“Horrible. Scammers. Bought presale tickets for row A, but recieved tickets 24hr before concert for row P in same section. Called them and returned tickets back to them, told me that they’ll email me with tickets same or better, but never recieved tickets so I called them and said to call back tomorrow morning, did not receive tickets so I called them. They told me to call them at 4 PM if I didn’t recieve tickets so I called them 5 more times and they told me they couldn’t give me tickets until an hour before the show started and they promised that I would definitely get tickets that were the same or better so at 6 PM they put me on hold for 20 min to tell me that my tickets were on their way. They never came so I called again and by then it was 30 min before the concert for them to put me on hold for 25 min and then 3 min before the concert started at 7, they told me that there were no tickets left and they were going to give me a refund. I asked for a manager and they refused to give me one. They were still selling tickets and they were selling MY TICKETS IN ROW A FOR DOUBLE THE PRICE. They care more about money than staying loyal to their costumers. So I ended up purchasing new tickets from seat geek instead. 30min after the concert started they offered lawn tickets or tickets to sit behind a pole. I was helpless. Horrible experience and will never buy from here again. No apologies given to me by customer service. And no responses with multiple emails”
“I received my Angles tickets via a simple online download, which went without a hitch. What really made the experience even better was the fact that I was upgraded from standard parking to premium without an extra charge. That was outstanding.”
“No problem getting the tickets but something came up, a medical issue, and we couldn’t get a refund, I feel there should be some flexibility. We were told there was no refunds.”
“Bought tickets for The weekend concert. Ticketmaster cancelled them because they said they were fraudulent. Stubhub would not give me a refund under their 100% guarantee because they said I did not call the day of the concert. The policy says you are encouraged to call not that you have to. Customer service is horrible and says because I did not call the day of the concert they will not give me a refund. It clearly states under their policy you need to contact them within 7 days after the event for a refund. Do not buy from them. They are scammers.”
“Stubhub tickets were pricey compared to the original ticket cost of 35 dollars. The experience was amazing 10/10 would recommend to anyone, but especially with children. The homerun derby in between innings is a great experience and opportunity to catch a ball. The players were awesome and signed autographs and gave balls out. After the game all the players met with the fans for a "block party" took pictures signed autographs face to face with the fans for atleast 45 minutes. My kids told me this was the best baseball game they ever experienced. Thanks chilli peppers for putting on a great event! My only gripe is how expensive the tickets cost compared to what the chilli peppers cost, I paid over 300 for 4 tickets that cost 35 each originally.”
“I purchased tickets to the Red Clay Strays show in CLT. I was told the tickets would be delivered the day of the show, the tickets never arrived and I had to purchase through Ticket Master standing in line to get in the show. They did reimburse my money but what a pain!!!”
“I have used StubHub for sports and other entertainment events with success including 2 recent Yankees games in NYC. Selection is good, pricing is reasonable (even with fees), and their web site is reliable and relatively easy to use for e-tickets. I haven't had good luck with event parking purchases, but that may be the garages problem.”
“I love using Stubhub. I've used them several times within the last 2 years and always have an exceptional experience. I've even sold tickets (some for a profit) for events I couldn't make when my plans had changed. This site is easy to use and helpful with any and all issues. I will continue to use Stubhub in the future and I highly recommend them for all your entertainment needs.”
