RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was on hold for 2 hours to the customer service team. Being charged for the call. For an automated voice to tell me they are having technical issues and cut me off. Good job I was calling cancel or I definitely would be after that. Amazed me that in 2018 you can’t do these things online! Absolute joke!!”

Helpful Report

Posted 6 years ago

“I wanted a medium to publicly write this. I'm with AL now. A few years ago my key snapped in door. RAC sent a dodgy company from Kidderminster who pretended the key had snapped in the ignition when I knew was in door. They wanted 200 to fix it. My friend happen to be a gold vauxhall technician and he took my car back with me as they were intimidating (female on own) they stuck by their lie and on their site we confirmed that the key was in the door as I had said from the start. They didn't argue with him. I informed the RAC who said they don't advise customers of the outcomes of their complaints. Total lack of interest. Never use them if you are a female who wants to avoid garages. They couldn't have cared less.”

Helpful Report

Posted 6 years ago

“Didn't sign up for auto renewal and I even phoned to say I wasn't wanting it renewed this year and yet the money has came out my account. Tried phoning endless times and I can never get through because they are always experiencing "exceptionally high calls at the moment". Finally did get through and they said they were the wrong people to deal with it and would get the right people to call me back. Never heard anything back and so did the same again, Still not heard from them and can't get through to them. Awful service!”

Helpful Report

Posted 6 years ago

“Very rarely have to call them was worried when an oil light came on I stopped and called them their advice drive to a garage and have it checked.Against all I have ever been told.Phone call to my dealer assured me it was an oil service warning but the rac should have known that.I decided thete and then to cancel my membership easier said than done spent ages on the phone trying to cancel my membership being constantly told they were very busy.and so i tried the option of buy membership.and guess what was put through immediately you.cant camcel on line and they will not answer the phone Beware of this if you are thinking of joining they are absolutely the pitts avoid avoid is my advice.”

Helpful Report

Posted 6 years ago

“Lost my car key 7 miles from home,paid extra for lost key cover, took 3/5 WEEKS to recover the car after many calls, They were useless.”

Helpful Report

Posted 6 years ago

“We had an complain on going with rac and guess how they come up with sorting this out. Repatriate my car in weeks. That how they can help me and my family after waiting weeks. Very incompetent i mamage to find a guy who can bring in 3 days maximum. We stood 6 days in Austria spending all money and come home on some donations because Rac didnt care at all. They called while we were in Austria and they promise money for us to come home by plane but Rac Guy Mr Ibrahim never called back and left us a few more days there without accomodation and money. This is after he promise will get some money and call within 1 hour. Don’t trust this company as you are paying and they will never help you but instead they will tell to you that you abused them so they don’t have to care for you anymore. But why?? I had cover in place guys !! I wish you will loosing your license and job same as happend to me now. I lost a good job and they just offer me a repratriation within weeks and saying i agree with them . I never agree and i will never agree to have my car back home within weeks. When i told guy i found someone that bring the car in 3 days for 800 euro he were overthemoon but he never asked how my both sons feel after the trip?? I tell you how they feel! They hate rac so its says everything even my sons they have their story to say soon.”

Helpful Report

Posted 6 years ago

“I broke down Monday midday, so not the busiest time or so you would have thought. It took them 2.5 hours to get a patrol out to me, I wonder how long it would take at a peak time? It took almost an hour to answer my call. As I had broken down in a KFC carpark with a 2 hour limit I'll be getting a £100 fine for that, but they've left it to me to argue the point I'd broken down which no doubt is easier said then done. I made a complaint over the phone was told a manager would call back they didn't! Complainted to the CEO but they don't care, a £15 insult they see to be goodwill but apparently they don't normally give anything! So if you're stranded and have paid for a membership for peace of mind it's a one way road with RAC because they'll take along as they want and don't care even if it's hours!”

Helpful Report

Posted 6 years ago

“Told it was going to take 1.5hrs but because I have a 1 and half year old son they were going to try and get one sooner. 1.5hrs went by and I called for update, person told me he would call back to update me which didn't happen. Nothing after 2 hours so called again all this time with little one in the car in the freezing cold. Missed chance to arrange for him him to be picked up earlier due to lack of update and accurate ETA. lady I spoke to after 2 hours of waiting was extremely rude on the phone to me, zero empathy and had I decided to hang up as that was a waste of time and she was making matters worse. Its been 2 hours 20 minutes as I'm writing and still nothing. Absolute JOKE.”

Helpful Report

Posted 6 years ago

“Was not a good experince with RAC as it's my first time and can't drive my car because of water leaking and he couldn't take me to me home as he has to go Rugley for another work.”

Helpful Report

Posted 6 years ago

“I can’t even pay for my memebership! Trying to re-New it on line and it won’t let me! Said there was a problem and I have to call a number, which I have and was on hold for 30 min, only to be told I was through to the wrong dept! Then put through to another dept who took all my car details, then asked where I had broken down! I only want to pay my membership! And the automated message said they are very busy, but said you can pay and do it on line, if only! Now been on hold now for another 30 min! Still waiting...... Might give up and go with another company!”

Helpful Report

Posted 6 years ago

“RAC drives people as they have advertised. Drive you made!!! Car broke down down on the A406 on way to work at 8.45pm on a cold night of 26.10.2018. RAC advised that help will arrive in 2 hours. 2 hours later RAC made no contact. RAC was contacted they said it is another 5 hours wait (1.45am) - (This was after they took forever to answer the phone) RAC did not show up until 10 hours later after 7.00am on Saturday morning 27.10.2018. Freezing, dead phone and pissed off. My friends, work colleagues and family will never be customers to RAC.”

Helpful Report

Posted 6 years ago

“Put the wrong fuel in on M62 services- Hartshead Moor, contacted RAC who said since it wasn't mechanical then it would cost me £249 which I paid over the phone etc. I was at the side of the road for over 4.5 hours with 2 children and 2 friends - all female- so much for priority service for lone females. Every time I rang the same explanations before anything would happen or any information given- absolutely rubbish and disgraceful service from RAC. I didn't get the service I requested which was a pump out of the fuel, they eventually towed me home some 5 hours later. Then next day I had to take off work since the pump out guy had to come from York to Doncaster so he came @0945 and the job was completed by 1/2 hour. Absolutely terrible service. Upon complaining- it will be investigated, no offers whatsoever of compensation nor some of the pump out money refunded- complete waste of time and effort with this rubbish company- avoid like the plague-membership being cancelled ASAP”

Helpful Report

Posted 6 years ago

“Terrible company - RAC themselves describe the service they provided to us (along with 3+ months to respond to a complaint) as 'Unacceptable' but also demand payment for the 'unacceptable service' See response below from Irfan - Think twice when considering RAC. You will be lied to, your driver(s) WILL be stuck out in the rain at the side of a busy road for 4+ hours and then RAC will take over 3 months to respond to the complaint. I think the way we have been treated is disgusting, I would highly recommend the AA instead. We were going to add our entire fleet to RAC cover - but have done this elsewhere for fears of the same 'unacceptable service' Irfan @RAC Customer care quoted - '' The service we provided was unacceptable and steps have been taken to help prevent any future recurrence. I sincerely apologise for any inconvenience, or upset we may have caused'' Women, people with children and those suffering illness - I would seriously think twice before using the RAC if you can't deal with being left at the roadside for 7 hours. A definite no-go for anyone vulnerable & even when you complain about the awful ordeal you went though - you'll still be demanded to pay Please see the timeline of events below which are wholly unacceptable. 16:00 - Our driver (Scott) informs us his vehicle has broken down 16:08 - My colleague, Rory calls RAC and spends 42 minutes on hold, waiting for the phone to be answered 20:30 - Our driver scott, who has been waiting in the rain and freezing wind for 2.5 hours received a call from RAC informing him that the recovery vehicle has broken down within 3 miles of his breakdown destination. 22:00 - The RAC arrive onsite with our driver who has now been sat outside in the freezing cold wind and pouring rain for 7 hours”

Helpful Report

Posted 6 years ago

“Customer service exceptionally unhelpful, what a waste of time! basically just got told off like a child as I made a mistake”

Helpful Report

Posted 6 years ago

“Please be aware paying full membership to RAC. I paid 134 pounds for full RAC membership and they terribly let me down . I broke down and they 1st call handler where very unhelpful rude women she told me I need to wait 3 to 4 hours. 2nd call 6 to 8 hours . 3th call 12 hours to next day . I complain and being told its my fault that I didn't wait for 48 hours or more. I asked them for refund my money or reimburse the extra expense that I had to pay my own recovery. They replied email saying I was to blame being un patient and I am unhappy for the service I she'll go to the financial ombutsmen service I have no chance because they are very powerful company.”

Helpful Report

Posted 6 years ago

“Why there is no ZERO they even don't deserve one star . I broken down at home when I called 15th October RAC 9am just to be told I was no risk and be low priorities I have to wait 3 to 4 hours. It was hard to take but I accepted . After 4 hours I received call from them telling me they are unable to come till latter that night after rush hours that means I had to wait 13 to 14 hours. After all that no one came. Next I complain to RAC and I was advised to take the matter to the financial ombudsman service I asked them to refund my money because I paid full one year membership and they where not providing the service they sold. 2 week's later. No apologies no refund. Never pay full membership to any insurance”

Helpful Report

Posted 6 years ago

“Kept me waiting for 3 hours so I cancelled based on repeated poor service and no means of getting updated when waiting. RAC have been taking money out of my account despite cancelling roadside assistance for failure to deliver - I have consulted with my bank and discovered the ongoing deductions. They refuse to refund the money taken out over three years and the bank are unable to stop the transactions. Consumers need to be warned against this company and its questionable practices. You have been warned.”

Helpful Report

Posted 6 years ago

“I broke down on Friday 19th October. I told them I was a lone female. They told me originally it would be a 3 to 4 hour wait, later I was told it would be a 6 hour wait. After strongly complaining they did eventually get to me in 4 hours! Utterly disgraceful service! The same thing happened to me 6 years ago and they assured me it was a one off! I won't be renewing with them. No confidence or trust in their ability!”

Helpful Report

Posted 6 years ago

“Simple, just don't trust a word they say.”

Helpful Report

Posted 6 years ago

“Still waiting in a dark car park since 4 hours ago as apparently you have lots of incidences...Excuse Me??? I am paying for emergencies like this to be sorted. If you don't have enough workers it's your own problem. I am disgusted, shocked, angry, unsafe as I am still waiting alone in the dark and you are not professional at all. Not recommended at all. If you have daughters, wife or little children, would you like them to be waiting in the dark just because? No thank you. Horrified how this company is so unprofessional and they don't care about customers safety.”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 3,038 reviews