“I bought tickets to a Nationals baseball game about 4-5 days before the game. I checked the app for the tickets and they were there. We show up day of and the tickets aren't in my wallet. I call customer service and after 30 minutes, he sends me an email to take to the ticket counter.
At the counter, the ticket rep (who I think was a manager) says, "Oh, I know these tickets. They were bought with a stolen credit card. we told Stubhub that this morning."
I called the next morning and the agent told me that it would take 3-5 days to investigate. Off handed, I mentioned we took photos of the bad tickets and I could email them. She took me up on the offer and once I sent them, the refnd was processed right away.
It felt like by having my own proof, I forced their hand. It seems to me, like she would have had the same information. Further, StubHub should have let me know that morning that the tickets were bad so we didn't have to travel in to and out of the city.”
“I have found Stub Hub difficult to use. Bought a parking pass for an event and was able to retrieve the receipt but not able to retrieve the pass itself. Spent over an hour searching my profile and chatting with a rep. who was also not able to resolve the issue. Of course there is no refund available. Good thing I started this process 10 days before the event. Hopefully in that time they can resolve the problem. Won't use them again.”
“Parking pass is a total joke! They make you feel like the parking is close by to the venue, but it turns out it’s miles away! We never parked so we lost the money and it couldn’t be refunded! I’ll never ever buy a parking pass again! A complete racket, but I have a feeling that’s the objective!”
“Stubhub is the worst!
Horrible experience buying tickets with them. Will never buy here again.
They sell fake tickets and when you ask for a refund they only refund half of it.
Do yourself a favor. DONT BUY TICKETS HERE”
“DO NOT USE THIS TICKET VENDOR! They lie and charge you even when original seller will not fulfill the order. I am in a dispute currently and the experience has been awful to put it nicely. Charged $1400 to my credit card and I never even got to go to the event! INFURIATING”
“Absolutely Horrible Experience – Stay Away!
We had the worst experience with StubHub and will never use them again. We purchased tickets totaling $1,700 on May 1st for an event on May 4th. By May 2nd, we couldn’t access our tickets and immediately began reaching out to customer service. What followed was an infuriating, multi-day runaround with zero accountability or real help.
On May 3rd, we spent hours on the phone with multiple representatives. We were told several times that someone would call us back — no one ever did. One person told us it was an “internal issue” and that we’d be contacted by 3 PM. That didn’t happen. At 3:30, we called again, spoke with a manager, and were told the issue was still unresolved. We were told we’d hear back by 7 PM — nothing.
Called again at 7:30 PM, and suddenly the deadline changed to 7 PM Pacific Time (not what we were told before). Called again at 10 PM our time (7 PT), and now the deadline was “one hour before the event.” It was clear they were making excuses and moving the goalposts.
We spent a total of 6-7 hours on the phone, being transferred, placed on hold, and hung up on. All the while, they kept referring to a mysterious “technical department” that apparently no one could contact, despite the issue supposedly being escalated for nearly 48 hours.
Finally, on the morning of the event, we called again. Still no tickets. Only after demanding to cancel did they “magically” offer us an “upgrade.” The replacement tickets were not an upgrade at all — they were in a worse section and were selling for almost half the price of what we originally paid. StubHub refused to refund the difference or offer alternative options.
They are deceptive, unhelpful, and fail to protect buyers as they claim. Their so-called “FanProtect Guarantee” is worthless. Our weekend was ruined, and we were left feeling taken advantage of.
Do not trust StubHub — worst customer service we’ve ever encountered.”
“I bought tickets to ac/dc over a month ago. as soon as I received them I noticed that they were not together as promised. I contacted customer service who forced me to return the tickets in order to get the same or better. Here I am just days before the concert and still haven't received any replacement tickets. Called several times to no avail. Not sure if I'll be able to get a hotel room in that area at this point if I do receive the tickets. Very bad customer service, unreliable company in general. Definitely wouldn't recommend”
“Stubhub is a scam. I will NEVER use them ever again. I purchased tickets for an event last September and when I arrived the ticket agent informed me that my tickets had been scanned and hour prior to my arrival. I have contacted Stubhub several times and I still have not heard from a real person nor have I received a full refund. This is the worst place to purchase tickets. I DO NOT recommend ever purchasing tickets from them if you don't want to be humiliated.”
“I had concert tickets at a stadium venue. They also advertises parking for the venue. I went ahead and selected a parking location on Stub hub. Price seemed reasonable enough. Turned out the time allowed for parking was shorter than the length of the concert. Then it took almost an hour to get out of the parking garage. I ended up paying 60% more than the advertised price based on going over on my allotted parking time. All I did was left the concert and walked straight to my car. If stub hub is selling parking spots for their own concerts they should make sure they make the time long enough to stay until the end of the concert, walk to your car and exit the garage. Seems a little shady and dishonest to advertise one price knowing it isn’t enough time for the event. Bad form Stub Hub and I won’t be using them again.”
“Spent 700 on tickets using stub hub. The seller didn’t disclose it was an obstructed view and StubHub claims fan protection, they lied. I never went to the show and the refund promised was never received. They do not honor customers. They are worthy of no stars.”
“Complaint Title:
Misleading Ticket Sale – Wrong Artist Image Used in Event Listing
Complaint Description:
I purchased 4 tickets for a total of $213.41 for an event in Sacramento on June 15, 2025, advertised as a performance by Alok, the well-known Brazilian DJ. The ticket was sold via StubHub, and the image shown on Google (connected to the StubHub event link) was that of the DJ Alok.
However, after completing the purchase and reviewing the event details, I discovered that the show is actually by Alok Vaid-Menon, a comedian. Although the names are similar, these are two completely different artists, and using the DJ’s image in connection with the event link is false and misleading advertising.
I contacted StubHub support, who acknowledged that the transaction was processed correctly in their system but refused to cancel the order or issue a refund, only offering to help me resell the tickets.
This violates California consumer protection laws, including California Business and Professions Code §22507 and regulations regarding deceptive trade practices. I was misled into making the purchase due to incorrect promotional material.
I am requesting:
Immediate cancellation of the order
Full refund of the purchase amount
An investigation into the use of misleading artist imagery in online listings
If this issue is not resolved, I am prepared to file formal complaints with the California Department of Consumer Affairs, the Federal Trade Commission (FTC), and other appropriate consumer protection agencies.”
“I wish I could give zero stars. I haven't used this company in over 2 years. Yesterday my account got hacked for several hundred dollars. StubHub said "sucks to be you, all sales are final" I was on an airplane when the transaction was made. They clearly had a security breach but said "not our problem" I cancelled my account immediately and now have to go through the process of getting a new card. Horrible company, Horrible account security, and even worse customer service.”
“I was supposed to attend the Xscape concert in Stockbridge, Ga. The event got cancelled due to the inclement weather. I had booked a hotel room for two nights. Which was a waste of money. They are refusing to give me a refund. Because the concert was postponed.”
“No delivery of tickets and no notification until less than 2 hours before the event. I spent almost 10 times the amount in flights and hotel and while they did provide a refund (still pending), they could not provide me with a replacement ticket. Horrible experience!”
“Bought tickets for broadway show, flew up to NYC with two hotel nights booked and two hours before the show with NO tickets received, contacted Stubhub who said the ticket owner was not responding to emails. So now have lost out on cost of ticket plus my travel! DO NOT USE STUBHUB. Would give negative stars if I could!”
“When I was buying my concert tickets, they sold me a parking ticket for the venue, which was miles away with a highway overpass above the sea (Miami), walking distance according to google maps is 1 hour 45 min. They refused to change or refund.”
“Do not buy tickets from StubHub. They tell you they have tickets and cancel right before the show and then give you terrible seats for the same price. HORRIBLE customer service!!! Run”
“I purchased a Chicago White Sox ticket in March for today's May 3rd 2025 game. It was not delivered to me as promised by 10:10 am. I had to purchase a ticket from Rate Fields box office. So I just checked my email and the delivered that ticket at 2:22 pm when the game started at 1:10 pm.”
“Bought the wrong date and immediately (30 seconds later) called Stub Hub to try to change the tickets. They refused and said I can buy another set with all of the fees. Then try selling the other tickets and lose money on the fees. I asked if that was ethical and the representative had no idea what the word ethical meant. I’d stay away from this company and buy tickets elsewhere.”
“Do not purchase anything from stub hub. I purchased tickets that were not valid. Then when I tried to reach out to stub hub the wait was over 1 hour. After getting ahold of somebody they said they wouldn't refund. I suggest anyone who has been stolen from stub hub to call you CC and report it.”
