“I was stupid to give this company another chance. They offered a 25% discount a few weeks ago via Facebook advertising. When you clicked on link it only offered it to new customers or 20%. Loads of complaints posted and a variety of 'message me privately / trying to fix it' platitudes from JD Williams. I reported the ad to Advertising Standards Authority who agreed it did not meet their standards. Since then I've been contacting J D Williams to get a code that works as surprise, surprise the previous ad appears to be gone. They just don't respond to me unless it's on a public forum where they say ' message us privately' o they look like they are dealing then nothing. 2 days trying to sort this do I can order clothes as I'm going away. Atrocious service from a company who know that they have you over a barrel because there are so few plus size stores but they are either inept or simply don't care. A real good reason for dieting so you can avoid them and shop elsewhere.”
“I ordered a lace top and pants for a wedding received them and little big, so I reordered a smaller size that should be fine when I receive it. Very pretty nice quality!!!”
“Honestly the worst company I have ever dealt with. Ordered a bed based on it being a weeks delivery. Took a month. Send wrong parts. Numerous calls over 2 weeks to case with no call backs. Then a confirmation email saying the part will be delivered in 2 weeks with a charge. 8 weeks after ordering, numerous calls and time wasted and now 7 and half months pregnant and still with no bed. Terrible service. Avoid!!”
“From every day comfort clothes to dressing to impress I would not go anywhere else but J D Williams. Value for money and up to-date designs win every time”
“They sell goods that I can use, including clothes that actually fit me. The ordering is simple, the choice is good and delivery fast and uses a good courier company.”
“Although I have been disappointed with sizing of some items, overall, I am more than pleased with the service I get from J D Williams, as I am a regular customer.”
“Lovely selection of plus size clothing for ladies and the men's clothing selection is great too. There's a great choice of homeware items as well as gifts and toys. Give them a try... you won't be disappointed!”
“Appalling customer service. My wardrobe order was over a week late and customer services had no clue where it was. They tried palming me off to another department which apparently take 24-48 hours to respond, an internal phone call to find out would be common sense rather than wait further. Eventually spoke with a supervisor who said the item had been delayed ''a week ago'', yet they found it hard work to update me with this originally. I am a first time customer and the last order I'll ever do.
Also they send generic, delay tactic email responses asking for account number/name/address even though you have quoted them your order number. Pathetic”
“I have shopped with
J d Williams for over 20 years and every thing I have purchased have been excellent. Speedy delivery and free returns, couldn't ask for a better company.”
“Ive ordered chest drawer... it arrived with missing part ( manufacture error ) I realised after I build the drawers, Spoke with customer service team, had to explain I discarded all the boxes all I got left was the receipt & luckily they've ordered Hermes pick up! & took the drawer's back & my new one arrived in literally 2 days after my concern that it wont arrive before Christmas.
I really appreciate their help & care & for dealing with ME!!
Customer service help line in this company is absolutely amazing & very professional, communication is excellent.
Thanks alot team you're the best”
“Ordered a pair of boots for a special event only to receive a pack of 5 boxer shorts! How does that happen? Quality Control, or checking before packing service? I am beyond frustrated as now having to chance my plans. How on earth could that such a mistake occur, the items are not even similar. Fuming!”
“Okay so I applied for credit with jd Williams in which I was granted £125 so I then proceeded to place my order using my credit in the hope to build my credit rating up, everything was fine I got my confirmation email saying it had been placed and would be delivered by the first, so I waited in all day and no delivery, I then called to be told that my order was cancelled, without any notification, and now everything that I had orderd is out of stock.... without any apology or anything and calling there overpriced 0345 number I will definitely not be ordering with them in future”
“I ordered a dress which arrived promptly and fitted perfectly. I have ordered from them in the past and the clothes have always been good quality and well-fitting, as well as competitively priced. They have a very extensive stock.”
“If I could give NO stars I would.
Customer service is non-existent.
Automated replies telling me that my enquiry will be dealt with within 48 hours and that I am in a queue. This is after I have waited 9 days for a response.
Avoid! Avoid! Avoid!”
“Bought a washing machine from them.
Didn't want it installed as new kitchen were to be fitted.
The delivery men insisted it was plugged in so that they could test it and sign off.
I then couldn't exchange it as the wrong model had been delivered because of this!
Customer Services haven't responded to my complaint or made any attempt to help!”
