“Sad Company….uses I am sorry every other word. We tried to sell our tickets that we previously bought on Stubhub. We can’t go to the game as I need emergency surgery. We posted the tickets then wondered why they weren’t selling, Stubhub’s site was broken. We found this out after calling in and was transferred every which way, back and forth. Asked for a supervisor which in turn answered then hung up on us. Don’t use these guys.”
“Why can't we put 0 stars? Ugh one star will do. Horrible company. Hung up on me when I called asking for a refund. When covid happened they took everyone's money and ran. Stay far away from them. I don't "qualify" for a refund because my concert still says postponed. It has said that for over a year... It sounds like I won't even get a refund if it does get cancelled. They changed their policy completely from refund to stubhub credit.”
“Apparently StubHub confuses “canceled” with “postponed” for their benefit... I am out $600 dollars and join thousands of others with this lie. I will never use this service again and hope they go under due to the number of lawsuits.”
“Absolutely awful company - please do not use them. I sold tickets through them for which they took £70. Since the event ended over 3 weeks ago the money for the tickets should have been in my account in 5-8 days according to their own stated standards. I've emailed. No reply. I've telephoned and been told it is waiting proof of ID. They wouldn't tell me what proof they needed. They wouldn't put me through to the payments team. They promised to call me back with update in 24 hours. They didn't. I rang again. Told absolutely nothing I could do I just have to wait. Couldn't tell me how long. Couldn't tell me what for. They have been sitting with MY money in THEIR bank account earning them interest and every day goes by earns them more. Absolute charlatans. Do not touch. I will never use them again cannot be trusted to keep to their own promises. The best bit is. Get this. The only contact I've had from them since I started to complain was an emailed survey form asking me to tell them How They Did!! Oh. The Irony.”
“Bought tickets on Stubhub. Electronically they assigned me one set of tickets then mailed me a hard copy of another set. How do I know either Will be valid. Someone else has the electronica copy to the hardcopy tickets I was assigned. They could’ve sold them already. Stubhub says there’s nothing they can do but refund me. I don’t want a refund I want tickets that will be valid. The event I’m going to is in Phoenix so I have bought a flight and paid for lodging. I live in Colorado Springs Colorado. I’ll be out of luck if these tickets are not good when I get there.”
“I've sold a ticket on October. I still haven't received any money. I wrote them multiple times but all they are doing is to make me wait. I feel scammed. They own me around 210£.
Ref: 3V7S0L6Y5S70”
“Hi,
I have made an order for India vs Pakistan tickets on 29th May and I got a confirmation that I shall get my tickets on 2nd June.I just called up stubhub randomly on 1st June and was told by Jennefer that Stubhub is still unable to contact the seller. I was quite surprised with this answer. After continous chaser, Steve – another customer care executive called us on 2nd June and told us that he has somehow managed to get hold of seller’s wife and they will ship the tickets to us. Again after so much chasing, another customer care executive told me that they are still trying to reach the seller. On 3rd evening, I received a call from Hall saying that he has managed to secure 3 tickets for us and will get it to our home.
We have been continously cheated and fooled by giving different information from the same company. Customer care executives were so rude as if they are doing a big favor on us by talking to us. We have even booked our train tickets and hotel accommodation. All the money has gone into drain only because of stub. It’s fine if you guys were unable to get tickets but please stop giving wrong information to the customers and please stop fooling us and please stop playing around with our hard earn money.”
