“I just got scammed today 11/07/2024
Chris tomlins concert is today so i wanted to buy a ticket for my cousin and the ticket I saw was a floor ticket for $24 and i bought them thinking that nothing could go wrong because most of his tickets were really cheap. When i got the confirmation to accept the ticket it shows as PARKING PASS . Honestly i thought i was trippin bc i had bought parking pass with my other ticket so i kept refreshing and refreshing to make sure i wasnt trippin.
At last i saw no floor ticket so i call customer service and asked for a refund and they said no because they contacted the seller of the ticket i had bought and they said they would send the right ticket right away but i no longer wanted the ticket since i had to buy another ticket for my cousin to come in and there was no one wanting the ticket and they said that they said they could only give me $5 discount
In the picture of the receipt it clearly says floor ticket and in the other pic it shows as parking pass”
“They never issued my tickets, their customer service was impossible to reach the day of the event and refused to give me my money back. I will never use them again.”
“This is the worst company I have ever dealt with. I bought tickets to go to the Gabriel Iglesias show 3 months in advance and they never sent me the tickets. One week before the show, they told me that my seats were not available. I had bought the seats near the stage and they offered me seats all the way back. I imagine they sold my seats at a higher price than I bought them for. They were really scammers.”
“Stubhub is an awful middleman that takes your money, doesn’t give you your tickets, and then leans on their ‘no refunds’ policy. Do not use, use at your own risk.”
“I purchased tickets for an event on 11/3/24. They were supposed to be sent to me electronically on 11/2/24 @ 5pm. I never received them. I made multiple calls but could never get a straight answer. I was told that Stubhub would get me new tickets but not until 1 hour before the event. I don't understand how that would be helpful. I had to scramble 4 hours before the game to buy new tickets. I finally got an email about 3 hours after the game saying my order was canceled and a refund would be sent. Terrible customer service. Will never use them again.”
“Worse experience ever buying tickets from anyone ..It cost me over $1000 for two Boston Celtics tickets from Stubhub and I never could receive the tickets. The Seller of these tickets put them in a ticketmaster account in which I had trouble getting them. I tried for over 3 weeks chatting with all the Support Teams and it was useless and I ended up losing all my money..NEVER EVER USE STUBHUB”
“Bait and switch. Wouldn't give me a full price with their $56 PER TICKET fee added on until the last screen...right before the payment confirmation. I redeemed a gift card to utilize and had I known they were going to add that big of a charge (1/2 the price of a ticket), I would never have purchased, but now I'm stuck as I can't unredeem a gift card.”
“This company seems to be a complete fraud!
I listed my ticket for a sale, I was checking constantly for a notification on my account but did not get it. They sent an email saying it is sold on the same day of the concert. I did not see it.
So they charged me double the amount of the ticket I was supposed to sell!!!
This is a complete fraud!”
“worst ever - purchased 2 tickets but got only 1. customer support refused to refund/replace and insisted that I need to return the one ticket I got when the game is going to start in an hour. Stubhub doesn't want to address the customer's pain point caused by unreliable seller and their flawed system.”
“Do NOT purchase any tickets from Stubhub. After Aerosmith canceled their concert, and I requested a refund on August 1st and as of Nov. 4th I have not received it.
I have received 7 emailed stating I would get my refund in 5-8 business days. After waiting for 2 month and calling repeatedly and being assured to wait, I was now told on Oct 10th that my refund was processed on Aug 15th and that I'd have to prove with my bank that I did not get it.
On Oct 11th I emailed the bank statements to StubHub and they claim they did receive them on the 11th and would secalted my case. it's Now Nov. 4th and no refund. I called and I get the excuse it has been escalated and they are working on it. How long does it take an accounting dept to press a button and issue a refund.
So don't buy anything from them..their supervisors only tell you exactly what the customer service agent says and they have no clout to do much.
Guess I'll wait another 2 weeks and if not it time for a lawyer to get involved. I want my $1019 back. It's almost a mafia type deal, they tell you they don't know when you'll get your money..so pretty much they hold your money until they feel like it. Wonder if someone in accounting is committing fraud because it's very strange and
Ridiculously unprofessional.”
“I've tried to use StubHub twice. The first time, the my tickets never arrived, and despite calling the company multiple times over the course of 4 months before the event, they did nothing to ensure I got my tickets. Further, by they time they said I could pick comparable tickets, there were none left.
The second time was very recently. I purchased the ticket two weeks before the event. This time, the ticket arrived but I didn't find out until I showed up at the venue (3 hours from my home) that the ticket had been cancelled due to a fraudulent payment method. NOW, Stubhub refuses to honor their Fan Protection plan and reimburse me for my ticket.
StubHub is clearly not interested in honoring their agreements or ensuring that they work with reputable ticket sellers.”
“I purchased a parking pass from Stubhub for a concert at the Dos Equis pavilion in Dallas. The night of concert I found out the pass was for a closed lot at least 1.5 miles from the venue. I was told by stubhub it was my responsibility to check location. I am not familiar with Dallas I live in Oklahoma I trusted Stubhub to at least make an attempt to see where lot was my mistake. I will Never use Stubhub again they have Zero reliability and no customer service.”
“If John Lennon and George Harrison came back to life and The Beatles had a reunion concert and the only place I could buy tickets was StubHub, I would miss the concert. Sold tickets and it took me 84 days and about 12 very frustrating hours on the phone to finally get paid. I wish I were exaggerating. In the end I found a workaround and managed to get my money, the people who work there only know a few sentences which they keep repeating. Also they don’t listen to a word you are saying. Never again.”
“I bought tickets to an event that never occurred. Worse, the facility is listed on line as permanently closed. I have continously reached out to Stubhub but never have received a response to my complaint.”
“Absolutely awful company. Never use Snubhub. I ordered a parking pass and never received the QR code. Called snubhub and they would not giving me back my $70 dollars. Awful that we didn’t get the pass and were charged. Awful company”
“AWFUL , LIARS , KEEP MONEY FOR PROFIT.. DO NOT BUY TICKETS FROM THEM... TRIES TO DEBIT MONEY FROM YOUR ACCOUNT INSTEAD OF GIVING MONEY BACK THAT YOU WERE PROMISED!!!! A DISGRACE”
“they are crooked and not legitimate sellers when they sell a ticket that they dont even know exist. the worst part of this crooked company is they take your money, put it in their bank, draw interest on YOUR money, and then refund you the purchase amount, say sorry and take the profits. DO NOT EVER GIVE THIS COMPANY ON RED CENT!!!!!”
