“StubHub successfully worked out a very serious and time-sensitive problem with ticket transfer that I had. I’ll forever be grateful to the effort and time invested in this solution.”
“Tonight I tried to buy 2 tickets to an event for $9 each. After typing in my credit card info, I clicked "review purchase" only the purchase confirmed without my review and Only after this did I discover I had been charged another $9 in fees on both tickets, meaning I tried to make an $18 purchase and only found out afterwards I had been charged $37! I understand online purchases come with fees, but I was not shown these fees before the purchase and sure as Hell would not have agreed to twice the purchase cost in fees! Never again!”
“Something has gone very downhill with stub hub customer support. Used to be so helpful; now seems like a runaround with everything blamed on the computer program. My listing is not showing- they tell me it’s an algorithm thing and if I want to sell my tickets that I should call my friend to let them know. what??? Never again!!”
“Horrible experience. My daughter bought tickets 3 months before a show. We were informed tickets would be available 24 hours before the show. We traveled to another City for the show and 24 hours before we were informed tickets would be available 2 hours before the show which did not happen. Contact with customer service informed us the tickets were no longer available, the show was sold out and all they could do after 4 calls and over 30 minute wait times in between calls was give us a refund. We are out over $1600 on travel, hotel, meals, etc. That we will never get back! BUYER BEWARE!! DO NOT USE STUBHUB!!! Obviously not reliable!!”
“The Stubhub process was easy and relatively seamless with Ticketmaster, the platform through which the original tickets were purchased. I would definitely use Stubhub again.”
“Your Fees are outrageous. New Yorkers get ripped off as the exact pair of tickets for the the next nights game were selling for $78, where I paid $192 before the RIP OFF FEES!”
“The ticket purchasing experience was good, however, the AXS app does not allow for a printed paper ticket. I had to purchase an e-sim for my phone to work on an American network so I could access my tickets.”
