“If I could give them no stars at all it would be a huge blessing . Be aware of this company . For being a first time purchaser they have no mercy . I purchased tickets for a event the seats were already high for top level seats and I was tacked on a very high service fee they say they let you know but they don’t comes on after the purchase. I tried to dispute it with my credit card company it was denied since they had already paid STUBHUB BUT I DIDNT RECEIVE CONFIRMATION OF MY TICKET being ready to print until the day before the event . I had a confirmation receipt of the tickets I did purchase. I go to try to download them . It won’t let me. By now I’m super frustrated . I call them and they proceed to tell me I have to get a case closed letter from my card company before they release my tickets . Mind you the event is a few hours away spoke to everyone and the supervisor there no one made a difference in handling my order. Finally some how I made a account with them on there website and was able to down load my tickets when I do I notice they had issued me higher level seats than what I had purchased at a high rate . I proceed to call them and they say they will issue me a 25% voucher off future tickets . Now they are saying until I send them confirmation of closed dispute , I emailed the sipervisor the letter and email I got from PayPal , PayPal also confirmed to have emailed them the same since the day of cancelling dispute. Save yourself a heart attack with this company . I was just a grandma trying to take my grandson to see his favorite player MESSI FOR HIS 17 birthday surprise and STUBHUB SURPRISED ME 😡”
“Stubhub charged my card a penalty fee of some sort after tickets were sold of $135. Won't reverse the charge and keep giving me different reasons why. Scam.”
“ABSOLUTELY HORRENDOUS EXPERIENCE WITH STUBHUB - AVOID LIKE THE PLAGUE!
I recently had the misfortune of dealing with StubHub, and let me tell you, it was nothing short of a nightmare. I purchased two tickets for the Madonna Show in Montreal scheduled for August 19, 2023, a Saturday. Little did I know that this would be the beginning of a series of disappointments and frustrations that would leave me questioning why I ever decided to use StubHub in the first place.
To add insult to injury, I went ahead and reserved a hotel in Montreal, only to end up losing my entire stay due to the rescheduling of the event. When the new date was finally posted, I promptly contacted StubHub to explain my situation, thinking that they would be understanding and empathetic. Boy, was I wrong.
The so-called "customer service" representative I spoke to had the audacity to suggest that I sell my tickets if I couldn't make it to the rescheduled event. Following their advice, I did just that, attempting to salvage something from this whole mess. Unfortunately, my tickets remained unsold, and I found myself back on the phone with StubHub.
This is where the true nightmare began. Despite the initial assurance that if my tickets didn't sell, I would be refunded the amount I paid for them, StubHub suddenly changed their tune. When I contacted them for the refund they had promised, they callously informed me that they had no intention of refunding my hard-earned money.
In a nutshell, StubHub is a deceitful and heartless company that preys on the vulnerability of its customers. They make promises they have no intention of keeping and, in the end, leave you high and dry with an empty wallet. AVOID THIS COMPANY AT ALL COSTS!
I urge anyone reading this review to steer clear of StubHub and explore alternative ticketing options that value their customers and uphold their promises. Save yourself the stress, frustration, and disappointment – StubHub is not worth your time or money.”
“I actually like and use stubhub. It has been a useful resource over the years as a sports fan to get to that big event I can't miss. My complaint is that the Stubhub fees have grown to such a large amount relative to the actual ticket cost, it has actually deterred me from making purchases. A range of 15-25% is quoted on the web, but my last 2 efforts to purchase what would have been expensive seats for some huge games put the fees at over 32%. This made to total cost prohibitive. If a ticket costs more and the percentage is fixed, stubhub gets more. If the event is high demand and market prices are high, to increase fees in that situation is simply greedy. Also, the 10 minute purchase shot clock is too short. This no longer feels like a great way for a fan to find tickets but rather a high pressure way for stubhub to maximize fees. Disappointed that my go to is no longer that...”
“Will NEVER use StubHub again. They cheated us on parking for NCAA semi finals and will not make us whole. Terrible, terrible and awful !!!! Worst treatment ever by their pitiful so-called customer service. AWFUL AND UNREPUTABLE”
“You will not get tickets on time, second time trying to use this service both times I had to refund and order from a different service because they didn’t release the tickets.”
“I should have read reviews before I purchased tickets. My fault! I didn’t know StubHub purchases tickets from direct ticket sellers like Ticketmaster. StubHub sent me a purchase confirmation and I thought I was all set since payments were all finalized. But I had to wait to get tickets from a third party and I never received real tickets. I was online with customer service all day and finally StubHub emailed me one hour before the show saying that a third party couldn’t provide tickets. My family were so excited until they found out we were not going to the show. Wow! Please do not put yourself for disappointment!”
“My experience was pretty similar to all of these other bad reviews. The only reason for 2 stars is because the customer service people were friendly and tried to help. The problem is, they have to work within this rigged system the company has put together. I purchased tickets for the Holiday Bowl. I received the email stating my tickets were ready to transfer. Every time I attempted, I would get an error page that said, "Oops, something went wrong" with a picture of a penguin next to a flag. I reached out to StubHub starting on 12/4. Each time I was asked to try different browsers, clear the cache, you know the drill...and then I would be told my case was "escalated to the appropriate team", and they would be reaching out to me. They rarely did unless I emailed or called. I was sent new links a couple of times, but each time I received the error message. At one point, customer service said I needed to contact Ticketmaster, since it was their link. Ultimately Ticketmaster said that with that error message, it means StubHub did not transfer the tickets correctly. On 12/24 I was assured that I was going to be contacted with replacement tickets. I let Christmas go by and late Tuesday I email again saying I haven't received anything...the event is within 24 hours now. I received a reply stating they were working on it and that I would get replacement tickets...they'll contact me when they know more. No contact! So I call 5 hours before kickoff. After 1 hr on hold and 1 hr with the CS rep, they said there were no tickets available for me and they are issuing a full refund. I did immediately receive an email with the refund receipt. But I think this speaks to what others in these reviews suggest: StubHub had no intention of sending me these tickets. This was a highly desirable event, so they sold my tickets at double or more. If there were any left, they would give them to me. But I'm out of luck. If I had known the tickets were coming from Ticketmaster, I would have just ordered from them. Lesson learned. At least I am local and didn't waste money on hotel, etc. I just feel let down, but well aware that I will be staying in my comfortable home. I'm grateful for that, given what others in the world are experiencing. But StubHub should not be allowed to operate this way.”
“Beware of stubhub predatory fees. They charged me $70 on top of $220 purchase. Also there is no grace period for cancelling order - not even 5 minutes. The second you pressed the Buy button you’re hosed.”
“Absolutely the best place to get your tickets. I bought 2 tickets to see Chris Issak Christmas show. As usual and fully expected the seller didn't have my tickets. They were very very far from the stage but was all that I could afford. So the seller, at first offered me worst tickets. So I called Stub hub. I explained my disappointment in a very nice way. The seller sent me front orchestra seats. 6 rows from the stage behind the pit at the Gallo Center in Modesto California. We were so close you could see every detail in Chris's sparkling suit. Every drop of sweat! It was hands down fabulous. Stubhub is the best. But if you call up with a bad attitude you're going to probably be a one star reviewer! Stubhub is fabulous and keep their guarantees. You are in charge of how they treat you. I highly recommend! Thank you Stubhub! Merry 🤶 Christmas! I had a great video to show off my perfect seats but couldn't download them for some reason!”
“Paid USD3000 for 4 NBA tickets to watch bucks v Knick on 25 Dec. Never got the tickets. Nobody responds from the customer support email. The average waiting time on the hotline is over 30 mins
A customer care executive by the name of Kait Tomlin is unprofessional, unhelpful customer care rep I have ever dealt with !
Warning - DO NOT buy from StubHub unless you want to be scammed !”
“Customer service leaves a lot to be desired. That being said, I purchased Aerosmith tickets and since all future events have been cancelled until further notice, I asked for a refund for the 4 tickets I bought. NOPE, not gonna happen! Apparently, the future events have been "postponed" so Stubhub refused to refund my money even though no future events have been scheduled and may never be due to the severity of Steven Tyler's injury. I'm not taking this "lying down" - I'm filing complaints with every applicable agency and a civil suit against them. We'll see where that gets me . . .”
“I bought some tickets they didn't have them and they told me 30 minutes before the event and I ran out of tickets I drove 9 hours to see that event don't trust StubHub”
“Horrible experiencia. Vendí 2 entradas para Inter Miami por StubHub. Pasaron 2 meses y llamó para corroborar porque nunca recibí el pago.
Sucede que al ingresar todos los datos de mi entradas a vender fui minusioso al detallar número de fila y número de asiento. Ellos dicen que había algo mal en esto (lo cual no es correcto porque aún ahora puedo corroborar cómo está detallado). Dicen que el comprador devolvió la entrada lo cual dudo imperiosamente dado que las compró minutos antes del juego y la compra fue confirmada. Nunca me llegó notificación, mail o llamado respecto a que había algún error en las entradas y fueron denegadas o devueltas, ante esto me dicen que fue un error de su sistema en no comunicármelo. Dicho esto, sostienen que perdí el dinero y debería pagar una especie de multa. Es la primera vez que vivo una estafa similar. Alguien debería regular a esta empresa, defensa al consumidor debería forzarla a cumplir con la ley. NO compre ni venda por aquí si no quiere ser estafado.”
“Stub hub is freaking trash I purchased tickets for Dallas cowboys game to take place on Dec 30th for my sons surprise 13 birthday I bought the tickets pd got confirmed then in they canceled my tickets and refunded my money I hate them ill never use them again just ruined my son bday surprise n then couldn't give me a reason why it was cancelled”
“wow.....it seems stub hub is consistent with its complaints!!!!!!The service you get just plain sucks!after they acknowledged there was a GLITCH in THEIR system they still refused to credit my account for the billy joel tickets.it seems that stub hub is manipulating free enterprise so they can capitalize for themselves!just read the other reviews,the tone sounds very similar”
“StubHub ripped me off. I bought football season tickets. When I purchased them, I already anticipated selling most tickets and only attending a couple games. So the games I knew I wouldn’t attend, I sold on StubHub. Everything went smooth for the first few games. I transferred the tickets to the buyers and I got my payment the following week how I was supposed to. Then for one game I sold tickets for that would have made most of my money back, the buyer never received or accepted my transfer. I transferred these exactly the same way I did the previous tickets with no issue. So if it was the buyer’s fault or StubHub’s faulty system, I am not sure. But either way, I got a complaint notification email an hour before the event took place. So I did not see it until after the event. After sending proof I transferred the tickets several weeks prior to the event, StubHub did not accept my proof. Then, instead of coming out even by not receiving my payment, StubHub charged me for the cost of the tickets when I never received any payment to begin with. So instead of making money by what I charged for the tickets and doing everything the way I was supposed to, I lost the amount of the charge myself. So my loss was 2x the amount I should have actually made on the sell. I called them to explain the situation, and they weren’t much help. Finally, after clearly stating my unhappiness in a demanding way, I got a request sent to receive a reimbursement. So I did get reimbursed on my unfair charge, but was never given my payment for the sell. So I got a few hundred dollars ripped off. Customer service is awful. They don’t work with you at all. I’ll never use Stub Hub again. Save your money and use a more professional ticket platform. It’s fraud.”
“NEVER AGAIN!!
Traveled to Pittsburgh for a Steelers home game with tickets purchased two months prior.
Travel. Hotel. Took 3 days of trying to produce tickets and couldn’t!
Reimbursement for tickets but nothing for travel and hotel.
NEVER!
AGAIN!”
“They sell tickets for events. When events are postponed then they want you to sell the tickets. I purchased 1245.00 for tickets to peace out tour in Cincinnati Ohio for 01-04-2024. I can't attend another date. And also they don't even have another date. It's 12 -08-2023. I will never buy another thing from this company. I recommend that you don't either. I don't see how it is legal to even do what they are doing to people. Very stressful to deal with this company except for when they take your money.”
