RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,037 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My niece's car broke down on the A458 at around 8pm last night. The police got her car to a lay by and she called the R.A.C. FIVE HOURS LATER, they called her to say they weren't coming until the following day. They've just phoned her at 8am to ask if she's still with the car. THE A.A IS ABOUT TO GET A NEW MEMBER . The RAC is about to lose one and ,I hope, a few more.”

Helpful Report

Posted 3 years ago

“Rac what a total mess of a company this is. if you need breakdown cover pay the extra and use AA. make u wait for 10hours after advising u need recovery to then told i now need to wait for a recovery vehicle to be allocated, nothing but a complete shambles customer service are a waste of time, just telling u about procedures that in truth don't help me one bit, can't speak to managers at request so just fobbed of by telephonist who couldnt care what situation your in.”

Helpful Report

Posted 3 years ago

“Changed personal insurance to buisness insurance they said they had no record and tried charging me 200 to recover my van! I've cancelled my direct debit very bad service when I've been with them 5 years!!!!!!”

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Posted 3 years ago

“What a shame. Use to be a grate British company that could get u on the move again. But it’s seems to be past on one member of staf to another. Stranded with kids in middle of now we’re. Ovoid at all costs. God help any one that try’s selling it to me again at a shopping mall”

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Posted 3 years ago

“My 4 days old car broke down. I booked a service for the next week and arranged the delivery of the car. RAC booked me for a day before to take the car for the service. On the day of collection I rung RAC to ask for a time slot for collection and it was 10am-1pm. Then I called RAC few times and I was told that they do not guarantee to deliver the car on time. They actually said, that they do not guarantee anything that is going to be delivered today, tomorrow or anytime. Hugely disappointed with the company. If you have a choice avoid. It's very shame but it looks that I have to pay recovery cover with someone else although I have 3 years brake down cover with RAC for brand new car.”

Helpful Report

Posted 3 years ago

“Everything. Un professional, inconsiderate,un helpful,they will take your money fast enough but the service is rubbish.i couldn't enfisis how disappointed with both their warranty and recovery services I am.shocked how they keep on going”

Helpful Report

Posted 3 years ago

“They have those flying helicopters and is so noisy and I can feel.the vibration and my roof ceiling in the garage fell down and damaged my car and they won't even let me claim through them. We pay so much for the house insurance. That's not good . Will never insure with RAC. They are useless company”

Helpful Report

Posted 3 years ago

“Terrible customer service. The Worst experience ever. Avoid at all cost.”

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Posted 3 years ago

“RIP OFF Auto renew scam artists . As i didn't check the price it doubled from a high £70 to £130 !!! They are relying on people not checking and basically stealing from them and IF you notice they charge £25 to cancel !!!!”

Helpful Report

Posted 3 years ago

“They subcontract recovery out to incompetent “trusted partners” such as Richford Motors who have an appallingly reputation and are quite frankly untrustworthy. Avoid using.”

Helpful Report

Posted 3 years ago

“Lies lies and more lies… promises and under delivery on all services communication is good but nothing comes of what they promise you take your money and leave you stranded”

Helpful Report

Posted 3 years ago

“Left stranded for 5 hours because the first van wasn't able to tow my car. Had to get a friend to take me home and it was 2 DAYS before RAC finally arranged collection of my vehicle. Disgraceful.”

Helpful Report

Posted 3 years ago

“Broke down on a dark county road at 11pm pm Friday, it was 7:40 the following morning they arrived. I was lied to told people was on the way and fobbed off. Car battery died as hazards drained it had absolutely no light at all. I would never use them again or recommend them and if they thinking they are getting another penny from me they can think again”

Helpful Report

Posted 3 years ago

“I called the RAC on Friday to ask about replacing my car battery. I was specifically told (and have the recording that proves it) that I can buy my own battery and call the RAC on the day I need to get it fitted. (I ask "it's fine if I buy it on my own, I don't need to buy it from you" and the answer is "You can buy it on your own as well".) I called today but was told that the RAC won't fit a car battery not bought from them. This is a very bad customer experience. I am down 120+ pounds I paid for the battery, and cannot find anyone that would help me fit it (I called 10+ places today, all are just fitting batteries that they sell). The customer service was unhelpful and said "we'll review the recording to make sure that this doesn't happen again". As if this helps me :(.”

Helpful Report

Posted 3 years ago

“Complete disgrace, I feel sorry for the actual patrol men who were lovely, it’s the call centre that needs to get its act together. After numerous calls to them and false promises about when they were sending out someone to get us home it was TWENTY hours before it actually happened..despite me telling them I had two young children with me.I asked to speak to a manager but they told me they couldn’t do that. As a first time member I won’t be renewing.”

Helpful Report

Posted 3 years ago

“Absolutely a cowboy outfit, waited 12 hours in the dark and was lied to on numerous occasions the staff are clueless and do not even bother about your situation, they don’t deserve to be in business and I am taking legal action against them 👎”

Helpful Report

Posted 3 years ago

“Got a free 12 months Voucher for the RAC when I bought a new car. I phoned RAC Customer Services as I had a couple of simple questions. The man on the end of the phone didn't have a clue as to any of my questions (which were childishly simple) and insisted on referring to me as "fella." Anyway, I'll stick with the AA.”

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Posted 3 years ago

“Do not use R A C warranty while they use assurant for the warranty,they dont pay you the money.use A.A or someone reputable.garbage”

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Posted 3 years ago

“14 hours to make a 2.5hr journey home. 4 recovery vehicles. Left abandoned at a petrol station in the middle of nowhere for 3hrs and then on an industrial site for 2hrs at midnight. Do not take out cover with this company. Zero compassion from staff. Absolute disgrace.”

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Posted 3 years ago

“Awful, rip off company. Do not use them I am about to go to the ombudsman as they haven’t answered my complaint at all, completely ignored us. I covered my new driver son with them and they complete ripped him off. DO NOT USE. I have Green Flag and they are great.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,037 reviews