“I purchased tickets for a concert that was canceled, and StubHub still hasn’t refunded my money after three months! Their customer service has been useless, giving me the runaround every time I call. I’ve followed all their procedures, yet they keep “investigating” without any resolution. How long does it take to process a refund for a canceled event?
I’m beyond frustrated with the lack of communication and accountability. I’ll never use StubHub again and wouldn’t recommend it to anyone. Buyers beware — they’re quick to take your money but will leave you hanging when it comes to refunds!”
“I bought tickets for Russell Peters show at Comedy Mothership in Austin. Stubhub sild me two tickeys for a total of $219 and the fave value was $75.00/ ticket
I could not get into the show as Comedy mothership does not do resale tickets
Stubhub clearly was reselling the tickets knowing that we wont be let into the show
Customer service was terrible and clearly they are scamming people”
“This is the worst thing I have ever experienced when buying a ticket. The number of times I had to register my phone number and email , not go mention download a whole another app , and still not being able to get ridiculous.”
“I wish I could give less than one star… bought Garth Brooks tickets for my moms 60th had her sister and cousin as well as mom and I fly to Vegas only to find they had a system glitch and could not get my tickets at the door. The customer service was terrible they told me they would give me a $200 voucher which they then said they would not give me… thankfully the ticket office at Cesears was AMAZING and saved the day with new tickets. We had an additional $400 out of pocket but StubHub will not make it right. I would cuatuon anyone to use this company.”
“Stubhub will rip you off. I was unable to sell my parking spot because it was not listed on their site. I called (3) times was told they were going to accelerate this issue it was never resolved. I was unable to sell, no refunds. I got screwed. Stay away from stubhub they suck.........................”
“This stubhub took $220 out of my account for a post I took down because I sold my tickets to a friend. Do NOT give them your financial information this is fraud.”
“I warn you PLEASE stay away from this company and use another vendor. I purchased a ticket for a concert that was canceled, I keep trying to get a refund but they are telling me the event has been post poned and per their policy they will not issue a refund. 2 months later I am still trying to get them to issue me a refund as the event is now showing CANCELED, i chatted with a rep that was going to escalate my situation and still have not seen any refund come through. the concert was in Aug on the 24th of Sept i get an email saying sorry the event was canceled you should receive a full refund within 10 business days. STILL WAITING wont hold my breath!! I do not want anyone to have to go through this like I did. I will NEVER use STUBHUB AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“I used the site for the first time! I ordered 2 tickets and they charged me 86$ fee!!!!! I called customer service and explained to them I can’t afford the fees, they’re way too high! And I want to cancel my order, they would not cancel the order! I felt totally taken advantage of!!!!! I was ripped off!!!!!!!!!”
“I purchased parking passes through stubhub. Trying to be proactive which I shouldn’t have. I get to the booth from them to scan my parking pass bar I spent 60 for and the bar code did not come up! I tried over and over hold up a long line of cars. I needed up paying again just to get in. I contacted stub hub with a claim for a refund and they refused to give me a refund but instead sent my parking tickets I no longer needed for the event. Disputing with my bank, never again and I’m let everyone I know to not use Stubhub. Customer services and resolution are in the gutter.”
“I bought great tickets to Metallica concert 7 days ago. Today I was told they could not provide those $902 worth of tickets because the seller could not provide them. They offered me much worse seats for the same price. The other option was a refund. I opted for refund. I found tickets very close to the ones I paid $902 for on Ticketmaster at savings of $187. Be wary of stubhub, they do not have tickets in hand and could ruin your plans!”
“I couldn’t go to an Atlanta Falcons game due to hurricane Helene and wanted to cancel my tickets. They said I could not cancel but sell them. I clicked on the sell link and it brought me to Ticketmaster. Why I don’t know 🤷♀️ They apparently did not sell so now I’m out $440! And that includes over $100 of “fees”…really? Both of those ticket sites are just awful and scams. When will the federal government stop this insanity?”
“Terrible experience. Paid for tickets months ago and found out 24 hours ahead of event they were not available. I was offered and accepted alternative tix many times in that 24 hours, but still no tix. I was told 2 hours prior to the event if the tix were still not delivered within 1 hour of the event they would fill the order with their reserve tickets...that also did not happen. Instead while I was still on the phone with them being told they were sending the tickets, fixing the issue I received an email with a refund...leaving 2 teenagers that traveled 11 hours to this even alone in an unfamiliar city with no tickets. Their slogan says they are with you all the way to your seat could not be a bigger lie. I have spent hours on the phone, on hold and emailing with them in the last 24 hours and never got my tickets.
When I hung up I went immediately to SeatGeek, paid 3 times as much as I had originally paid (and could afford) and within 8 minutes from logging in to tickets receieved. So happy ending only missing first 15 minutes or so.
Will NEVER buy or sell with StubHub again.”
“The QR coded for my tickets after I transferred them popped up immediately and even 48hrs before the event took place, when I pulled them up as I was walking to the concert doors, the tickets no longer showed up, and it said the “see has been canceled”. Called Stubhub as well and gave no help to resolve the situation and retrieve our tickets. Very upset!”
“You guys suck. First time getting tickets and not able to go, so my first time selling. Everything through StubHub said the sales were all taken care of and I didn’t need to do anything further. Come to find out you have to go to some random website and transfer the tickets to the buyers email yourself. The directions are very vague and confusing for a first time seller and if you do it incorrectly, they will NOT let you know, you’ll just be screwed out of your money. I even have photo proof that my tickets were successfully transferred but apparently not through the right people? Even though they tell you after your ticket is sold go to the company website where you originally got the tickets l, which would be STUBHUB lol Like a lot of companies, StubHub operates in a way that in the end almost always screws the consumer. Thanks StubHub! I’ll never go through you guys again, and I’ve seen several other who think you suck! Good luck sticking around in the future, I hope your whole company crashes and burns and y'all are left on the streets!”
“Do NOT use StubHub! I bought tickets for The Eras Tour last year and when we downloaded the tickets they were the incorrect date. Then we contacted customer service and they gave us the option to either keep the tickets and receive a 900$ StubHub credit or return the tickets and they would replace them with better tickets for the right date. So we decided to get the better tickets for the correct date and the options they gave us for replacement tickets was STILL the wrong date and the tickets were BEHIND THE STAGE!! So the customer service person lied to us about receiving better tickets! Then we contact them again about how we payed a fortune for those tickets and that a fully obstructed view was not acceptable and they said those were the only options. We wanted to just get back the original incorrect tickets we received with the 900$ StubHub credit. However, the customer service person said there is no way to get back our original incorrect tickets because they were returned to the seller. So the only new options are to get a full credit refund to buy new tickets or accept the horrible seats behind the stage. The refund would be great but now, a year later, tickets are much more expensive and we’d still have to spend an extra 500$ minimum for new tickets. Please do not give StubHub your business they screwed us over, wasted so much of our time, and scammed us out of our tickets. I will never use stub hub again.”
“If there were a lower rating StubHub would be the definition of it. Customer service is terrible, they screwed up tickets and are trying to charge me. Even when provided proof and after jumping through each hoop the issue is still not resolved. DO NOT USE!!!”
“I tried to sell tickets on stubhub. Someone bought them but then misundestood the seating, so they transferred them back to me AND charged me 800 dollars. I'm pretty sure they make all their money by fining people. That is urusious. I will be reporting them.”
