“Order 559716845
I hope you find this email with sympathy and heart felt.
I buy from stub hub all the time. This time I bought my son’s biggest 10th birthday surprise. Yes, I over paid for the tickets but the experience was to be priceless!!
However it was everything but that. We showed up at the time the gates open to find out VIB was already over. We did not receive any information that VIb had its on check in area and started 3 hours before game time.
So 4600 later we just got to watch the game where I could have just paid $300
Super disappointed in the ticket owner and how the transaction happened or actual didn’t happen
Thanks for your time
Grace Kopf”
“It’s ok to use until you have a problem. Their customer service is so bad, slow, difficult to understand and can’t address problems. They tell you they will send you an email
Avoid them”
“I bought tickets for Sessanta v2 in Tampa 6 months before the concert. 3rd row from the front (well over $1,000 for seats). I take off work get a hotel travel to Tampa just to find out the tickets are fake. They were rude about it and offer me seats in the back but now those seats that were 35-45 bucks are over $100. It's a scam do not buy from them!!!!!”
“I had a very bad experience buying on this website. I hit back to look for a better seats and the transaction went through. They charged me 800 dollars without my authorization and they don’t want to refund me. So I have to assume the cost of the errors of their website.”
“I Won My Claim !!! For those who are treated horribly like I was using Stubhub do not give up !! You must file a claim but you need to back your claim up with proof through emails. Stubhub will lie by giving emails of what they consider proof to get the banks to show favor to them, not you. In my case I didn't get my event tickets but they did send "parking tickets". They submitted parking tickets as proof they sent me tickets. Thankfully I stayed on top of this and I explained to my bank that those tickets are not event tickets. I won ! I WON! And let me tell you it was not easy. Stay focused , stay calm, and show proof for your claim people. Stubhubs reviews are absolutely horrible.”
“I paid a ton of money for front row seats and when I got my tickets they were in the middle of the theater. Seats that you could buy for a couple hundred I paid almost 1500 for. I contacted stubb hub and they assured me they would take care of it and had months and didn’t do anything. I disputed the charge and they lied so it got reversed. They are scammers. Don’t buy from this company.”
“I SOLD A TICKET AND STUB HUB NEVER PAID ME. I PROVIDED PROOF OF TRANSFER. I WAS TOLD FOR 4 MONTHS AND ABOUT 10 PHONE CALLS INTO CUSTOMER SERVICE IT WOULD BE PAID AND TODAY WAS TOLD IT WILL NOT BE PAID. THEY STOLE MY TICKET BECAUSE THE BUYER WAS GIVEN A TICKET THE DAY OF THE EVENT.”
“We had tickets to see Metallica at Lane Stadium, Virginia Tech. The ticket process was okay but the fees you can’t avoid at ridiculous. We also purchased parking passes from them. Parking opened at 1:30. We got our parking passes at 3:30. Terrible service on that and NO communication regarding the lateness of our parking passes.”
“I purchased a ticket the morning of the show. Here it is 15 minutes before the show & I still don't have a ticket. I'm currently on hold with customer service. A refund takes 8 days & they're not offering me any other ticket”
“Bought The Eagles show at The Sphere in Vegas. Traveled approximately 2000 miles to see show. Accepted my mobile tickets on line to find out at the gate someone else was in my seats. Missed first 20 minutes of show while on the phone with stub Hub trying to get resolved. Finally was offered a refund or replacements which I accepted. They offered a $2.00 compensation which I found insulting. Sent email when i returned home to VP of Operations who delegated a response which was simply "we are only a platform". The best they would do is $25 compensation. Will never use Stub Hub again. They took no accountability .”
“I bought tickets off of StubHub for a Yankee game at Yankee Stadium. The listing did not say that there was an obstructed view. However, when we arrived to the game, there was a concrete wall going in front of us so that we had to stand to see the outfield. The seller never listed this in the description of the tickets. When I contacted StubHub, they told me that since I attended the event, they couldn’t do anything for me. They would not even guarantee that they would contact the seller to make sure that the listing for future games was accurate. Terrible customer service.”
“When I purchased this parking spot, I was led to believe that it was close to the Savannah Bananas Baseball Stadium. However, it was 4 miles away. My wife is handicapped and cannot walk 4 miles. Therefore, when we realized how far it was from where we needed to be, we left. We were probably only in the parking garage about 15 minutes. Not satisfied at all with Stubhub’s parking recommendations for this event.”
“The game in Atlanta was rain delayed for three hours. It was raining and cold so we went back to the hotel. We learned the next day the game was played at 10:30 p.m and ended at 1:30. StubHub said we were not eligible for a refund since the game was played. Apparently, we were expected to sit in a cold, rainy stadium for three hours, waiting for the game to start. After spending $431 on tickets plus hotel, we saw no baseball. Not a good experience. All StubHub could say was, "we are sorry." Order No. 556605384”
“Stubhub sent me an email for advance parking for the Fontaines D.C. concert in Atlanta. The problem is when I arrived it was ridiculously far from the event, actually the GPS said twenty seven minute walk to the venue and not in a great neighborhood.
So I had to buy parking closer to the event for $35.
Why on earth would you sell parking to a garage that is a mile or so away from the event?”
“I bought tickets to a Nationals baseball game about 4-5 days before the game. I checked the app for the tickets and they were there. We show up day of and the tickets aren't in my wallet. I call customer service and after 30 minutes, he sends me an email to take to the ticket counter.
At the counter, the ticket rep (who I think was a manager) says, "Oh, I know these tickets. They were bought with a stolen credit card. we told Stubhub that this morning."
I called the next morning and the agent told me that it would take 3-5 days to investigate. Off handed, I mentioned we took photos of the bad tickets and I could email them. She took me up on the offer and once I sent them, the refnd was processed right away.
It felt like by having my own proof, I forced their hand. It seems to me, like she would have had the same information. Further, StubHub should have let me know that morning that the tickets were bad so we didn't have to travel in to and out of the city.”
