“Nominated Parcel Force as our courier , and was very pleased with the fast and efficient service .... picked up on the Friday and was delivered on Monday .... will definitely be using again !!”
“Drop off location provided doesn’t exist anymore. Why would you findnitnacceptsblemtonsend a paying customer to a location that no longer provides parcel force drop off.
Impossible to contact by telephone to get instant advice
I had a flight the following day so had to send my packages - too stressful.
The biggest thing you could do to support customers is provide a contact telephone number for urgent situations”
“Had to send a brand new laptop to a grandson in Scotland, was quite concerned about losing the item through the process as this happened to me once with Hermes. Had to send anyway so I took the plunge, fully insured the item (which was not cheap), and everything happened like clockwork. Fantastic service, offered various quotes from several couriers, I was updated with the progress, given a reliable and clear tracking link, item delivered in 2 days! I'm a happy customer and will use Parcel Hero from now on.”
“So bad sent with all correct sizes. I send hundreds of parcels each month I no what Iam doing . saying I put sizes wrong and want £85 extra on top of the £86 paid to return parcel to me do not use use other couriers I will not be using and letting everyone no how much of a scam they run to gain money or dispose of your parcel 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️”
“The collection point that I was offered and subsequently chose has not been part of Parcel Hero for some time, yet his details are still on your website. I went there, to discover i then had to do a 20 mile round trip to the next closest agent! Not acceptable, please update your website, thank you.”
“AVOID THIS COMPANY LIKE YOUR LIFE DEPENDED ON IT!!!!!
I tried this company because I thought it would save me some money compared to usually using Royal Mail, but how wrong could I be, they lost my parcel after it left the drop off point (according to the tracking system) I have asked for compensation to cover the price of the parcel and they have refused and taken no responsibility”
“Parcel not collected and charged for the non collection had to rebook to be collected again today was wrapped up but apparently not good enough then had no email of none collection if it wasn’t for the other person telling me I would of never known”
