RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting 3 hours but when I first called I was told 45 minutes. Got a phone call back saying 15 minutes. Then another phone call back 30 minutes later saying 15 minutes. It's an emergency and 3 hours later, I'm out stuck waiting for the RAC! I wish I had chosen the AA!!!!”

Helpful Report

Posted 1 year ago

“Wasn't able to speak to anyone, had to fill in a form. Which left myself, pregnant sister and disabled mother sitting and waiting for over 4hrs. In the end we was able get help from a stranger who not only got my working but stay with me unit I got home.”

Helpful Report

Posted 1 year ago

“Very bad service always waiting for at least 6 hours or even more”

Helpful Report

Posted 1 year ago

“We needed your assistance only to be told our cover had expired by 2 weeks.we recieved NO emails to ask if we wanted to renew.when we rang we got NO assistance to be told it would cost over £160 to come out.i am a key worker at a hospital.still NOsympathy either pay or go elsewhere.what a disgrace.also we recieved an email saying our cover for the next year was done and FREE.rang AA and they came and sorted it out.SHAME on you”

Helpful Report

Posted 1 year ago

“From first call to car recovery 27hours Is that a record with 48 phone calls from me in between this time frame trying to get correct info ,hire car was organised but collection was 125 miles away? In the wrong direction Yes they organised a taxi at the cost of £195 paid by rac. When I questioned the rac saying why did they not use the one 27 miles away the said oh they thought it would be closed on a sunday this cost me my sanity and 30 stressful hours I'm never gona get back .I did try and book car in to a local garage to get sorted as it was only a £250 fix at the most bur rac could not commit to get car there within the time frame garage could fit me in also asked if I could get a hire car from them on first day and I would get out a Mobil macanic but that's not an option either of these options would have cost maybe £125 either for a 2day hire or a private recovery truck but in the end cost rac £500 and still have to recover my car now over 500 miles over the next 5 days not including my and my families stress. They really need to reevaluate there finances”

Helpful Report

Posted 1 year ago

“Paid £162 for them to come and start my car, still waiting 10 hours later. Every time I phone for an update I basically get fobbed off. Never had such horrendous service from a breakdown company who trumpet themselves as the best.”

Helpful Report

Posted 1 year ago

“They charged me 162 pound to come and start my car, and they told me to go to a garage myself to see what is wrong. So what i paid for exactly? The charge is too high just to come and check. You are taking the money from people who are in trouble. It is disgusting.”

Helpful Report

Posted 1 year ago

“They charge me the money for the recovery after today we were still in the same location we end up calling somebody else to recover the car I had the really bad experience I wouldn’t recommend nobody go to rac”

Helpful Report

Posted 1 year ago

“Terrible service avoid if possible made me wait 11 hours still never turned up ...”

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Posted 1 year ago

“Cancelled my policy 3 weeks ago as I sold my car ,but still money was taken out of my account yesrday ,so I phoned to get a refund and spoke to a woman called daisy with a terrible attitude , told me I had to.psy £5.50 to get a refund to which I said no way ,she called me petty, this is not on o seriously think you need to send your employees on a people training course I know have a new car and will never return to Rac.”

Helpful Report

Posted 1 year ago

“Shocking customer service. Phoned to cancel and they said I could have it cheaper.”

Helpful Report

Posted 1 year ago

“Broke down on a Saturday evening at 6PM, with what turned out to be a massive puncture. Contacted RAC and was informed a patrolman would attend, estimated arrival 7.30-8. No further contact from them. After several phone calls to chase them up, during which my breakdown was apparently 'escalated', it had no impact at all. No one had turned up by midnight so I limped at 10mph to the nearest town (15 miles away) as tyre was 'drive flat', and managed to get a room for the night. Phoning RAC in the morning I was told they couldn't have done anything anyway and would just have tired us to a tyre place. If they'd told me this when I informed them of the problem then I'd not have needed to sit, freezing, for 6hrs waiting in vain when they knew all the time that they couldn't do anything. So annoying. Membership now being cancelled!”

Helpful Report

Posted 1 year ago

“Very bad service. My car broke down on saturday night. Sunday morning i was sent a patrol.He couldn't fix the problem and was keen to leave it to any garage and didn't update me with any details of the garage. He was not even ready to wait for us to make a decision on which garage to take to. Monday morning i had to chase it up with RAC to find the details of the garage where my car was sent to. And its two days and noone has even looked into the problem and i'm stranded without a car. Really disappointed with the service. very poor communication. How quick did the company reply to your queries? - Never (there is no option never)”

Helpful Report

Posted 1 year ago

“terrible outfit i called them out to my car on the first of march,over 4 hour wait and they recovered me to local garage,my local garage said they could not repair it the repair had to be done at a german specialist garage so i was back to square one.a week after the breakdown managed to get the car just down the road from my local garage and called the rac,four and a half hours later got a text saying dean was half an hour away,when he got there he said we recovered you here a week ago and we will not recover you twice i explained the situation and he was not interested or sympathetic charged me £121 for the recovery to the german car garage even though i had 1 recovery left for the year,and it got worse he said i would now have to wait for the pick up truck even though when i logged the breakdown i stated i would need recovery,so waiting again after two and a half hours i was getting worried that the garage my car was booked in for would be shut,then i got a call from a woman saying rac had given the recovery to them and they would be about one and a half to two hours,anyway fifteen minutes later a local pick up truck turned up it was like a breath of fresh air as soon as i got home i cancelled the firm is not fit for purpose (73 year old pensioner)”

Helpful Report

Posted 1 year ago

“Rubbish company to deal with. Customer service is in India (They say they are in Manchester when you call but clearly not!) I cant understand what they are saying because there English language is so bad. This will be the last year I deal with them after 17 years of being with the RAC!”

Helpful Report

Posted 1 year ago

“Like so many other reviews. Long wait for assistance, 4.5 hours. Messages and telephone calls advising us when we would have someone to us just did not happen. Very unfair to tell us when to expect someone and that not to happen drains your confidence in honest service. Will not renew”

Helpful Report

Posted 1 year ago

“The RAC misdiagnosed my car having been incorrectly fuelled, they instead gave me a new battery as if flooded mine trying to start it, then it went again an hour later and they misdiagnosed it again saying there was air in the primer pump and got it going again. My garage knew straight away, as soon as they opened the bonnet and attended to the pump due to the smell of petrol. The car is diesel. They said had the RAC mechanic asked the right questions they’d have worked it out easily. I complained as I have a new (expensive!) battery I didn’t actually need but the RAC missed my complaint completely. I have now cancelled my membership as I feel completely ripped of and have no faith if I break down again a mechanic will be any good whatever the problem is- it took them 8 weeks to answer the complaint by the way.”

Helpful Report

Posted 1 year ago

“Used app 10.30 in the morning for help as a lone woman then told help would arrive 7.15 pm that night. No help cover at all what’s the point. Total waste of money. Had to make own arrangements.”

Helpful Report

Posted 1 year ago

“I am a 77 year old woman I broke down at 12.15, was told I would be attended between 13.30 and 14.30. As the deadline approached they kept extending the time until when they pushed the 17.52 to 19.52 then to 21.52. Got a private company to bring my car back home. I will never take out breakdown cover again. Easier to save the premiums and pay an independent. So I have spent 7 hours waiting and paid £200 for the privilege. Absolutely disgusting customer service.”

Helpful Report

Posted 1 year ago

“Terrible attitude I received from rac . I lost my keys and they sent me a company called we’ve got the key and they came out and defected two of my vehicles . I took them to small claims court and won and received money for the damages they had caused . I told rac and they didn’t want to no . A very unprofessional woman called Katherine Bennett was very rude to me over email . Such a shame a big company has a very weak minded woman working for them with a terrible attitude to her customers . (We pay your wages )”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,036 reviews