“Bought tickets July 27th for a concert on October 19th. Stub hub showed that tickets would be released at 4pm on the 19th. Day of show 3 hours before show started. Checked at 4 then again at 430. No tickets. Had to text with auto bot many times before getting a human. After 6 different times of having to text with auto bot then a human. Finally got a person to call me and finally at 710pm I was able to get different tickets than what I originally purchased. Had to go through all this while working. Extremely frustrating especially since I purchased the tickets 3 months in advance. For all my trouble I was sent a $15 coupon for another purchase. Not sure that I feel comfortable ever buying thru Stubhub ever again. I will say the person that finally called me and handled it did a great job. Other than that it was an awful experience!!!”
“Loved the show! Seats were great! My only issue was that I purchased a parking pass when I purchased the tickets. The parking pass NEVER arrived. How can I get a refund for that part of my purchase?”
“Easy process of ticket purchase. Everything went great at the game, no issues with the tickets sent to my phone. It was a very smooth transaction. GO DAWGS.......”
“The purchase process was smooth, overall I didn’t get my tickets till like 20 minutes before show. Very upset normally I like to arrive 60 minutes before it starts to avoid long lines. Wish you all would get mobile tickets to customers sooner if there tickets have to be replaced.”
“Stubhub is a terrible heartless greedy corporate monstrosity. I could not transfer one of the tickets I purchased to the Yankees playoffs to my friend so I had to eat the ticket. They would not refund me the price of the ticket amd fought my credit card when I initiated a dispute. Please, for the love of God, do not use Stubhub.”
“I had bought tickets for Mat Mathews through Stubhub and one of my tickets was scalped. I've been trying to get my money back from them since they say they are fan protected. Which is bs. They have gave me the run around for 4 days now and I'm reporting them to the BBB. I will never buy from them again. I went to look on my account this morning and why was 2 now tickets bought for an event that I did not buy. So I had to unlink my credit card that was on file. Smh do better Stubhub. I still have not received my refund. In the picture the one shows I was going to the 8pm show. Go to show downloaded it and it's for the 5pm show and they scanned it and that ticket had already been used.”
