“Misleading Parking Pass Listings – Beware
I recently purchased a parking pass through StubHub expecting it to be near the event venue, as is typically implied. To my surprise, the pass was for a lot located 30 minutes away from the venue, with no clear warning or disclaimer provided during the purchase process. When I contacted customer service, they insisted this was not misleading.
I strongly disagree selling parking passes this far from the actual event location without properly disclosing the distance is absolutely misleading. StubHub is supposed to be a trusted platform, but experiences like this erode confidence. At the very least, they should clearly label these listings with distance or shuttle information to avoid misleading customers.
Until this is addressed, I’d strongly advise others to double-check the location details before purchasing anything through StubHub”
“They misrepresented the parking garage which they also up charged me $32 for. I called the customer service who refused to give me there name and id number and told me sales was final, very rude and unprofessional. Pictures show that pass was for Honda center but the actual location is a hotel garage an hour away.”
“StubHub has provided me with the most egregiously horrible customer service experience I have ever had. I have sat on the phone with customer service for over 2 hours now trying to get access to the tickets that I paid for. They keep giving me the runaround and won't cancel my transaction even though the tickets that were sent to me were invalid. I will never use StubHub again in my entire life. The pure ineptitude that I have dealt with is unbelievable.”
“I've bought tickets for Billie Eilish concert in Wien (6.6.2025). The mobile tickets were available a day before the event, I was informed on my e-mail. Everything was OK, the seats were as ordered, the tickets were legitimate.
I'm from Slovenia - important: in order to transfer the tickets, you MUST have a ticketmaster account. You cannot create one with a phone number from Slovenia. I have a friend in Austria, who helped me (I've created a ticketmaster account using his telephone number - he told me the code, when he received it).
Anyhow - the tickets from Stubhub were a bit pricey, but the show was sold out, so I've payed more and ENJOYED THE SHOW!”
“Don't even want to give them one star. They are thieves. I sold my tickets and something went wrong on their part. In order to sell them you have to put the bar code numbers in. If I put in the barcodes wrong, the sale shouldn't have gone through. I got a notice the night before the concert that the tickets I sold were fraudulent. They did not release the tickets back to me so o couldn't sell them and then told me that I owe a fine on top of it. I called. Spent over an hour on the phone was told I was going to get a refund. 10 days later I get an email stating that they are not returning my money. So here I am on the phone for 20 min so far with them telling me I won't receive a refund. Concerts are not cheap. I should be entitled to my money back, especially when this was not a mistake on my part. I usually go through ticket master. I have no idea why I didn't this time.”
“Rather disorganized. Bought Manalow tickets, overpaid as we have no choice these days. Advertised as electronic tickets then told paper, then told electronic, then told again paper, express mailed, forced to buy insurance due to zero stubhub trust. Paper tickets show up then notified to access my electronic tix. Ordinarily no big deal but at the more than 3x face value cost nervous they had zero clue. Think Im gonna switch to Vivid.”
“Excellent recommendation for parking lot to Little Caesar's Arena, Detroit. Easy to get tickets on my mobile phone. Easy to get into parking area and quick QR code scan entry with real person attendant. Prior to arrival I found it was not so easy to find QR code pass once you close out of it. You have to open it through your email again, because the app shows you have nothing.”
“Bought tickets to a hockey game: 1. Ten minutes before puck drop still no tickets. 2. Contacted them, and they said seller is no longer selling, after I had email confirming sale. 3. Tried to get another ticket per their "guarantee" but took 30 minutes, by that point period was over. 4. Requested refund. No response from first agent. Second give it to me. 5. Refund is less then I paid due to exchange rate changes. 6. No luck in a resolution either. Ruined my evening.”
