“In the long ongoing saga of my sending emails and them not replying, I have now been charged another credit charge because I had items in transit back to them when a statement was produced, which I have not received!! So I paid in full for the items I kept and immediately they levied a credit charge, the same thing as they did last month. I have asked for the credit charges to be refunded and my account closed in 4 emails, no reply as usual. Don’t use this company they are money grabbing and immoral. Their customer service is non existent.”
“I have sent 3 emails in the last 4 weeks, I haven’t received an acknowledgment to any of them. I returned a complete order 3 weeks ago but I haven’t been credited for it and I paid for the items I kept to the sum of £47 but they charged me a credit charge of £8.52 which I have paid as I don’t like to owe anything, I have asked to have this refunded 3 times but I have been ignored. Their customer service is abysmal.”
“Awful! They are selling items they don't have & can't supply!
Ordered Garden Furniture 4th April & told delivery date 8th May.
Failed to deliver, have since had 4 different delivery dates from them & all complaints & customer services say is 'not our fault our supplier is out of stock'
They are selling items they don't have & can't supply!
We cancelled the order & purchased elsewhere.”
“I bought a lace dress and shrug in a mint colour for a wedding. When it arrived I was delighted. The colour is lovely and it fits perfectly. Very well made . I would definitely buy from this company again. Very happy”
“I was stupid to give this company another chance. They offered a 25% discount a few weeks ago via Facebook advertising. When you clicked on link it only offered it to new customers or 20%. Loads of complaints posted and a variety of 'message me privately / trying to fix it' platitudes from JD Williams. I reported the ad to Advertising Standards Authority who agreed it did not meet their standards. Since then I've been contacting J D Williams to get a code that works as surprise, surprise the previous ad appears to be gone. They just don't respond to me unless it's on a public forum where they say ' message us privately' o they look like they are dealing then nothing. 2 days trying to sort this do I can order clothes as I'm going away. Atrocious service from a company who know that they have you over a barrel because there are so few plus size stores but they are either inept or simply don't care. A real good reason for dieting so you can avoid them and shop elsewhere.”
“I ordered a lace top and pants for a wedding received them and little big, so I reordered a smaller size that should be fine when I receive it. Very pretty nice quality!!!”
“Honestly the worst company I have ever dealt with. Ordered a bed based on it being a weeks delivery. Took a month. Send wrong parts. Numerous calls over 2 weeks to case with no call backs. Then a confirmation email saying the part will be delivered in 2 weeks with a charge. 8 weeks after ordering, numerous calls and time wasted and now 7 and half months pregnant and still with no bed. Terrible service. Avoid!!”
“From every day comfort clothes to dressing to impress I would not go anywhere else but J D Williams. Value for money and up to-date designs win every time”
“They sell goods that I can use, including clothes that actually fit me. The ordering is simple, the choice is good and delivery fast and uses a good courier company.”
“Although I have been disappointed with sizing of some items, overall, I am more than pleased with the service I get from J D Williams, as I am a regular customer.”
“Lovely selection of plus size clothing for ladies and the men's clothing selection is great too. There's a great choice of homeware items as well as gifts and toys. Give them a try... you won't be disappointed!”
“Appalling customer service. My wardrobe order was over a week late and customer services had no clue where it was. They tried palming me off to another department which apparently take 24-48 hours to respond, an internal phone call to find out would be common sense rather than wait further. Eventually spoke with a supervisor who said the item had been delayed ''a week ago'', yet they found it hard work to update me with this originally. I am a first time customer and the last order I'll ever do.
Also they send generic, delay tactic email responses asking for account number/name/address even though you have quoted them your order number. Pathetic”
“I have shopped with
J d Williams for over 20 years and every thing I have purchased have been excellent. Speedy delivery and free returns, couldn't ask for a better company.”
“Ive ordered chest drawer... it arrived with missing part ( manufacture error ) I realised after I build the drawers, Spoke with customer service team, had to explain I discarded all the boxes all I got left was the receipt & luckily they've ordered Hermes pick up! & took the drawer's back & my new one arrived in literally 2 days after my concern that it wont arrive before Christmas.
I really appreciate their help & care & for dealing with ME!!
Customer service help line in this company is absolutely amazing & very professional, communication is excellent.
Thanks alot team you're the best”
