“Horrible. Aug 13 we bought 2 concert tickets for $280 for a concert August 20. We received an email from Stubhub giving us an order # and saying we would receive an email from the original ticket vendor by August 20. At noon on the way to the concert 3 hours away on August 20 we called the original vendor. They never received the order from Stubhub. No phone number, no email address. We called the Stubhub customer service number. The first Pakistani guy's English was unintelligible. The supervisor - "David"'s - was marginally better. An hour parsing what their thick accent meant found the only solution was for them to cancel the booking, hold for rebooking, us drive to a Walmart for a Stubhub or Apple prepaid card, buy it for $280, call back with the number, photo the card and text it. And wait. No debit or credit card nor Google Pay nor Paypal would work. Just drive somewhere and buy a card. Like it was 1980. Horrible. Who knows if we have a ticket.”
“Horrible experience. Was not able to attend a concert so resold my tickets, then Stubhub charged me $400 for not fulfilling my sale even though I transferred the tickets and they were accepted by the buyer. Called them multiple times and filed a dispute with no resolution. They continued to keep the charge in place.”
“I'm not sure how they are in business. Severe ticket delays. Outsourced support that is difficult to communicate with. The service has completely put me in a awkward position with my own clients. I will never use them again.”
“We purchased approximately $1,500 worth of tickets on StubHub and spent over a week trying to download them to my iPhone. Every single one of their automated instructions said to follow a few steps and then “add the tickets to your wallet”—none of which worked.
I’ve used mobile tickets before, including for two previous Eagles concerts in different states, and adding them to my wallet was simple. But this time, nothing worked. I’ve had issues at events where the cell signal is weak and the network times out, and I didn’t want to risk being at the Sphere for an Eagles concert and unable to access the tickets.
I emailed StubHub and never received a response. Eventually, I used their chat service, which took a while to connect with a live agent. Despite explaining my concern about relying on a link in poor signal conditions, the agent told me to save the link in Notes—again, not a solution. After 15–20 minutes of back-and-forth, the agent suddenly said the tickets were not available to add to my Wallet. If that was the case, why wasn’t that the first thing they checked?
At that point, it felt less like customer support and more like a game of “let’s waste your time.”
Honestly, it’s experiences like this that make it clear why Congress is looking into regulating companies like”
“Easy check out, the address for parking was off. Also I was not a fan of getting the parking tickets in my email the day of the event at 10:15am wish I would of gotten the email earlier but other than that it was a painless transaction.”
“Purchased tickets to Braves game and a parking pass. The seats were as requested. HOWEVER, when purchasing. Parking pass THEY selected a location without asking my preference contacted customer no service. They said sorry, I can sell the parking pass What a miserable experience
attempting to sell on their website
Bottom line, I bought a second parking pass from another reseller. No problem.
Stub Hub has got to be one of the least friendly, customer service companies out there”
“I’m a student and just lost $1,200 because of StubHub. 😡
I listed a $600 ticket for resale, and it sold on the day of the concert. The notification email went straight to my spam folder, so I had no idea. By the time I realized, it was too late to deliver, and StubHub charged me the full $600, even though I didn’t get the ticket.
On top of that, their policy says you agree to lose your right to sue or join a class-action lawsuit.
If you really need to resell tickets, use TickPick. They’re transparent and don’t have hidden policies that can ruin your month’s budget.”
