“Purchasing the tickets and having access on my phone made things extremely easy. Just note to customers: if there's no "bar code" look for a "microphone looking figure", scan that if you dont see a bar code to get inside. The workers at the gate dont know you can scan that. I was told to turn around and go to customer service. I tried scanning it and it went through thank goodness! :)”
“First time using for a concert, I was a little skeptical because of reviews I read but tickets were transfered to my Google Wallet and easy to access at entry”
“This was a seamlessly easy process to secure the tickets, electronic delivery of the tickets, and receipt of payment. The seats were exactly as expected based on the images provided by the Stubhub site. This was not my first time purchasing event tickets and it will not be my last time.”
“I paid about 1/4th of the original ticket price, ended up getting moved down, Bibi passed right by me during the performance! Plus we touched hands, I gave her a hamster plushie and she took a selfie with me. Definitely got my money's worth!”
“Great experience and enjoyed the game very much. Appreciate the timely receipt of tickets and ability to have them on my phone and share with other guests.”
“An hour before my concert I had yet to receive my ticket, called customer service they we absolutely no help. Our only options were to get a refund or accept tickets higher up in the stadium for the same price as lower level tickets. Was also told there was a wait time to speak with management. We were so pressed on time that we had to suck it up and take the replacement seats. Will never use them again.”
“Stubhub,
Since we never received our tickets, or a “link” for alternate tickets, a refund is obviously due. The fact that I spent hours on calls with Stubhub yesterday morning to ascertain whether we would get our tickets, then driving to the venue with our large group (6 people, 2 babies, and my wife who has severe dementia), and trying to find tickets at the last minute, made our experience very upsetting. At every stage, Stubhub misled me and ruined my day. I have used Stubhub 100s of times in the past without problems. Yet, this whole transaction seemed different. Twice, the seller offered me alternate tickets which were completely unacceptable. I have never seen that happen before. At that point, Stubhub should have let me know my tickets were gone, refunded my monies, and let me move on. Instead, I was left twisting in the wind to the last minute thinking that Stubhub was going to give me better seats.
I hope this message gets received and that some manager/supervisor reached out to me to discuss my situation. I am a senior citizen who tried taking my whole family and grandkids to a game that I love. Stubhub ruined my day.”
