“Bought tickets for cold play in miami, 1800.00 plus dollars and additional for packing.
Reminder that's two tickets. I purchased these almost two months in advance. Set up travel and hotels just to have the seller say he dont have tickets less than 24 hours out. Wanted to offer some lame ass seats and a 20.00 voucher. WTF. So now I have no tickets, a hotel that cant be canceled and a 65.00 parking pass which I ate the cost of. NEVER BUY TICKETS FROM THESE PEOPLE. THEY ROB YOU WITH COST AND ADDITIONAL FEES. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!”
“Do not buy from this company. They're not needed, just go straight to the source. They are not refundable, and even if they send you the wrong ones they will not refund. They sent us fast lane tickets which we never wanted and were then unable to get the tickets we did want. They did not refund. They offer for you to try and sell them on their site but then you can't get the pass code to get onto your own site after that. Regardless is not up to you to have to sell the tickets that they sell to you by mistake to begin with. PayPal did not honor and so neither will your bank. I spoke with a woman who handles tickets at a concert and she said loudly do not use StubHub. She claims they have scammed thousands of people. With the fast lane scam they pull.”
“I strongly advise against purchasing tickets from this company. My experience was a nightmare; they sold me fake tickets. When I arrived at the venue, the staff informed me that my tickets didn’t scan. To make matters worse, StubHub refused to replace them or issue a refund. I had dressed up with so much excitement, only to have my night ruined. It truly became one of the worst evenings I've ever had. Save yourself the trouble and look elsewhere!”
“Very upset I bought tickets to an event and then 24hrs later they tell me my tickets are unavailable so they are giving me new seats/tickets and there's nothing I can do about it to change it. Why weren't the original tickets I purchased available anymore, and now I'm being sold tickets for a concert in an area I would NEVER EVER sit and or purchase tickets for if that was the only option. Very disappointed it was supposed to be some type of "upgrade" on my tickets when my originals were fantastic seats and it was seat roulette and they just decided to place us wherever!!!!”
“NoSTARS stubhub is a ripoff! Lainey Wilson tickets never arrived customer service a joke. We weren’t only ones. Poor little girl got disappointed came to concert all dressed up and cried shame on you.”
“I purchased tickets from StubHub almost a year ago as a Christmas present for my two young daughters. These tickets were supposed to be for a Disney show they have been looking forward to all year. The event is tonight. It starts in two hours, and I still have no tickets.
StubHub support told me they would email me back within 20 minutes with a resolution. That was hours ago. I received nothing. Their “FanProtect Guarantee” means nothing in practice — a refund does not undo the damage of ruining an event and a gift that was planned a year in advance.
This is not a minor inconvenience. It is a complete failure to provide the product I paid for, after holding my money for nearly a year. The stress and disappointment StubHub has caused my family is unacceptable.
I will never use StubHub again, and I want others to be warned. If you are considering purchasing from them, know that you risk losing not just your money, but also the entire experience you are paying for. StubHub cannot be trusted to deliver tickets as promised.
Desired Resolution: Immediate accountability and stronger consumer protections. Families should not be treated this way.”
“Never use STUbhub. My original tickets never came thru and the alternative tickets didn’t come thru until the show had started. They wanted me to wait outside the venue and listen t music while waiting on them. They refused to refund my money. I will never spend another dime thru Stubhub. And I have spent thousands!!”
“StubHub made it very easy to buy very very expensive tickets to see Pat Monaghan and train.
The show is fabulous. It always , his a cappella. Song was amazing.
I just wish the crowd was a little more respectful”
“we got great seats for the Backstreet Boys at a very reasonable price with great service. I had not used StubHub for quite some time, but found the site to be very easy to navigate and use, even for an old guy like me.”
“Take your business elsewhere. If your event is cancelled, it is impossible to get a refund and contact this company. I’ve been fighting to get a refund for 2 months now.”
