“This process of buying and receiving tickets online and on phone is extremely stressful. I never know that it will work and waiting until last day to receive any thing is stressful. I have received e-tickets that we're not what I have ordered. I got in with printed receipt, but some one claimed I paid for. The policy of hiding extra fees is wrong, I have no confidence that the whole process will work.”
“I bought 2 tickets to see Chicago for $306.42. Processed my payment before I noticed the $124.94 service fee which is ridiculous. Their service fee for my parking permit was almost as much as the permit itself. Started to sell them back and they offered a measly $175 for both. That probably didn't account for more service fees. Stubhub is a ripoff and I wouldn't recommend it to anyone! My advice contact the venue and cut out the middle man.”
“Everything on Stubhub was great and they were very helpful. Will definitely use them again. Unfortunately I didn't get to use the tickets, which was no fault of theirs.
Thank you again!”
“Kenny was pretty good, but my goodness…whose idea was it to have a dj there?? Brandi Cyrus was not mine nor my husbands cup of tea. And many others around us were not thrilled with her. It was a terrible performance by her. I’m not trying to be mean here, we just really couldn’t stand her set. Idk that I will go to another Kenny Chesney concert if she is the opener. Also, it would have been nice to know that the walking distance to and from parking was miles long. I have a prosthetic leg and am younger, but the walking and the high temperatures outside made for a very bad combo and my leg rubbed and rubbed against my liner and caused a sore. We were also dripping in sweat from walking so far from parking. Not good!!”
“For some reason for me it was so many steps and the waiting period. It was very different from other ticket agencies.
And for future when selling parking space for concerts let folks know how many walking minutes to get to the venue.
I have knee problems and could not walk blocks away so I had to forfeit my space I reserved.”
“Great show by Kenny. 2+ hours and he had 2 special guests. Grace Potter and Uncle Kracker. Sphere did not disappoint either. Great venue to see a show.
We took an Uber and we're glad we did. Vegas in the summertime can be rough!”
“I called the 2 days before the Napoli game and asked customer support if my name on the ticket had to match my ID. They said no and don't worry about it. I went to the game in Naples, Italy and go turned away at the gate for that very reason. Sending me an email that day is way to late and it cost me a lot of money to go to Italy and not be able to go to the game! This was my first experience buying tickets from Stubhub and will likely be my last. I have zero trust. Giving me my money back was not enough. I lost travel costs to another country from the USA. Horrrible, Horrible, horrible”
“This was a total last minute plan..... I didn't have tickets to see HEART, but had wanted to see them for years. One thing led to another and I was never able to go, until this time! Great seats! SUPER CONVENIENT! And the show was amazing, but that had nothing to do with Stubhub or the seller----just good Karma! Great and super convenient experience. Will definitely use it again!”
“Buyer Beware: StubHub Failed to Deliver Our Tickets
We are extremely disappointed with StubHub. Despite “purchasing” tickets in March for a June performance in NYC, StubHub failed to deliver. We spent thousands of dollars on travel and accommodations, only to be turned away at the theater because the tickets were never transferred.
StubHub claims “all sales are final,” but that only applies to buyers—not sellers. The seller can cancel or simply decide not to send the tickets, and StubHub offers no protection for the buyer in that scenario. In reality, when you “buy” tickets on StubHub, you’re not actually purchasing them—you’re buying the possibility of receiving them. Until the seller follows through, you have nothing.
Even theater staff told us this kind of situation with StubHub happens often.
StubHub favors the seller, not the buyer. Don’t trust that a confirmed order means guaranteed tickets.
So again—buyer beware.”
