FashionEyewear.co.uk Reviews

Name: FashionEyewear.co.uk
Rating: 2.64

2.6 Rating 239 Reviews

40 %

of reviewers recommend FashionEyewear.co.uk

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Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

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FashionEyewear.co.uk 1 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with all Aspects of order and delivery. Great price and great service”

Helpful Report

Posted 4 years ago

“I’m happy with my purchases, I bought 2 Ray Ban at “Fashion Eyewear” and I’am really happy with my glasses, because prices, customers services and the delivery time is excellent. One of my sun glasses arrived after 3 days from the purchase date, the other took me a bit longer but the reason is because prescribed and not available at the store and needs to be order, but that won’t upset me because I’m not in rush. One thing I know is the services they delivered is trustworthy. Let’s not forget all items are genuine brands. Thanks best regards.”

Helpful Report

Posted 4 years ago

“Have used this company many times Excellent prices and super quick delivery and service. Top stars”

Helpful Report

Posted 4 years ago

“Great price and delivery was only a couple of days later than expected, would recommend to anyone. Great price, quality and service. Well done fashion Eyewear.”

Helpful Report

Posted 4 years ago

“Glasses arrived when stated which was great, unfortunately did not suit were sent back immediately and 2 months later I am still awaiting a refund. Unless you are 100% sure the glasses you order will be perfect DO NOT order from this site”

Helpful Report

Posted 5 years ago

“Emailed twice regarding Ray Ban sunglasses. First browser search came up with headline -free delivery. Completed order & then charge for P&P ADDED ! Second searrch 3 days later,fre#e P&P not shown,asked to leave email address for discounts etc. Did so & 2 codes shown - one WEEKEND15 (15%) & another AMAYZING. Entered details on discount codes on checkout - BOTH codes INVALID. Emailed company again & NO reply after 5 days to either email sent. Chat line NOT working either. Perhaps they are NOT the best company to be trading with then.”

Helpful Report

Posted 5 years ago

“We've previously ordered 10+ pairs of specs from Fashion Eyewear and had good service - however, we've now been waiting almost 3 months for delivery of a pair of Cutler and Gross prescription specs, with repeated updates that the frame will be with them in a couple of weeks - but we've just had another such "updaye" and noticed that it is at the same time advertising the same eyewear on its website alongside "Next day delivery! Misleading, poor service.”

Helpful Report

Posted 5 years ago

“I ordered sunglasses with perscription lenses on March 13th. They were delivered the first of april, without the perscription lenses. Returned them the same day via Mail Recorded Delivery to have the lenses fitted. Two days later FashionEyewear signed for receiving the return. Two weeks later, after sending several mails which they didn't reply to, FashionEyewear replied that according to their 'system' they hadn't received my return. On April 19 they finally found(?!) my frame and sent it to their lab to have the lenses fitted. On the first of May I received the frame including the perscription glasses. Unfortunately, the right lense did not properly fit the frame. After several e-mails, they finally agreed on refunding the money I payed for the lenses. I went to a local optician to have new lenses fitted. Aftersales are terrible! First and last time I order at FashionEyewear.”

Helpful Report

Posted 5 years ago

“Awful customer service as these reviews show, they obviously don’t read them. No response to emails, no stocks and very slow to refund my money, I won’t be using them again.”

Helpful Report

Posted 5 years ago

“Too good to be true...STAY AWAY I have placed an order on 09.04.19 and still have not received the sunglasses. I called them lots of times to chase this up and any excuse has been used “looks like we have delays from he supplier in Italy”, “there are some delays because of the Easter break”. Each call I have been told you will get them by Thursday next week. I just phoned and the CS agent was laughing while speaking to me. It does not matter to them that I have advised them of bad review and small claim court appeal which I will go ahead with if my bank doesn’t snot help to claim a refund.”

Helpful Report

Posted 5 years ago

“This is an updated review I previously gave a 5 star because I had a smooth transaction and was willing to wait 2 weeks for my glasses but as I was not happy with the glasses returning them was a complete nightmare and also some of the staff are so rude and need a lesson on good customer service. When you send your item back you don’t get notifications on the process of your return I returned my item in the 2nd week of March and had to email 3 times for updates. I finally got an email to advise my refund was processed the other day. I’m still waiting on my return postage that I was promised so I will see how that goes.”

Helpful Report

Posted 5 years ago

“I ordered a pair of ray ban prescription glasses on 28/2/19 and received confirmation the next day. I’ve tried not to keep pestering them and emailed once and phoned once in that time. First they had to order from Italy and two weeks ago I was told they were in the lab and would be sent out in 3 working days. As others have said, no communication is forthcoming. Today I called and the office is closed and the website is down for maintenance!! Previously bought from Barclay & Hurst on line (excellent service) I regret the day I placed that order. I’m tempted to let the £154 go and order elsewhere but on the other hand...........”

Helpful Report

Posted 5 years ago

“Ordered a pair of men's glasses for my partner 6 wks ago. Was assured it would be 2 weeks at most delivery. After notvrecieving them I emailed and was told another week. After this week and they had not arrived I was told there was a supply problem in Italy??? I then asked for a refund on 8th April. Was told it would take 3 to 5 days but still nothing and now they have stopped answering my e mails. Shocking customer service. Not holding my breath for my refund.”

Helpful Report

Posted 5 years ago

“Purchased glasses on 7th April, next day my card was used fraudulently. I also received an email to say my glasses are no longer in stock, asked for a refund, still waiting for that to appear! Don't go anywhere near this company”

Helpful Report

Posted 5 years ago

“worst buying experience. placed order on 7 march and receive nothing until now not even updates from them. dont ever buy from here!”

Helpful Report

Posted 5 years ago

“Four weeks after i placed my order i still had not been told when i woukd get my glasses to tgen be told they were in italy and could still taje three weeks ro i cancelled my order an asked for a refund it has now been over a week and im still waiting for my refund this company is a joke snd i would recommend that you stay away from them.”

Helpful Report

Posted 5 years ago

“We've used Fashion Eyewear maybe 8+ times to order prescription specs and sunglasses, but our latest order experience was very poor. The Cutler & Goss frames I ordered have still not arrived with Fashion Eyewear after 6 weeks, so it looks like from ordering/paying for a pair of specs with these frames to getting them might take over 2 months. The call centre staff are friendly and try to help, but still a poor experience this time around.”

Helpful Report

Posted 5 years ago

“I order my frames because of the cheap deal on Sunday 7th April 2019. Didn’t want me to pay by PayPal, usual I pay with for more security, so ask me for different way, stupid me put my debit card details and BUM on Tuesday my account was empty, somebody takes £1056.00. Just spend 1h this morning talking with my bank to find out that somebody purchase themselves a Holiday somewhere  very frustrated, scary and disappointing. As a single mum struggle to survive now my card was cancelled, my account blocked and start an investigation. Be careful with this website people, I will never, ever buy anything from them again. Unfortunately, I still waiting for my purchase to arrive. I receive email on Tuesday, saying that my frames are in stock and somebody will be in touch with me with tracking number shortly. Still waiting, but now I am wondering if this is not a scam to get to your bank details and if this company ever exist?”

Helpful Report

Posted 5 years ago

“I have always been happy with the service of Fashion Eyewear. The price of the frames are very good. I have had many pairs of frames from them and always been satisfied. If I have a query, I send an email, and I always get a prompt reply. When I have returned any frames, which is only because they do not suit for some reason, I have always had my refund promptly.”

Helpful Report

Posted 5 years ago

“This company is a scam. Returned sunglasses for a refund. After waiting a few weeks, received an email stating that they were having issues with Paypal and they were holding all their money for some unknown reason. Having contacted Paypal they obviously don't agree so I've had to claim the refund through them. It wont be long before Paypal will refuse to deal with them - I don't think they appreciate being slandered.”

Helpful Report

Posted 5 years ago

FashionEyewear.co.uk is rated 2.6 based on 239 reviews