“3 out of 4 seats purchased were great but one had a disrupted view, which was not advertised in the listing. After contacting customer support, StubHub said they could do nothing because the venue itself doesn’t list that see as having a disrupted view. Very disappointing.”
“A good experience ordering a ticket through Stubhub. Once I figured out what I was doing and set up an account I was away. Will use this booking service again, for sure.”
“AVOID AT ALL COSTS!! If I could give Zero stars, I would. I was scammed and sold tickets that did not exist. I repeatedly complained to StubHub who's best offer was a £20 voucher to be used within 12 months - as if I would ever buy from them again! The customer guarantee is rubbish, there is no guarantee, so do not be fooled by a false sense of security - you will not get any. DO NOT BUY FROM THIS COMPANY!!”
“Very disappointed with StubHub’s parking service.
The parking they sold me was advertised as being close to the Kaseya Center, but it was actually very far away. This was completely misleading and unacceptable. I tried speaking with a supervisor to either get a refund or be reassigned to a closer parking location, but it was completely useless. No one helped resolve the issue.
To make matters worse, I was told multiple times that I would receive an email with a solution or follow-up regarding my complaint, and I never received anything. I also never received the refund for the parking cost I paid.
This experience was frustrating, misleading, and extremely unprofessional. I expected much better customer service from a company like StubHub.”
“Bought IPL tickets through Stubhub early May.
Found out price was massively expensive (~8x), and does not come with food or assigned seats.
Really disappointed.”
“m extremely disappointed with StubHub. We drove over 7 hours to attend the PBR Finals, only to find out the tickets we purchased for over $500 never existed. We spent valuable time stressed and scrambling at the venue trying to figure out what happened, with a real possibility of missing the event entirely because we trusted the tickets we bought through StubHub.
Yes, StubHub eventually refunded the money, but that does not make up for the anxiety, inconvenience, and risk of ruining a very important trip for my family. Thankfully, we were able to purchase different tickets at the last minute, but we should never have been put in that situation.
I’m sharing this because I don’t want anyone else to go through the same experience. Buyers should be able to trust that tickets sold on a platform are legitimate before traveling long distances and spending hundreds of”
