“Thank you! We were in Florida and two hours before the dolphins game, our tickets were not released. Stub hub worked we me and about an hour after emails and texts, stub hub gave us new tickets.”
“A joke. High fees. The rockets app did not load correctly. Couldn't sell my ticket. No way to communicate with seller. Find some other way to get a ticket.”
“Terrible! Drove 2 hours to an event with our kids. Never received tix. Kept checking saying guaranteed seats. After an hour with customer service told us we got a refund but no tickets. We will see if the refund shows up. Says guaranteed tix with the insurance we bought. Obviously not. Will never use again”
“Extremely disappointing experience as a seller. The pricing guidance provided was highly misleading, and when issues arose, there was no meaningful follow-up or accountability. Customer support was slow, dismissive, and ineffective. After seeing many others report the same problem, it’s clear this is a systemic issue. I’ve completely lost trust in StubHub and won’t be using the platform again.”
