“Bought Paul Simon ticket, easy, fast, ticket displayed easily for scanning at Seattle venue. Service fee was not exhorbitant, which I was not expecting, as show was TcktMa$tr affiliated (I think).”
“This the first and the last time I purchase any kind of tickets. The company added almost $100 on tax and fees, and the fees were $80. My total for my tickets was $98 + tax and fees $80. I called to cancel but no luck according to their policy. And now I have to work for them to resell there tickets (I never heard that one before) and might not selll and I will not recoup all my money. Please do not use this stubhub company. I am very frustrated and unhappy how they treat customers. Where are the law in these kind of situations.”
“I accepted a ticket 1 hr before the event. I was unable to get it to download and get access. Despite calling, trying on line for an hour I had to purchase another ticket at the box office. Customer service would not refund my money.”
“Absolutely horrible company, exorbitant fees when buying please avoid this scam at all costs, go directly to venue website to buy tickets, also their so called insurance is worthless, a very expensive mistake I will never make again”
“The tickets I initially purchased were somehow not available, but after some initial frustration with the chatbot, phone based customer service at Stubhub (as well as email support) was actually quite good. I received equivalent tickets as stated in their guarantee”
“Horrible customer service, very unclear about their policies and get lie about what your view will look like. We were mislead into buying completely obstructed view seating for 400$ and because we didn’t somehow know that before the event started they are refusing to issue us a refund. If I could leave less the 1 star I would”
