“Easy execution of order.
The tickets were advertised as being in the “on deck circle” when in reality they were at the opposite end of the visitors dugout, in the first row with a fairly limited perspective. Many of the other seats in that first row were empty, so I felt like I overpaid for the seats that I got.”
“I’d give them zero stars if I could. Like other people have said their customer service is absolutely horrible. Been on the phone multiple times for hours trying to find out where my credit went to when a concert we were to attend 5 years ago was cancelled. Stubhub said they can see our credit on their end but we can’t access it. They keep saying they’re sending it to upper management and they will get back to us and we ask why we can’t talk to upper management ourselves and they say it’s under review and they will get back to us. Not once in 3 months have they emailed or called us. We just get the run around every time we call. I will just mention that you’re taking a risk of losing your money if you use them so don’t !!”
“Tickets for the game was fast and easy. I opted to pay for parking as well at the cost of $129.00. The emailed me an address on bolyston street, then when I went to download tickets it changed to commwelth. When we got to commwelth, parking was $35.00 . What's going on?”
“Stay away! They never delivered my tickets then told me I had to drive 1.5 hours to the event in the hopes that the ticket would arrive to be able to get a refund. SCAM”
“It was easy to locate ticket on app and scan easily. I appreciated recieving a text that my ticket was ready days in advance and was given notice about when the actual ticket would be available.”
“I purchased 2 tickets to a baseball game and all went well. I received several communications regarding the event and my tickets and had no issues throughout the process.”
“The process to order and receive my tickets was great but the day before my event I received a call from someone claiming to be StubHub. They said they sent me the wrong tickets and will email me. I did not give them any of my personal information but they emailed me a form stating I am unhappy with my tickets and will refund my tickets. They wanted the tickets back. That of course was not how our original phone conversation went. I looked up the number and it seemed to be coming from Viagogo (877-263-2410). Her name was Elaine. Weird, I ignored this but found it alarming. Either way, my tickets were fine and I had a great time at the concert.”
“Absolutely terrible customer service.
I was promised a refund two months ago and despite 27 phone calls and over 40 hours on hold, I’m still being told it’s “with management” and “being processed.”
We’ve spent a lot of money with this company over the years, and I’ve never experienced customer service this poor. There’s zero accountability, and no follow-through.
Frankly, it’s embarrassing on their part. Customers deserve better than this.”
“Horrible! They kept telling me my tickets were on the way, but then it was an hour before the show and I called a number to find out seller didn’t follow through. Why did I have to be the one to initiate that? Now I have been waiting a month for my refund and they keep saying it takes time. Never ever again will I use stubhub”
