“Stubhub is a shady business! Customer service was horrible and at the end of the day I never got into the Dave Matthews concert.
One of my tickets worked the other was invalid. Spoke to 2 customer service reps, the first the call went down and never got a call back. The second escalated my call 3 times and never received a ticket!
At the end of the day received a coupon, but never my service fees or taxes! There was no “100% guarantee” anything and never got into the concert!
Wonder if Stub Hub will be accountable!”
“Stubhub’s payment processing and communication is horrible. I sold tickets and am still owed almost $2000 and I can not access the Payment section of my account to get updated payment information. Worrying the heck of me right now.”
“I purchased tickets to the Pacers Knicks game. I drove 4 hours to attend the game. Paid to park, reserved a hotel room and rented a car…all to find out the scumbag sold the tickets twice! There should be a way for the tickets to have to go through a 2 step process if a person has paid for the tickets and the seller hasn’t released them immediately. I hate scammers and will protect myself in the future and not purchase from
Stubhub.”
“I would give them a zero if possible. They are rip off artists! Hands down the most useless customer service. They lie and do not live up to their guarantees. They are extremely rude. Save yourself the time bc if it were up to these people they would let your event come and go and you would still be waiting for your tickets. They are a complete and total fraud!”
“They are thieves. They ripped me off for about $500 for tickets they sold and never sent me the money. I would not recommend anybody doing business with these unethical people”
“Ordered ticks to see hozier in April, couldn’t go due to my father’s passing. Was told I’d get a refund. Still two months laughter and it’s in review.
Trash company. I’ve called every single day since trying to get my refund and everyone is either highly rude or doesn’t speak English.”
“The worst customer service…would give it 0 stars if could! Don’t trust them! When I asked for a refund, more than 3 months before Rolling Stones concert after my son’s HS announced his graduation for the same day - they refused to refund my money! Even though I had NOT claimed the tickets yet. I was forced to resell them at a deep discount! They’ve lost my business.”
“I ordered tickets in October of 2023! On the date (one day before the event) I still HAD NOT received the tickets. The event was in June of 2024! I have been informed by 3 different people that my tickets would be available for print today at 4pm, 7pm, and 10 pm. It is now almost 8 pm the day before the event!!!! We’ve called 6-8 times today. At no time were we able to get our tickets!!! We’re hoping at 10:00 tonight we will be successful!
I will NEVER do business with this company again!!!!!!!”
“I have had the absolute most ridiculous, awful experience using Stub Hub. I would stay as far away as possible and would not put any trust in them WHATSOEVER. I am now out $600 for an event that I am not even attending. They do not care about their customers in any way, shape or form. Steer clear! Absolutely ridiculous.”
“Do not use this company they are thieves and will take your money for no legitimate reason. I had to have my bank dispute a fraudulent charge beware of this company they are very unethical.”
“will NEVER ever use them again… bought two concert tickets a few days before the concert. each day i would get an email stating that the seller cancelled the tickets but stub hub was reaching out to get new ones.. on the day of the concert at 550pm, i received a email saying the seller canceled my tickets but stub hub would ensure my tickets arrived on time (concert started at 730). placed a phone call at 6 pm sat on hold for over 40 min only to be disconnected and therefore never got tickets because once you’re a few miles out from where my venue is, there’s no service. reached out to stubhub who said there was really nothing they could do since i reached out after the concert, even though i explained the entire timeline as stated above. spoke with them through chat and this unprofessional “ricardo” literally stated that our convo was going in circles and therefore he was disconnecting our chat. absolutely rude and unprofessional and i never got any money back. i don’t recommend them whatsoever and their “100% guarantee” is a huge scam”
“We spent almost $1000 on two tickets for an event 7 months in advance. Upon learning that the event DID NOT GUARANTEE US SEATS despite paying almost $500 per ticket, we decided to sell out tickets.
We also learned that the tickets, paid for 7 months in advance, may not arrive by Sept 19th, at which point we would be at the event, out of state, and not able to receive them. Horrible arrangement.
I spent 2 hours on the phone tonight trying to find a person who spoke clear English and who understood the policies of releasing a ticket for sale. Finally, at almost midnight, I asked for a supervisor and was told, "I don't think one will be available to pick up your call". When I asked, several times, if he meant there were no supervisors on duty, he said no, there were supervisors but "they are busy". I said I'd wait. He said I shouldn't bc they would remain busy. Repeatedly I asked if there were any supervisors even on duty, as they are a 24-hour number, and he finally admitted after 15 minutes of going round and round that NO, there aren't any supervisors on duty for the next 12 hours. The people I spoke to were unhelpful and gave conflicting information. Everyone refused to back up what they were saying with a written email.
They made $350 selling me the tickets in the first place and now stand to make 15% of the value if the tickets sell. The person who buys them will also pay 10% of the sale to them.
Stubhub sucks. Zero stars. Never againl”
“We bought two tickets to Cha Eun Woo concert for $865 plus $365 service fee for two tickets in Mexico city on 6/5. The tickets were supposed to arrived on 5/28, but it did not showed up. We have to call Stubhub several times before they contact the seller and send us the tickets. What is worse is that we told them we are flying out on 6/4 to Mexico City and that we need the tickets before we go. They told us that we need to chase after FedEx since the tickets are with FedEx. After several calls with FedEx and we have to chase after FedEx deliver truck to get the tickets before we fly out. On the day of the concert we found out that the paper tickets are no good. Lucky we found someone from the US that have the same issue that speak Spanish, and they were able to call Stubhub and get us the digital tickets after one hour of calling them. This is ridiculous that Stubhub charges almost half the price of our tickets, but did not deliver us the tickets as promised. We have to do our own chasing and lucky that we found good samaritan to help us get the correct tickets to go to the concert. Never again, we would buy anything from Stubhub. They are unreliable and charge so much with no accountability. Of course they told us that if the tickets do not get to us on time, they will refund us. We told them that we want the tickets and not the refund since we already paid for our flight and hotel to see the concert in Mexico City. I am attaching some of the chat history.”
“This company is a scam. You are better off with ticket master
You will get no benefit off this company. The tickets are priced the same it serves absolutely no purpose whatsoever and they will rob you if you try to sell tickets with them. Avoid.”
“Would highly recommend nobody to order tickets of StubHub purchase five tickets for the 7th of June for Morgan Wallen give me three of those tickets for the 6th of June and the other two for the 7 of June and they said they were not refund me they are not very helpful on the phone so I will request a refund from my bank they have refunded me do not buy your tickets from here just paid a little bit extra at Ticketmaster”
“If I could give zero stars I would. They provided the seller the wrong email address to send the tickets to. Then send the tickets could not be sent to my email address bc they were already sent to am email address (which did not exist). They said there was absolutely nothing they could do after spending hours on the phone with them. Traveled internationally, spent $400 on tickets I didn't get, and missed the event. Absolutely TERRIBLE EXPERIENCE.”
