“Everything was smooth until it was time to pull up the tickets for game day. That part was confusing and frustrating. I had a stadium employee help. Everything else was good.”
“StubHub is a trash company. I bought tickets for a Beyonce concert on July 4th. They told me the tickets would be released to me 24 hours before the concert. I never got them. They kept telling me to wait all day for them and they would get back to me by 5. It turns out that they let the reseller sell them even though he was waiting to buy them from someone else. And that person never gave them to him. Then they offered me lower quality tickets that were cheaper and would not refund the $300 difference.
And then when we get to the venue at Northwest Stadium. The tickets do not work and we were held outside for a while before they finally decided to let is in.
What kind of company allows people to resell tickets that they dont even have. Where is the verification process.
They also would not refund or compensate me back in anyway.
Trash!”
“I've used Stubhub consistently for my Buffalo Bills tickets and they always come through. I can find reasonable deals for seats and my tickets have always come on time. They will continue to be my go-to for ticket purchasing.”
“I never received tickets to a college softball game. Stub hub says the tickets were emailed to me via ticketmaster and ncaa. I have no emails from either. Their email to me, post order, shows that the tickets would actually come from Paciolan. I have never used Paciolan nor have I received any communication from them. I have tried to talk to stub hub the day of, the day after the purchase, and recently. I ended up purchasing other tickets from seatgeek that same day. Its been a frustrating experience. A rep mentioned they would give a 25% discount and possibly more. I haven't even received the 25% discount.
Stub hubs internal dispute process is slow and not transparent. I received no updated emails about the case and had to frequently call for updates. The case took months to complete at which time I could not dispute with PayPal or my credit card company because the transaction was too old. Purposeful? I think so.”
“The venue was great and easy to find. Seating was found easily with the staff present. There is nothing better a live Allison Krause and Union Station concert. I was a little worried about bringing up my ticket on the phone, but I did fine.”
“Stubhub sold me the designated event's admission image and then made the image easy to find on my phone and easy to use when entering the event space.”
“We received our concert tickets very far in advance. However, the advanced parking tickets we purchased never arrived. I was on the line with customer service for half an hour. After we paid cash to park, the customer service agent finally agreed to issue us a new parking pass. By that time, we were already entering the concert venue. I was told that a refund would be issued, but time will tell if and when that is honored.”
