“Customer service rep "Ice" listened to my issues and tried to get a solution to my problem. He followed up to ensure everything went well.
However, while he was well meaning, he did not have the correct information to solve my problem. The problem was that my tickets disappeared from the FIFA app. The solution was to ask the reseller to retransfer the tickets. "Ice" told me that the tickets would show up the morning of the match which they did not. He told me that I could get through the 1st check point by showing the FIFA app completed transaction tab which displayed the ticket number and seat. I was not allowed pass the check point.
The solution was to ask the reseller to retransfer the tickets. Fortunately, I connected with the reseller and he retransferred the tickets and I was able to attend the match.
As I told "Ice" when he called to check if everything went well, If anyone else has the same issue with their tickets, Stub Hub must contact the reseller and asked them to retransfer the tickets and follow up with buyer to ensure all is good.”
“with news about fake world cup tickets and people paying for tickets but not getting them, of course I was nervous if it would work, but everything worked great, very smooth and easy, great experience!”
“Stubhub stood by their promise! When we arrived at the venue 30 minutes before the show, our tickets still hadn't showed up. We called Stubhub and they were so helpful, quick, and got us upgraded seats! Within minutes we were strolling into the concert to the suites! We had traveled hours just for the concert and were so relieved that we didn't miss it. This experience showed me that I can trust Stubhub and I'll be using them again.”
“I was pleasantly surprised by how easy it was to find choice seats at the last minute for a Cubs home game. I was new to your platform so I wasn't sure how it would go. Having the field view of our selection made the decision to pull the trigger really helpful”
“Everything about the experience was excellent - except for the fees involved, which feel like the result of official status and little incentive for competition.”
“I bought two tickets for the England vs. Congo game the night before the match. It was easy to select good seats from StubHub's website. I received the tickets after 2 hours. Everything went smoothly. It was a great experience for me.”
