“They changed me an extra $100.00 fee and I have NO clue why. DO NOT RECOMMEND using this company. The tickets were only $170.00 each for 2 people. I’m done with this company”
“The seats were in the right location. However, there was water dripping from right above us. We got drops of water on ourselves periodically throughout the game.
We sat at row 19 behind home plate. Seats , 8, 9,10, and 11. Section ibx1. Lecom park.”
“I listed concert tickets I had purchased on Ticketmaster for sale on STUBHUB.
STUBHUB did sell the tickets and I was given the email address of the purchaser so that I could transfer the tickets.
Ticketmaster informed me that the transfer went through and was waiting for acceptance from the buyer. After not getting a confirmation from STUBHUB I called customer service 2 days before the event. The agent I spoke to could find no record of the transaction even though I gave her the number and my email address, so I had Ticketmaster cancel the transfer. The day of the concert I got an email from STUBHUB that the tickets still had not been transferred. This was several hours before the concert. I called customer service again and the agent informed me that I had a digit wrong on the email address of their customer. If the agent I had spoken to on the day before had found the record and informed me that the email was wrong, or if STUBHUB informed that the email was wrong, I could have corrected it. Now it was too late. STUBHUB then charged my debit card $150 because the tickets were not delivered. I wanted to sell the tickets and feel that the STUBHUB agent that I spoke to the day before caused the problem. Of course, speaking to customer service after the fact did no good, and now I am out $150, plus the $135 that I would have gotten had the tickets sold.”
“I was stressing yesterday as I have not used StubHub in a long time and I was confused on trying to get my tickets, especially since I have a different Email address then I had back then. I called Customer Service and was completely Blown away by the exceptional service that I received from a young lady named Sarah. It was such a relief. Then to get a follow up call from her the next day to make sure that Everything came through as requested. I will not only use StubHub again soon but I will brag about the amazing service that is just not common these days. Thank you StubHub and Thank you Sarah. You service was exceptional.”
“I got great seats for the game I wanted. We had a rain out that was rescheduled to the next day (OU softball). I was unable to attend but easily able to transfer the tickets to my daughter 😎🥎”
“Ease of ordering and showing tickets on phone at the event.
Only problem was that ticket said 7:30, but it did not start until almost 8:00, so we sat in our seats for a half hour before it started!”
“Bonnie was fantastic, but Arizona Financial Theater decided to not show her on their gigantic screens (working before the show) so if you are seated in the Club Level she is just a dot to far away to really see. Unfortunate, but lesson learned - don't buy tickets at that venue.”
“Super happy with my purchase!! Straight forward website, and comprehensive ticket explanations. I knew exactly what I was paying for, and was well worth it.”
