“I called customer service but instead resolve matter they feel sorry for not refund .
My son went to shop to refund item before collection in Nottingham store and request ask for refund for item purchased online. a till girl open packaging called manager for refund .because my son is young lad ,store manager refused give him credit by accusing him that he open item so can't give refund . Also till girl said music is too loud in store she can't hear what my son saying so she thrown parcel at him n told him to take it.my son had suddenly panick attack the way staff deal with him and he had no choice to rush out of store.
We didn't have refund and neither good service from victoria branch in Nottingham.
Anyone give us right direction to take this matter further pls.”
“Never buy a sofa from this company. My sofa was only two months old & the wood frame snapped in the centre of the sofa,I've called many times but not once they didn't reply. They did email me to say they are sending out independent engineer to inspect the sofa and his report said its a manufacturering fault and there was a clear crack in the wood. I'm still waiting for a call as want a full refund and the sofa collected so I can buy another from another source. I Could of had a nasty accident if the wood frame came through the fabric!”
“Approved me for credit and I placed an order then the same night they removed my credit and cancelled my order!! No email to tell me this. Luckily I checked my online account.”
“Shocking company ,totally inept and useless unable to understand simple instructions...they are trying to charge me twice for 1 iiem ..they are definitely the worst company I have ever had the misfortune od dealing with ..avoid lik.e the plague”
“This company is a complete joke. They offered me a credit limit I actually didnt really need but thought it may contribute to building my credit history. Then when I finally decided to but something, after couple of weeks as I was reminded about it by them when I made a purchase and got confirmation, I decided to set up a Direct Debit to pay in full so I checked my account as well and it appeared the transaction was cancelled! I saw my credit limit is ZERO and got information that I attempted to but OVER credit limit. The purchase was for funny 9 pounds while the limit credit was £150. I contacted them and one of their agent told me it will not affect my credit score. Then I checked my credit score and it went down for almost 100 points. I contacted them again only to get information that I was DECLINED and it will be visible on my credit score or rather the fact the credit limit is closed! It will affect my credit score for 10 years now. UNBELIEVABLE! stay away from them I am going to take legal action against them if they do nothing regarding it as I was planning a mortgage i 1-2 years.”
“I have been a customer of this brand for many years, but there is currently a major issue with their returns process. On several occasions I have had to jump through hoops, with repeated‘chats’, emails and phone call to get returns of items credited to my account. Am seriously considering closing my account, which would be a shame as ironically the delivery service is currently really impressive. None of this is eased by the fact that No longer dealing with UK call centre staff anymore and it takes an age on the phone. Could be bye bye JDWilliams sadly”
“clothes are lovely quality, good affordable & look like the pictures on the website, brilliant service, acknowledgement of orders, quick friendly delivery, perfect”
“I placed an order and paid by debit card including Express delivery. Items never arrived. J D Williams cancelled order without telling me. Then said items were out of
stock. I asked for a refund. Still waiting 5 days now for refund. Contacted customer service 3 or 4 times to be told that I have to contact my bank to arrange a refund. Never heard anything so outrageous. All they keep doing is apologising and offering 10% off next order, so you pay more money, get your order cancelled and don't get a refund.
Terrible experience”
“absolute rubbish. got to know my order was cancelled and limit credit went to zero after getting confirmation of my order only by checking my account while setting up direct debit. Does it mean they cancelled agreement? Completely unprofessional . I would buy this item anyway. Now I will just choose any other place as the company seems not to be serious at all.”
“Have totally destroyed my credit file put missed payments when I was on a payment holiday because of being made redundant due to covid asked numerous times to remove and they won’t”
“A bad company to be avoid at all costs,i swing chair i purchase in may 21 broke,i only had it less than 100 days,i phoned up to seek a return,no problem they said,the collection was booked for next day,the collection came next day but the returns driver could not take it,(no returns label)so phoned up requesting a returns label,they don't issues them any more,the lad on the end of the call centre based in south africa then got rude and abusive and cut the call,i contacted them again every day for the past 3 weeks to sort this out only for the collection driver to come today and refuse point blank to take it even though jd williams want to exaime it to pinpoint the fault,i phoned up jd williams to tell them and they didn't want to know!”
“Worse company ever. Avoid at all costs. Requested a reduced payment plan with them as unable to work for a couple of months, then the first payment went out of my account twice. I now have no money for at least a week. They are an utter joke and customer service is ridiculous. I got the most unpleasant and inept woman. Hope the call was recorded and she gets pulled up on it but she will probably get promoted!”
“I pay for 12 months unlimited delivery but regardless of whether the items I order are alright, I have a large interest payment to make. I don't mind this if at least one item in my order is suitable but on my order I received yesterday - eight pairs of shoes - six pairs supposedly EEE fitting and two XW not one pair can lay claim to being extra wide and EEE. Laces are shown in some but they're stretch, not actually laceups, although this isn't made clear in the online description. There was a time when I cold rely on JDW but that time has gone.
Why so many Cushion Walk shoes which are listed as, but are not EEE? It seems to be something of a con.”
“I ordered a new bra over a week ago I ordered next day delivery so it should of arrived last week , but it did not ,then I got a email saying that it had been dispatched but it will be late but no explanation why, so I checked my account and it said that it will not be arriving until the 9th of August which will be to late as I have a family party on Saturday, and no one can drive in our house for medical reasons and we do not have any support nearby,. and I finally got hold of someone on customer service and they informed me that even though I booked next day delivery it was changed to standard delivery but no one informed me of this so I had no idea,and I also went on live chat but that got me nowhere other than saying I might get a voucher I mentioned that to customer service and they said that they could not do this so they said that I will get a manager call back but it will be 48 Hours my order number is UU 068FN I yet again been let down”
“Absolute Rob dogs of a company do not use. Their interest rate are awful. I am currently having my account investigated privately. My payment is due today which will be paid as I do every month and last month paid a large amount of and still
Have to pay a large minimum amount this month. A word of warning do not accept credit increases Jd Williams just rip you off. Once this I paid off will be closing my account will never ever order from this company ever again.”
“Shocking customer service
Shocking customer service, ordered shoes and wedding dress separately, the order was delivered together, the shoes weren’t even in a box. When I needed to return the shoes I was told I would have to sort my own packaging and they wouldn’t offer a refund for delivery even though it all came together. Utterly disappointed.”
“so bad and so bad just no word created account we make order and next day login and see credit limit 0 and order cancel
very bad service JD william and primer man and jacmo all bloody same make joke with people”
