“Absolutely HORRIBLE! They do not honor your purchase. Was on the phone with them the day of the concert for 2 hours. Was told a supervisor would call me back and of course he\she never did. Worked with 4 customer service people because the CHAT KEPT CLOSING....was told original tickets were unavailable. They offered me different ones. Then was told those were also unavailable 15 min before the concert started. Worst experience I have ever had!”
“DONT EVER DO BUSINESS WITH THESE CROOKS! I order a parking pass for Cowboys vs Packers through them. They never send the email to accept the tickets. They claim that they have been accepted. Customer service jerks is around for 2 hours. They say we have them but it’s not in our app. They say to download and check SeatGeek. It’s not in there either. We end up having to pay for an additional pass at the stadium (which was cheaper by the way) so we ask for a refund. They say no because they continue to claim that they have been accepted. We try to sell the pass but can’t because we can’t accept the pass. After 2 hours and too late to sell they say to check the MLB ballpark app! FOR AN NFL GAME! WHO would’ve thought to do that, not that they gave any direction whatsoever to do so until it’s too late. They still won’t insue a refund! Straight up crooks! Horrible service! Never trust this scumbag company EVER!”
“They did not send me my concert tickets despite claiming they sent them 5 months ago. Was on the phone with them for an hour before the show until they finally figured out how to send them. I missed the first act.”
“Terrible site, they won’t tell you what the service fees and taxes are until you compete all the purchase forms, and then they slam you with exorbitant fees. It should be illegal to not inform the buyers what the extra fees will be at the beginning of the transaction.”
“Scammed they charged me for seats thought I was getting seats ....got general admission....no refund...bought parking 68 bucks ...it was free parking no refund”
“I bought tickets for a soccer match as a birthday gift to our son. We were not able to claim the tickets because of a technical issue in their app, whenever we try to view the tickets nothing happens. We called customer service several times an agent told us to wait until 2hrs before the match, we never got the tickets. $600++ down the drain, no alternate solution, someone even left us hanging when we told her to escalate to her manager. We were also told that since it appears to be “claimed” in the app they cannot do refund. Such a joke!!!”
“STUBHUB IS THE WORST IF I WOULD HAVE NEVER CALLED IN ABOUT MY TICKETS FOR NBA YOUNG BOY IN PHILADELPHIA on OCTOBER 3 2025 I would have never know I didn’t have the seat I paid for I will never use them again I will make sure I speard the word digusting MY DAUGHTERS ARE HIS BIGGEST FAN THEY WAS SUPPOSED TO TO MEET AND GREET NOTHING IM SO DISAPPOINTED AND THEIR CUSTOMER REP ARE INSENSITIVE ABOUT HOW PEOPLE FEEL GET RID OF STUBHUB”
“This was the most frustrating experience I have ever had purchasing tickets
We ordered tickets for a bills game a month in advance only to find a week before the game the tickets were canceled
Calling we were given no solution other than to order again hoping that it would go through
Night before the game we find out our second order was canceled with no information after calling again we were informed this happens there’s nothing they can do, no management to speak to, no solution other than to create a whole separate account and hope that it goes through this time
Customer service provider when asked their name went silent.
Never order from this company they are ridiculous.”
“If I could give StubHub negative stars, I would. I flew down to Atlanta for the Washington Commander’s v Falcons game. Spent over $400 for tickets. The day before the game, the seller canceled the transfer of the tickets and each time StubHub reached out to the seller to ask for the ticket to be retransferred, the transfer failed. I asked for my money back or replacement tickets. StubHub kept trying to get me to wait for the seller to transfer again and again. The transfer still wouldn’t work. They won’t give me my money back. StubHub sucks! The agent hung up on me. Very poor customer service.”
“I purchased a PIT ticket on StubHub a month in advance. The seller later canceled the ticket transfer, making my link invalid. StubHub assured me multiple times that I’d receive either my original ticket or one of equal or better value under their “FanProtect Guarantee.” On the day of the concert, I still had no ticket. Less than an hour before the show, StubHub offered me a seat in Section 214, Row G—far from comparable to my original PIT ticket. When I asked to escalate, the supervisor, Brandon, said I could either accept the inferior seat or take a refund, showing no concern for the inconvenience caused. He then hung up on me after I asked for his higher-up’s contact.
StubHub failed to honor their guarantee, provided poor customer service, and left me without the experience I paid for. I do not recommend using them.”
“Paid over $800 for 2 Penn state white out tickets. StubHub tells us we will have tickets within 1 hr of game start. Needless to say we didn’t get our tickets. And StubHub would not replace tickets after we already $300 more dollars for parking pass and another $500 for hotel room I wouldn’t recommend StubHub to anyone. And their customer service is worthless too. Never spoke to a group of more incompetent people. Not to mention a 3 hour drive to get there”
“Crooks,theives,scammers!I tried purchasing Brewers tickets and got nothing. I kept getting notations after several attempts trying to locate tickets that password resets were sent to my email. No they weren't. Brewers could not confirm my seats were bought! I never set a paword that I was supposed to have set. I initially saw the tickets many hours before the game. Two hours before the game, I could not locate them. Don't do it. Stay away from these crooks. You will get robbed!”
“Placed order way in advance, said tickets will be able to claim later, the day of the show I tried claiming tickets and tickets were not found, called customer service and they said the seller emailed to the wrong email and would get back to me in a couple hours, this is all happening within 5 hrs of the show and I have friends driving over an hour to get here, very stressful experience definitely will not use StubHub again! Do yourself a favor and order from somewhere reliable. I didnt even realize stubhub was from resale tickets.”
