Name: FashionEyewear.co.uk
Rating: 2.62

“sun glasses are great ,ray ban but the whole experience was farcical , i had to call after 12 days and was told "the glasses are going through quality control " ok they will be delived in 2 days , 7 days later i called again ,and was told they would be shipped the next day and an email with tracking ! no such thing so called again and the nice girl said they where going through quality control ! im sorry i flipped and said "bullshit" what glasses go through this procedure ? and said that i would be calling my card issuer and have the payment stop ,because i thought that nearly this company was fraudulent , turns out i was told they would be shipped that afternoon and an email with tracking would be sent ! to my astonishment an email was sent 30 mins after my call ended and the glasses arrived next day. the bottom line is yes they are reasonably priced ,but they need to communicate with there customers more frequently ,and not fob of with "quality Control " issues .so read the reviews (i didnt) but when i did i had a quite bad experience as did the vast amount of people who gave 1 star ,thats why i guess there rating is 2.84 .so make your own mind up !”

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Posted 4 years ago

“I waited 3 months for my glasses, when they finally arrived they hadn’t put my prescription in! I was informed if I just send them back they’ll put the prescription lenses in. I chased my order once returned only for them to say they no longer have the glasses in stock! No explanation, despite numerous emails. After getting nowhere I had to put an Amazon payment claim in which was the only way I could get my money back. I’m glad I paid with Amazon payments as I doubt I’d have my money still. Shocking service.”

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Posted 4 years ago

“Would not recommend Fashion Eyewear. They take your money for sunglasses they clearly don’t have in stock. I waited a month and when I asked where they were they said another 2 weeks! Had to ask on 4 separate occasions for a refund Was a nightmare!”

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Posted 4 years ago

“DO NOT ORDER! I ordered prescription glasses off this website over 4 weeks ago and instantly regretted it after reading the reviews online. Giving the company the benefit of the doubt I gave it a couple of weeks but still had not received any communications from the company. I called weekly chasing for any update, and each adviser gave me a different response. Two weeks ago I was told the glasses were in stock and I would be receiving them in a week. Come to today (another 2 weeks later), I have still not received any glasses. I rang up today to speak to an advisor called Sarah, to be told the glasses were actually still not in stock and could be another 3 weeks. But the additional 3 week time frame could still be longer. As I actually need glasses, I can no longer wait, so I have requested a refund and will be expecting it in the next 2-3 days, if this does not come through into my account I will be writing another review. DO NOT ORDER THIS COMPANY. The customer communication is appalling, and the headache its caused is not worth it.”

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Posted 4 years ago

“Easy to use website with the added fun of virtual “fitting”. Payment and delivery was simple, safe and prompt. My Raybans are perfect!”

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Posted 4 years ago

“Excellent product and very efficient and prompt customer service. I am truly delighted with my new Tommy Hilfiger prescription glasses.”

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Posted 4 years ago

“I live in the US and was able to get the frames that I wanted fairly quickly . 10/10 would recommend !”

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Posted 4 years ago

“Fantastic price and even better delivery was super quick even in the current Covid-19 pandemic. Would not hesitate to buy from them again.”

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Posted 4 years ago

“Fast delivery, the fact you can try the sunglasses on through the camera is fab! I’ve also got 3 friends and my mum has ordered from you through my recommendation!!”

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Posted 4 years ago

“Worst shopping experience ever! Ive purchased £300 sunglasses Waited 1 month and 1 week, after loads of chasing for the arrival date only for the team to tell me they were gonna take another 2-3 weeks. Every time I would message they were gonna take 2-3 weeks to arrive...Ridiculous The hole process I had to chase them so many times! The phone line is a joke as hangs up and doesn't even put you through to an actual assistant, the online chat works 50% of the times and forget about email as they take weeks to get back to you After that I gave up and asked for a refund that took 7 days to come and not 3-5 as told lol And only came after 7 days because I email and sent a live chat message. Just think that companies should look after their costumers as they choose them and didn't go elsewhere having plenty of choice in the market. If you can't understand this basic principle sorry you don't deserve my money Will never purchase again”

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Posted 4 years ago

“Worst shopping experience ever! Ive purchased £300 sunglasses Waited 1 month and 1 week, after loads of chasing for the arrival date only for the team to tell me they were gonna take another 2-3 weeks. Every time I would message they were gonna take 2-3 weeks to arrive...Ridiculous The hole process I had to chase them so many times! The phone line is a joke as hangs up and doesn't even put you through to an actual assistant, the online chat works 50% of the times and forget about email as they take weeks to get back to you After that I gave up and asked for a refund that took 7 days to come and not 3-5 as told lol And only came after 7 days because I email and sent a live chat message. Just think that companies should look after their costumers as they choose them and didn't go elsewhere having plenty of choice in the market. If you can't understand this basic principle sorry you don't deserve my money Will never purchase again”

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Posted 4 years ago

“From when I ordered my Glasses to when they arrived was a quick process kept me updated and arrived on time and product was great and genuine, Thankyou !”

FashionEyewear.co.uk 5 star review on 27th May 2020

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Posted 4 years ago

“Ich habe Brille gekauft und nach einige Wochen(viel mal Nachrichten geschrieben) info bekommen keine auf Lager danach habe ein.... Bißchen gewartet auf Rückzahlung”

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Posted 4 years ago

“Customer service was always very quick professional friendly and efficient. I bought 2 pair of sunglasses and both at discounted prices. I didn’t experience any returns or refund because the sunglasses were great so we are now enjoying them :-)”

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Posted 4 years ago

“My order was stress free and easy. The customer service team was great in making the sale with me and helping me with the specific style that I wanted. Would definitely order from them again.”

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Posted 4 years ago

“Ordered a pair of Raybans, there was a great selection for me to choose from on the website, all at really good competitive prices. And I received my order in very good time despite the current situation. Would definitely order again.”

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Posted 4 years ago

“I bought the Dita frame. Absolutely gorgeous. It was a replacement for one that had just broken after many years. I needed it quickly and it arrived after 2 days. ( In the middle of lockdown the post was a day slow).”

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Posted 4 years ago

“Customer service is horrendous. Took 3 weeks to get a refund - they even tried to claim I only sent 1 of the sunglasses back when I sent 2 in one lot of packaging. Clearly trying it on. I had to pester every single day via phone & email for 3 weeks to get a refund. I was promised 3 times the refund had been placed, when it wasn’t. I don’t appreciate being lied to and having to wait so long for my money returned. You shouldn’t ever have to chase a refund.”

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Posted 4 years ago

“My initial order was for 2 pairs of Raybans. Only upon making payment was I made aware that one of the pairs had a 5-10 day delay. I accepted that and waited the 10 days. When they hadn’t arrived I emailed to be told to allow 14 working days plus possibly more due to covid. It was only because I emailed them that I received this further information. The other pair of raybans arrived no problem a couple of days after making my order. Unfortunately they were too small so I sent them back and have now received an email to say the refund takes up to 14 working days. To me that is far too long. So to sum up fashion eyewear, if your glasses are in stock and your happy with them then great, if not the after care is shabby.”

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Posted 5 years ago

“Delivery was super fast and the ordering process stress free. Would definitely recommend”

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Posted 5 years ago

FashionEyewear.co.uk Reviews