“Ordered a pair of boots for a special event only to receive a pack of 5 boxer shorts! How does that happen? Quality Control, or checking before packing service? I am beyond frustrated as now having to chance my plans. How on earth could that such a mistake occur, the items are not even similar. Fuming!”
“Okay so I applied for credit with jd Williams in which I was granted £125 so I then proceeded to place my order using my credit in the hope to build my credit rating up, everything was fine I got my confirmation email saying it had been placed and would be delivered by the first, so I waited in all day and no delivery, I then called to be told that my order was cancelled, without any notification, and now everything that I had orderd is out of stock.... without any apology or anything and calling there overpriced 0345 number I will definitely not be ordering with them in future”
“I ordered a dress which arrived promptly and fitted perfectly. I have ordered from them in the past and the clothes have always been good quality and well-fitting, as well as competitively priced. They have a very extensive stock.”
“If I could give NO stars I would.
Customer service is non-existent.
Automated replies telling me that my enquiry will be dealt with within 48 hours and that I am in a queue. This is after I have waited 9 days for a response.
Avoid! Avoid! Avoid!”
“Bought a washing machine from them.
Didn't want it installed as new kitchen were to be fitted.
The delivery men insisted it was plugged in so that they could test it and sign off.
I then couldn't exchange it as the wrong model had been delivered because of this!
Customer Services haven't responded to my complaint or made any attempt to help!”
