“Although prices were listed in Canadian dollars, credit card was billed as US prices. When Stubhub was contacted about this, they said that the event is billed on the currency of the country where it is located. I feel prices were falsely advertised. I will never use Stubhub again. Vivid’s Canadian website gives you the final price, with all fees and taxes included.”
“I purchased concert tickets through StubHub. Everytime I tried to download the tickets I got message saying they were downloaded by another email. I tried to resolve the issue all day the day before. Then I was told they had up until the start of the event to deliver tickets. Which would mean paying$80 to park and waiting outside the stadium until the started?? The tickets were never delivered and StubHub will not defend my money.”
“They charged me for $100 while we could park for $30 at the venue!!
The tickets could not be saved on phone or transferred to ticket master. Called the multiple times that couldn’t provide me with individual tickets!”
“My tickets got ripped off from StubHub and it appears to have been an inside job as there were unapproved transactions on my ap and my credit card. StubHub insisted that I transferred my tickets to someone else. And I did not. So I was left without my tickets on day of concert. And StubHub was no help in assisting with the problem. I will never purchase from StubHub again - even if it means never going to another concert. I lost almost $5000 in ticket costs.”
“We ordered tickets for the Meghan Mooroney concert in Washington DC in December 2024 and they said tickets wouldn’t be delivered to me until May 2025 5:00pm the night of the concert! Well the tickets NEVER came- stubhub operator was no help and we had NO tickets to get into concert while I was waiting in line with my two excited girls! It was SO disappointing! AND we were NOT the only ones this happened to that night via stubhub! I will NEVER use them again.”
“Subhub is an organization I would NEVER use again. The venue of the event I bought tickets for through Stubhub would not guarantee the seats. I bought additional tickets through the venue to guarantee I would see the performance. When I called and talked to Stubhub they could not guarantee the seats.”
“I purchased 2 tickets for Mets game at City Field stadium in a specific location and after I paid they change the location, when I call customer service they said maybe I make a error , but I know I didn’t and I don’t have time to sell it b/c to expensive two days before the game . Was so unfair and I will never use this platform again. Be careful and take pictures when you purchase because I didn’t.”
“Never been to the uptown theater where the event is being held. StubHub sold me a $40 parking pass twenty blocks away from the event in a terrible part of KC. They do not tell you they sub parking to a 3rd party so you cannot cancel and refund. Turns out the theater offers free parking across the street in 3 different lots. Never, ever, will I buy anything from StubHub again. Be warned.”
“StubHub allows scam artists to sell tickets on its platform and does not intervene or provide any type of customer service. I will never buy tickets from them again. Other consumers should heed the warning.”
“I bought tickets for an out of town concert a month early. I paid $530 for AC/DC in Nashville, flying in from San Diego. First off it took me nearly 3 weeks and multiple phone calls with customer service to finally get the tickets downloaded and in my possession. Finally got them. The concert was postponed a day and I could not attend because I was flying out that morning. Talked to customer service and they told me to sell them, that was the only way I could get my money back. Couldn’t sell them because I couldn’t get in my account and was locked out. So I missed the concert and lost $530. I will never use StubHub again and will encourage others not too as well. The whole experience was awful. I wish I could leave them zero stars.”
“If I could give 0 stars I would. Absolutely awful customer service. They had false advertising which led to the purchase of the wrong tickets. I tried to rectify the situation but was unable to get the help I needed. I ended up selling the tickets and followed their transfer process. They told me to use ticketmaster as the main selling site which I did. Now I cannot transfer to the buyer and I have to pay out stub hub and ticketmaster which is double the price now. Horrendous site…. STAY AWAY!!”
“Hi I bought tickets on stub hub and i was unaware that they were canceled and i tried to sell them because i cant get those days off anymore and now stub hub is charging me $600. order numbers: 556056999, 8933114790 I clicked on the ticket on stub hub and it had the option to sell and it made me believe that there was nothing wrong with the ticket Later I got a lot of emails from stub hub that i need to send it and i was confused because, shouldn't stub hub already have the tickets ?”
“I had a terrible experience with StubHub. I purchased two tickets for my teenage daughter and her friend as a birthday gift. Just minutes before they were about to leave for the concert, we found out that the tickets had been canceled. It was heartbreaking for our entire family. I would strongly advise others to avoid using this company. They clearly cannot guarantee the tickets they sell. Please think twice and consider boycotting StubHub.”
“My experience with StubHub was extremely disappointing. I purchased a ticket for an event that was advertised alongside electronic music DJs like Bob Moses and Steve Aoki, which made me believe it was an electronic music show. However, the actual event was completely different and not what was promoted. I felt completely misled.
To make matters worse, I tried to resell the ticket for the same amount I paid ($70), but StubHub automatically listed it for only $4, despite me updating the price. This made me feel like the platform was either malfunctioning or intentionally undervaluing my listing.
Overall, I lost both time and money and can no longer trust StubHub for future purchases. I do not recommend this platform.”
“They completely suck. I purchased 4 tickets 3 months in advance. After 2 months and nothing i contacted them with my concerns. They said not to worry, sometimes the Tix didn't show till close to showtime. 2 days before this sold out event i get an email... No tix. I contacted them again and they said sorry.... Can i help you with anything else.
Never ever ever again.”
“I did not receive any tickets for acdc
even though I purchased them 6 months before concert. We had 5 people from our group who flew to Tampa but did not get to go because seller backed out 2 hours before concert started. I got my money back but wanted to see concert instead. Once the tickets are bought, the seller should not be able to back out. Terrible business model.
I will never use stubhub again!”
“They are stealing my money!! I paid $1556 for Billy Joel / Stevie Nicks Tickets and they said I have to wait 78 days and "maybe" I will get them the day of the concert! This is ridiculous! They already charged my credit card and will not give me any assurance that I will have our four seats until after 1 pm the day of the show!! This is terrible!! DO NOT USE STUB HUB!!”
