“We bought 2 tickets for tonight's Ranger Game at MSG .
Stubhub took the $214 then sent us the tickets for another game.
Had we not checked the ticket date on the tkts sent , we would have traveled into Manhattan from Westchester, went to MSG and been denied admission.
This is not a random , isolated incitent with STUBHUB it happens often.
DO NOT FALL VICTIM TO BAIT AND SWITCH tactics they use.
AVOID STUBHUB at all costs. Truthfully, I think it is much safer buyinbg at the arena or from a ticket scalper .,”
“Ordered tickets. Sale went through. Got a hotel in town for show. Day of show still no tickets received. Went through all the channels to get the tickets. Finally called. Was told the tickets weren’t available but not to worry they guaranteed same or better tickets. Give them an hour. Called back after an hour and talked to a supervisor. On and off hold for 45 minutes to be told they had no other tickets and I’d be refunded. So paid for a hotel with no show to go to. Will never use them again. Fraud and scam.”
“But parking passes listed as VIP lot and was just a standard lot. When I called StubHub about this they just offered a voucher for future purchases. They did not say anything about banning the original lister from future listings.”
“This ticket company is running scam. Even if sell your tickets on Stubhub they will not pay you, they will make you wait for 5 to 8 business days for your payment , they will not pay you , on the top of if they will charge you. Stay away from them.”
“Sold 4 tickets and i was charged what amounted to 47% of my funds in fees. Unable to get any real explanation for that high percentage (I honestly thought it was an error) I went to the Better Business Bureau to complain. After 3 different Stub Hub responses that amounted to a "cut and paste" response from each diffetent SH employee, they terminated contact. I simply asked for a line item breakdown as to where 47% of the money had been applied. I was told nobody can tell me that and, this is important, STUB HUB CAN CHANGE THE FEE STRUCTURE FOR YOUR SALE EVEN AFTER YOU POST YOUR TICKETS. WHAT???”
“Have purchased two tickets to the orange bowl and accidentally bought on the wrong side of the stadium. Tried to get them exchanged very early but cannot.. On top of that after $750 I still don’t have the tickets that were purchased in my possession but they have the funds .. I will never deal with this company again..”
“Bad experience is an understatement.
This company should be put out of business. It is not a trustworthy company. The customer service will lie about your order. Several extra charges
added to order. You will not get the tickets paid for. You will receive a cheaper ticket instead of tickets were purchased. The company is a worthless,
lying, criminal organization.”
“My show date was changed when I bought tickets and lost my money for a show I could not make. Then, the other two I bought was cancelled two hours before the show….and they are not refunding them. Make yourself a favor and don’t use StubHub, Viagogo, or any of those sights for tickets. Pure ripoff and even when you pay for security, they still don’t help you.”
“Awful company, be very careful, they will literally take your money and provide zero, app is difficult to navigate if u have challenges with tics
Stay away”
“Absolutely horrible experience. Purchased tickets at 8am - accepted and all is fine. at 4pm they respond that tickets are not available by seller. Why did it take 8 hours???? Event time is 7:30.
no phone number to call, only chat access was 'virtual' which would only say trust our guarantee that we will refund your cost. Well, i hope so, you didn't provide the service!
Reordered 2 more tickets in different seating - what choice did we really have? Same problem again - no response, and no ticket for 2.5 hours.
This really should not be an operating business. ZERO customer service
ZERO reliability. I won't make this mistake again. My first and last purchase from Stub Hub. Infuriating the day of the event when you've spend money to travel and for accomodations, etc.”
“Sold tickets to a Taylor Swift show. I transferred tickets to the buyer months in advance but the show got canceled last min. StubHub did nothing to help get my tickets or a refund for the tickets back from the buyer. I lost $1300 and StubHub gave buyer a full refund. DO NOT SELL WITH STUBHUB!”
“Scam Do not purchase tickets from this website no refund available I have family emergency and no empathy from the this money sucking company brother is having heart surgery we cannot attend concert no refund”
“I was a seller on StubHub. Sold my season seats many times. I sold my seats for a show. The buyer first claimed they never received the tickets. Proved they did. Then claimed there was someone in the seats. When that didnt work claimed they were refused entry. All lies but StubHub never paid me for my tickets after they said they would.
DO NOT POST YOUR TICKETS ON STUBHUB.”
“I had a problem with purchasing tickets from StubHub. I purchased five and sold one. I never got paid for the one I sold. I spent hours on the phone with customer service trying to figure out the problem and get reimbursed. I just gave up. I suggest purchasing tickets from other sources. Never again!”
“NEVER TRUST STUBHUB!!!! Purchased 3 tickets off stubhub for Dallas Mavs. They charged me $100 in fees for 3 $67 tickets. Called 5 times bc 3rd ticket couldn’t be found!!! NEVER RECEIVED 3rd TICKET!!! Terrible customer service! Lost $300!!! NEVER EVER TRUST STUBHUB!!!!”
“I bought tickets to the Miami Pop Tart game in Orlando Florida and I could not get my tickets because Stubhub is a 3rd party- sort of like scouting tickets-so you purchase the tickets through them but a different company is issuing the tickets. So if you have problems-everyone can blame each other and nothing is resolved. I never received my tickets from Stubhub or Ticketmaster. I wish I had purchased them through Ticketmaster! Also, Stubhub set me up by soliciting parking which I found out was five miles away from the event. I paid $22.00 and it even stated ADA for my disabled friend . So we would have needed to Uber to the game. They did not resolve or refund my money for my two tickets that I paid $198.00. Di not buy from them!”
“Scam. Took my money 2 NFL TICKETS and parking pass. Never got what I purchased. Said tickets would be delivered the day before the game. I drove 8 hrs to get there and be let down.”
“Paid 6300 for eras tickets, said were not available, select new tickets, will get a refund. So bought new ticket then they sent the original ones and said it was a mistake. Too bad, 11,000 in tickets when just needed 2. Customer service lies to you. What a scam.”
“Bought tickets and never received them. I entered my email and left one letter out and went to fix it and send it again. Never got the tickets called StubHub and they won't refund. We'll never use them again.!!!”
