“First time using for a concert, I was a little skeptical because of reviews I read but tickets were transfered to my Google Wallet and easy to access at entry”
“This was a seamlessly easy process to secure the tickets, electronic delivery of the tickets, and receipt of payment. The seats were exactly as expected based on the images provided by the Stubhub site. This was not my first time purchasing event tickets and it will not be my last time.”
“I paid about 1/4th of the original ticket price, ended up getting moved down, Bibi passed right by me during the performance! Plus we touched hands, I gave her a hamster plushie and she took a selfie with me. Definitely got my money's worth!”
“Great experience and enjoyed the game very much. Appreciate the timely receipt of tickets and ability to have them on my phone and share with other guests.”
“An hour before my concert I had yet to receive my ticket, called customer service they we absolutely no help. Our only options were to get a refund or accept tickets higher up in the stadium for the same price as lower level tickets. Was also told there was a wait time to speak with management. We were so pressed on time that we had to suck it up and take the replacement seats. Will never use them again.”
“Stubhub,
Since we never received our tickets, or a “link” for alternate tickets, a refund is obviously due. The fact that I spent hours on calls with Stubhub yesterday morning to ascertain whether we would get our tickets, then driving to the venue with our large group (6 people, 2 babies, and my wife who has severe dementia), and trying to find tickets at the last minute, made our experience very upsetting. At every stage, Stubhub misled me and ruined my day. I have used Stubhub 100s of times in the past without problems. Yet, this whole transaction seemed different. Twice, the seller offered me alternate tickets which were completely unacceptable. I have never seen that happen before. At that point, Stubhub should have let me know my tickets were gone, refunded my monies, and let me move on. Instead, I was left twisting in the wind to the last minute thinking that Stubhub was going to give me better seats.
I hope this message gets received and that some manager/supervisor reached out to me to discuss my situation. I am a senior citizen who tried taking my whole family and grandkids to a game that I love. Stubhub ruined my day.”
“The buyer guarantees are a complete scam. If your event is rescheduled, they don’t help you at all. We paid $100 in fees to stubhub, and then the event was rescheduled. Our only option to get rid of the tickets is to resell them at a lower price since the event was moved from Saturday to Tuesday and stubhub will automatically filter out tickets higher than their recommended price. We are out roughly 65% of what we paid because the event was rescheduled instead of cancelled. That is the loophole. Thanks for nothing stubhub. The only guarantee is to get screwed if something happens out of the customer’s control. Customer service agent actually told me to try and sell them for more to make up the difference, knowing that is impossible. Also works out nicely for them to get to collect fees all over again when everyone has to dump their tickets.”
“Horrible experience. Bought tickets for in advance and the seller never sent the tickets. StubHub tried to let us know. They would guarantee the tickets but offered us tickets in the 500 level when we bought tickets in the 100 level close to the field. They are guarantee is an absolute joke”
“They assured me the seller is a reliable seller and assured me I would have my tickets day of event. Never received them. They had to sell me ones they had in their inventory and were worse seats. I purchased my tickets 2 months in advance to assure we would have good seating. They kept telling me to wait hour by hour and had a difficult time contacting the seller. Never buy these guys they make to many problems and will stress you out till the end.”
“Never received tickets. Completely ruined a dream band experience. Still no resolution, call center will not transfer me to a manager. I am engaging legal counsel and will never buy through StubHub again. Buyer beware.”
