RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly rubbish,towed my girlfriend to service station for relay recovery(over 1 hour on side of M4) have left her there for 5 hours with automatic we are very busy messages ..Looks like will be another 4 -5 hours before she gets home .100 miles not Penzance to Inverness ! Weds afternoon in mid June with good weather, God knows what they're like when really stretched..”

Helpful Report

Posted 3 years ago

“nearly 4 weeks after complaining to Mr Hobday CEO i am still waiting for their so called customer service to answer why i was told to keep driving a car that had an engine light on and was in limp mode and finally i had to pull in and reported it again at 5pm and waited and waited and waited receiving 12 automated messages saying we will be with you shortly till 10pm then as we had waited so long it was going to priority and someone would calls us which did not happen after a call to them they still ignored at 1am i got a lift home and left the car not hearing anything else but they are still taking the money”

Helpful Report

Posted 3 years ago

“No cover for Dual Carriageways or Motorways!! What an awful experience I had. I broke down on a dual carriageway and I immediately called the RAC. They said because it was a dual carriageway they could not send anyone and I had to call the police. The police arrived after around 40 mins and they asked if I had breakdown cover, I said yes and re-called the RAC. Because the RAC were not able to give a timeframe the police insisted I used their recovery to tow the vehicle. So in essence if you breakdown on the Motorway or a Dual Carriageway their breakdown cover is useless. What's worse is I had to pay the recovery vehicle the police had instructed after the RAC refused to attend and then the RAC are refusing to contribute at all! If your happy not having any cover for motorway or dual carriageway breakdowns then the RAC could be great. I would very much avoid on the basis of my experience”

Helpful Report

Posted 3 years ago

“Called RAC from home at 12.30pm because the car wouldn't start, guessing replacement battery needed. Had the first text at 12.57pm saying they are busy and will get to me as soon as possible. Updated version of same text sent at half hour intervals. At 4.59 pm I received a text saying I'd been handed over to the priority team and would be contacted shortly. At 7pm l called to say I've been waiting over 6 hours and the past 2 hours I've been moved to priority but still haven't got a time for anyone to arrive. Received a call at 7.15pm to offer me either a 7am-9am slot or 6am-8am slot tomorrow morning and an apology because they are busy. I have to be at work by 9am so was assured that it would probably be earlier in the time slot so I've opted for 7am-9am. Assuming they arrive at 7am tomorrow morning it will be an 18 hour wait. Absolutely appalling service”

Helpful Report

Posted 3 years ago

“RAC patrol took it upon himself to feel that my sons breakdown was too far from him to attend and cancelled the job but didn't not alert the office so to reassign. I then reported the email which took me half an hour to compile which was then deleted due to timing out. I have been a member of RAC for many years but this experience has left me with lack of confidence in this company.”

Helpful Report

Posted 3 years ago

“Waste of money. waited alone for 5.5 hours . no phone call to see if i was safe or indeed to confirm that anyone was coming. had to resort in paying a private garage i found on google to come and help me!!! I've made a formal complaint.”

Helpful Report

Posted 3 years ago

“Absolutely diabolical company I broke down at 11.30pm and waited 4 hours for a 3rd party company to come out to me Rac gave a bank holiday excuse could understand if it was daytime but this was 11.30pm lame excuse rac The rac used to be a good breakdown service what happened RAC your a joke of a service . Will not be renewing when”

Helpful Report

Posted 3 years ago

“Paid in full for 12 months cover never turned up or phoned with any update even emailed the ceo and no reply absolutely terrible service”

Helpful Report

Posted 3 years ago

“I have broken-down and patrol car came out and assured it was not my car, even though I'm covered for driving any vehicle. He can't be bother to towed the vehicle to the garage, so he made up excuses. I can't wait for my contract to end so I can rejoined the AA. I WOULD KEEP WELL AWAY FROM THIS COMPANY!”

Helpful Report

Posted 3 years ago

“I am a member and broke down last night.I was told that because the van reg did not match the one I had set up with them I wasn't covered.They wanted £199 to come out.If this is how you treat your customers you don't deserve any.”

Helpful Report

Posted 3 years ago

“I arrived back off holiday last night and went to pick my car up at the airport long stay car park. Car wouldn’t start, rang RAC was told they had long delays today. 4-5 hours before I would get assistance. I have had this membership for years and was very annoyed. First call out in 5 years. After reading these comments I can see this is the situation all the time. My husband got a taxi to Halfords and purchased a new battery and jump leads and we came home. I won’t be renewing next year. What a disgrace.”

Helpful Report

Posted 3 years ago

“Absolutely dreadful service. It is easier to give birth than make a claim with the RAC!!! Avoid at all costs!!!”

Helpful Report

Posted 3 years ago

“The worst recovery ever have waisting people”

Helpful Report

Posted 3 years ago

“AVOID AT ANY COST!!!!”

Helpful Report

Posted 3 years ago

“Rac felt its safe to make us make nearly two hrs on top on a v v high hill in the middle of no where, to then turn up to take our car and say you got to stay here though 4 more hours for a taxi apx midnight ???? In the cold in the rain in the dark with no meds and no charge on phone . No lights lights to show people we there and rac said loads of crashes happen here to then speak to katie at rac who says so sorry i will offer 25 £ to you for your breakdown ??? Family of five poorly left late at night and thats apparently my family racs customers worth”

Helpful Report

Posted 3 years ago

“Phoned 10.30 pm for assistance. Told there was a 3 hr wait. 2 hours later received text informing us that a trusted partner would arrive shortly. I phoned Walsall HQ an hour after the text to be told the wait for the trusted partner was 2 1/2 hrs from receipt of the text - so still 1 1/2 hrs to wait till 3.00am. Arrived slightly earlier at 2.30 am. Very pleasant man but simply a recovery truck, without diagnostics on board, to take us home. If we had been given full facts from the start we could have made arrangements for our car to be recovered the next day and enjoyed the night in bed instead of sitting in the cold. As we pay for the highest package in membership this is not what we expected to receive. We won't be renewing in August!”

Helpful Report

Posted 3 years ago

“They left me stranded on the motorway for 5 hours. I am a lone 24 year old female and my car battery had died to I was invisible on the side of the motorway. At first they wasted an hour because they couldn’t find my details . Then kept telling me it would be 45 minutes. 5 hours later tow finally came. I was left by RAC in the most dangerous situation and they were not concerned at all. They have no duty of care. PLEASE AVOID IF YOU CARE ABOUT YOUR SAFETY”

Helpful Report

Posted 3 years ago

“Not fit for purpose. Or any purpose I can think of actually. Was told by the RAC recovery driver moral is very bad and the call centres send the recovery drivers on wild good chases. Their new GPS system doesn't work either. Always shows the recovery driver the wrong route. This is from the first RAC van driver that showed up. Took me 12 hours to get me home (after 6 hour wait) for a normal 2 hour journey. Oh and they damaged my handbrake, which was working fine before the recovery. They refuse liabilty for that as well. DO NOT WASTE YOUR TIME AN MONEY.”

Helpful Report

Posted 3 years ago

“Just avoid like the plague. Everything you're reading beneath is true. They're literally stealing your money for a service they will not provide.”

Helpful Report

Posted 3 years ago

“At 5:30pm my husband called for breakdown assistance...we waited 8h!! Arrived at home at 3am!! Very bad!! They sent me emails with 50% discount at breakdown assistance for what? Why RAC wants more customers if you don't have enough staff to assist customers promptly???! 9hours waiting!!?? Very very bad!”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,058 reviews