RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I would just like to What ever you do do not purchase break down cover from the RAC. They offer a substandard service. When you need them the most they will let you down. Please choose the AA. This service is so much better the customer service is perfect.”

Helpful Report

Posted 3 years ago

“MYTH You and whoever recommends you to join RAC, will both receive a £25 M&S voucher. FACT You won't receive a voucher and when you chase with customer service, they will ignore every means of contact until you give up.”

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Posted 3 years ago

“Car broke down at 2pm, finally collected at gone 12 midnight, left waiting over 10 hours. Constantly given the wrong information, Akila and Manny in particular couldn't have cared less about the amount of time spent waiting.”

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Posted 3 years ago

“Terrible company phoned up to cancel membership all OK then get a snotty letter saying I owe a £8 cancellation fee and has to be paid inside 7 days why not mention that when I cancelled and could have bn sorted on the spot”

Helpful Report

Posted 3 years ago

“If got rac garage and parts cover and if just phoned up and asked about a part that as been picked up when my car was in the garage and they just told me that this part is not covered. Wot a joke you pay good money for the cover to be told that is not covered. So thay selling you something that you will never use. So please please don't get this on you cover you never get the use out off this.I had to put one star to put this.”

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Posted 3 years ago

“Rubbish company, waited so long I ended up paying a local company to recover my car instead. Waste of time and money having a membership.”

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Posted 3 years ago

“Absolutely terrible service. They kept my wife and children waiting 4 hours on a busy road. We have now cancelled the membership and joined the AA.”

Helpful Report

Posted 3 years ago

“These people are awful, they con you. Do NOT buy breakdown cover with them! Be aware.”

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Posted 3 years ago

“Hi It was about last night 7 November around 10:15 pm at night we called them as we were more than 1 mile from home and we had a break down I have a family of 2 kids age 4 month and 2 year old along with my wife , they gave us 270 minute time and which is more than 4 hours we even explained on call we are on a easy reach location where they should have teams available our tire broke down and we even had a replacement extra tire still they didn’t send anyone till 3 hours or more and told us the wait can even prolong to 4 hours more so it means if you need their breakdown coverage and something happens you have to be there for 8 hours ??? Are you for real very disappointing and very sad highly angry and dissatisfied customer”

Helpful Report

Posted 3 years ago

“I asked to wait from 11:39 until now 19:22 nobody showed almost 8 hours of waiting. I'm paying the maximum the top level of breakdown, I will change to the AA”

Helpful Report

Posted 3 years ago

“Awful customer service. Non-responsive and customer service team frankly couldn't care less. I would avoid RAC and choose a different provider if you can. When things go wrong they are awful at setting things right. My story - Upon breaking down due to a clutch issue. RAC took my car to a local repair shop and informed me that I would be contacted soon about repair - they agreed to reimburse me for my travel costs back home and subsidise the cost of the repair. The car was then forgotten about and it took hours of my own time on calls to understand what had happened. Its extremely difficult to get through to the right people on calls and on emails they auto respond and say they will contact within 20 working days. I finally got the car back 7 weeks later after a clutch change. Upon returning the car they had also now broken the wing mirror and refused to pick up the bill to fix it As the RAC used a 3rd party agency to drop it back home - so now I am forced to try and contact this agency to repair the wing mirror and pay for that too. Further I'm still awaiting for them to reimburse me the costs of my travel expenses and subsidy to cost of repair of the original clutch issue. Its been 3 months since the original issue. Needless to say an absolute nightmare situation and has cost me many hours of my time, weeks without a vehicle and further costs to repair the wing mirror. Upon complaining further to the complaints team - their internal review found no reason to compensate me any further. Madness! Shambolic service. Avoid them if you can!”

Helpful Report

Posted 3 years ago

“If I could give Zero I would. I advised RAC my call out was a medical emergency, so I was assured I would be prioritised. 6 hours later roadside assistance recovered my vehicle then took it to a storage place miles away. Once again RAC promised my vehicle would be delivered first thing the next morning to the garage for repair however the garage never received my car & the RAC were unable to tell me where my car was. I had to be assigned a case handler to investigate the whole situation. My car was eventually found & I was lied to as they said they had attempted delivery to the garage & then I discover it never left the storage! I have RAC with my service plan, given the choice I would never choose RAC! What a disappointing service!”

Helpful Report

Posted 3 years ago

“How dare you collect a frail 79 year old lady from the road side where her clutch had gone on her Fiesta and dump her 10 miles away at Tesco's in Lincoln instead of taking her home to Burton on Trent.. She broke down at 09.30 on the 4th February 2022 and when I helped her into the RAC van with her dog it was 11.30, I stupidly thought she was going home. She was then forced to pay £300.00 by your driver and she assumed that she would go home. Instead she was dumped with her dog at Tesco's . Apparently RAC are unable or incapable of transporting people home so they sub out the work. The recovery vehicle arrived at 14.50 but could not take the dog because the next customer might be allergic to dogs. He eventually left her at 17.00 having been called to do another job. Meanwhile your call centre personal managed to lie and squirm out of any responsibility for this incident stating taxis had been ordered when they hadn't and cutting off calls. This fiasco with the call centre needs investigation as incompetence and rudeness are the norm. She eventually arrived home 12 hours after she broke down. The RAC pertains to be a trusted brand and I would suggest that anyone who has a policy with them moves. To treat a frail lady with such contempt is simply scandalous and having read the reviews posted it is clear that it simply does not matter. This matter will go further. !!”

Helpful Report

Posted 3 years ago

“9.5 hours waiting in a cold dark lane, missed work the next day didn't get home till 4am Moving to AA”

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Posted 3 years ago

“My daughter is a young nurse, so for peace of mind got er RAC cover. Big mistake called ar 18.00 from an unlit back road then had to wait for 6.5 hours hazards went out with flay battery after 4 hours putting her in a dangerous position. Took 3 hours to decide to contract the job out to a local tradesman but did not say it would e another 3 hours. Eventually arrived but not a trained mechanic so could only recover the vehicle. Not rather service U I signed up to. Suggest that anyone with RAC reads these reviews and cancel ASAP as I will be doing as not fit for purpose and totally unreliable inadequate service.”

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Posted 3 years ago

“Still waiting for help .. 6 hours now !!”

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Posted 3 years ago

“Contacted the RAC to report a large screw in the tyre and it doesn’t appear to be a slow puncture as the tyre pressure is very low. I was advised by a sarcastic guy called Aaron to drive to Kwikfit. What do they think I am paying home breakdown cover for? Then advised that if they send someone out it will take 4-5 hours as my punishment!”

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Posted 3 years ago

“Our van broke down in Central London. We reported it to the RAC at 08.54. It's now after 4pm and no recovery vehicle has turned up. Absolutely shocking. Customer service said they'd escalate it, but nothing. A whole day wasted, terrible service, we'll be cancelling our policy and going elsewhere.”

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Posted 3 years ago

“Do not even bother with these cowboys. It doesn’t matter what they used to be like years ago, they are completely useless now. I waited 7 hours, never turned up. No recovery, oppressor hire car as stated in my policy. Utter scam. No callbacks, wouldn’t take my complaint, said they wouldn’t even discuss until after 20 working days. Utterly useless.”

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Posted 3 years ago

“Absolutely shocking service Couldn't fault the recovery guys doing the actual physical side. Made to pay an absolute fortune and waited 22hrs to get home because I didn't want to leave my car. Myself and my wife and two young daughters sat in the cold as where we were left wasn't a great area. Wasn't kept in the loop with what was going on, we kept ringing them to find out. We were given false times and told lies, we weren't told about the links we had to make with other recovery companies to get home. Other companies were not told about our children. Rang and complained and the customer support guy spoke to my wife like a piece of dirt, rang and complained next day and was offered a pathetic refund”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,058 reviews