“Hidden service fees, with charges that are inflated to start with. DON'T TRUST THESE PEOPLE GO TO THE VENUE FIRST AND SEE WHAT THE TICKET FACE VALUE PRICE IS BEFORE YOU PURCHASE. SCAM SCAM SCAM EXTRA MONEY FROM YOU EVERY TIME. THEY DON'T GIVE A YOU KNOW WHAT, BUYER BEWARE”
“The entire process for purchasing the tickets and showing them for entry at the venue was so easy and convenient. I am glad to know that this ticketing system is available. My daughter and I really enjoyed how easy it was to see the show and the seats were perfect.”
“I purchased 2 tickets for the Newport Tennis Hall of Fame Quarterfinals on July 10th, 2025 South Court Chairs, Row 1, Seats 45-46. I paid $417.80. The only way that I found out the event was cancelled was by standing in the rain for 3 hours. I never received an email feom StubHub with any information. When I asked for my money back, StubHub DEMANDED THAT I HAD TO GET PROOF THE EVENT WAS CANCELLED. The event sent the following email and a PDF which was immedietly forwarded to StubHub.
Over 2 months have gone by and no one at StubHub will assist with returning my money for an event that never occured. I have spent thousands of dollars with StubHub thru the years and the way I am being treated as a customer is shameful.
From: Joseph Deaton
Date: Tue, Jul 22, 2025 at 3:02 PM
Subject: Confirmation of Thursday's Rainout
To:
Hello Tom,
I heard you’re trying to receive compensation from StubHub. Please find attached to this email a PDF Confirmation that Thursday matchplay was cancelled and was a complete rainout.
My best wishes for luck with StubHub! I’ve heard some have had luck but many haven’t. Let me know if there’s anything else I can do to help.
Thanks,
Joey Deaton
Marketing Data Specialist
International Tennis Hall of Fame
194 Bellevue Avenue, Newport, RI 02840
Office Phone: (401) 324-7139”
“I purchased tickets for Yung Blud, Fillmore, Philadelphia for 9.18.2025. The Fillmore concert was cancelled and moved to the Met, Philadelphia. I contacted StubHub and they told me because my tickets were general admission they were not transferable to the Met and that I could not get my money back!!! I'm out $192.99. I contacted Ticket Master and they said I should get an email giving me the option of a refund or to sell the tickets. How can I sell tickets for a cancelled event??? So I want my money back! I've been told so many things I'm very confused and very upset!!!”
“Stub hub was good, but 1 of the 3 seats that I purchased (the middle of the 3) was directly under a spot where the tent covering leaked & it rained pretty hard that night. So that seat was soaking wet & dripped on the head of the person sitting in it! Fortunately, the show had not sold out so we were able to find other seating. ALSO, the day of the concert, tickets were being sold at 1/2 price because the venue was not sold out (That was quite upsetting since we paid full price). Finally, the venue was strict about the size of the purse/handbag that people could carry in... mine was too big & I had to go leave it in my car...having that information ahead of time would have been helpful! (I did check the info with the venue online & there was no mention of it there either!)”
“I was very happy with my Stubhub experience! I bought my ticket and transferred it over to Ticketmaster. I scanned in at the concert and had a blast at the Ringo Starr & His All Starr Band Concert in Las Vegas ♥️💖😎❣️🥁🌟😎 I’ve used Stubhub before and always been pleased.”
“Once I finally got the tickets it was fine, but I have never had to wait so late and close to the event to get tickets. We drive almost two hours to the event and we were just getting the tickets the via a phone call, had a mess with the online chat as they said they were no longer available, then after a call we ended up with our tickets.”
