“Unreal. I listed my tickets. Somehow they got listed wrong, despite having to put barcodes in and jump through hoops to resell my tickets. Last night I received an email. I've been reported for fraud because the tickets were listed wrong. So, they are keeping the tickets and fining me!!! I have to pay for a concert i cannot attend and pay a fee for a mistake that I did not make not to mention being called a fraud and a liar. Great business.”
“I had to make at least five phone calls to eventually resolve issue. That was second time in about five months where I had to make multiple calls to receive tickets.”
“Stub hub never secured my ticket and stalled all the way up until the hour before the event the offered me mediocre seats that were worth far less than I paid. They even refused to refund me for the parking at the event I didn’t attend.”
“I am very disappointed with the service of Stubhub, I bought 4 tickets 1 month before the event and I wasn't able to get them and enter the event ,I invited my friends and We had to stay outside and look for another tickets while concert started, They failed to provide replacement tickets, so I had to buy another 4 tickets 2 times expensive and also was late for 1 hour to the event . And now they are saying they don't provide compensations , even if it's their fault .
Don't trust them, awful experience ,”
“Purchased concert event parking through StubHub at an inflated price 6 weeks prior to the concert. Receipt showed amount paid, date and address of parking garage. I checked with StubHub 2 weeks prior to the event just to make sure the parking location was the same. It was. As I was walking out the door to attend the concert, Stub Hub sent me an email with a different parking location. Too late! Already had info for the original location, where I paid extra to park. Requested a refund with documentation of StubHub’s change of location, but it was denied. So, StubHub blatantly stole my parking money. NEVER, purchase parking through StubHub!”
“I purchased 3 tickets and unbeknownst to me. The theater had standing room only. We were in a pretty good area with our backs against the wall. And behind us was a crowd of people shouting at the play, which was understandable cheering, and as they were cheering, they were spitting all over us. Shame on the theater for doing that.”
“FEES FOR TICKETS OUTRAGEOUS
Conference Second Round (Home Game 3, Series Game 5)
T-Mobile Arena, Nevada
Price per ticket
$163.66
Quantity
x 3
Subtotal
$490.98
Tax
$0.00
Total fees
$207.41
Total
$698.39”
“I purchased tickets off ticket master and StubHub got involved. I have been trying to contact you to cancel or sell or something to the tickets and nothing. Maria told me I should research as I am new to the area and didn't know it was an outdoor show. Well shame on StubHub for not standing by the buyer. Buyers remorse.”
“I purchased Tickets in January for my wife's birthday to go see Post Malone. She has always wanted to see him. The concert is May 18th. I claimed my tickets and put them in my Google wallet on January 9th. April came and I took a look at the tickets and the status on the tickets had changed to "Invalid" "Free to transfer". I logged into my Stubhub account and it said my order had been canceled. I contacted Stubhub and they had told me to get ahold of Ticketmaster. Ticketmaster the "3rd party vendor" told me to get back in touch with Stubhub as they made the sale and it is covered by their warranty. Stubhub said my claim had been put in an "elevated" status and I was covered by the warranty. Why didn't they say that in the first place? They told me an email would be sent 1 to 3 hours before the event giving me the option of selecting comparable tickets or getting a refund. Really? 1 to 3 hours before the event? All the comparable tickets will have been sold off and only the cheap seat tickets would be left. Nice way to rip people off of their hard earned money. If I dont get the email I will continue to pursue this. This customer service is terrible! How does a ticket status just change and an order get canceled. I spent $1100.00 on these tickets, 6 calls, spending about 5 hours on the phone trying to get this resolved to no avail. It's now May 17th and I just called for the 6th time getting the same explanation. I hope this review comes across one of the artists screens and someone has a concious to hold these vendors accountable. Reading through some of the other reviews on Google I'm not the only one who has went through this. It's not fair and it's not right. I bought these tickets as a gift to make my wife smile and it has been a nightmare. I will not be doing this again. It's been a month of being stressed out, wasting time on the phone, seeing my wife disappointed and wondering if I am getting ripped off.
Today is May 18th the day of the event. 3 hours before the concert they emailed me saying they had the tickets. The exact tickets I had purchased on
January 9th! I have no childcare for our kids, no arrangements for parking and no US currency. I wasn't going to get these things until I knew i was actually going to go to the concert. Stubhub gave me a few hours notice with the exact tickets I had purchased 5 months prior. Why I couldn't be given the tickets I paid for January 9th in the past month is utter stupidity. This system is flawed and broken. I contacted them April 20th th about this and instead they wait till a few hours before the concert to give me my tickets. Now I will be out the money and my wife's gift. I will never be using this service again. As a family man I have been put in a situation with no good outcome. Words cannot express my anger but I hope it serves as a warning to others.”
“Why can’t I see the seat map when I choose my expensive seats? Today I paid for seats in a good section, but right on the aisle where it was CONSTANT vendors and people coming and going. Blocking the view of home plate!! Used to be able to choose your seat from a map. I would NEVER have chosen these! Would have stayed home. When did this change, StubHub? Made for a terrible and expensive time out with my family. :(”
“Luck of the draw. First time purchasing tickets, and they never arrived. I have requested a refund, hoping it will happen. After reading other reviews, I will NEVER use StubHub again.”
“Be careful! Upon purchasing tickets to Shakira's concert, Stubhub offered us a parking ticket so we bought it. It turns out the ticket was for a parking spot in BROOKLYN while the concert is in NJ. A hour away by car. I called Stubhub, they said yes sure we will refund you, send us so and so by email. It took multiple emails and various screenshots, to tell me in the end, it is your fault the address of the parking lot was on the ticket (they literally asked me if I wanted a parking ticket when I bought my concert ticket). This is absolute fraud, and totally tricking their customers. Never again!”
“Tickets were supposed to arrive by 4pm when concert starts at 7pm. I paid $420.16 total for 2 tickets to be close to the stage in a seated section. I live far and was already at the venue when tickets did not arrive. Was given 2 worse replacement tickets valued at $69 on the lawn waaay back from original seating. I would have been happy if I was paid back the difference and given the 2 new tickets but no they basically gave me very over priced tickets and because of the inconvenience missed half the show. I don't recommend them at all. Talking to other people that purchased before from stubhub they have the same issue. I want a full refund that they don't want to give me at this point.”
“We’ve been stuck, trying to get our tickets for two hours without success. The customer service of the event could not replace them because we purchase them “via a third-party”. The tickets just wouldn’t work at the entrance.
We then had to go back and text the customer service, which indicated us that we wouldn’t get new tickets but they could issue a refund.
Afterwards, the day after they asked us to pick up new 3 days tickets but there was only 2 days left.”
“We bought tickets to a Cubs game - section 122, aisle seats, good price. The day of the event the seller could not deliver the tickets and offered us worse seats for the same price. We asked for a refund. We got a partial refund for the tickets minus the fees. A month later we're still waiting for the remaining refund. Last time we'll buy on stubhub. Clearly they are encouraging scammers. Many other ticket options”
“Purchased tickets for cubs game. Good experience. But saw an option to purchase parking once the ticket sale was complete. Clicked on buy parking expecting to see a variety of options and prices. Instead I got a message that said "you have tickets". Then I saw I purchased 1 parking ticket for $100.00 Camry lot. Called to complain about deceitful and unfair process. Rep told me they were sorry but NO REFUNDS. Said I needed to list them for resale. So now I have another task to compensate for their dishonesty. BUYER BEWARE.”
