“We ended up with great seats to Hamilton in NY, but didn’t text them until an hour before the show. They were better seats than I originally purchased. We loved the show. That being said it took a lot of finessing and working with customer service to get our tickets. We were on the phone while out to dinner trying to get the tickets. It was too stressful and almost ruined our evening. Even though we got the upgraded tickets I won’t use stubhub again. The woman in customer service was amazing, but having to wait until an hour before the show to get tickets I purchased the month before is not acceptable.”
“horrible horrible horrible
i bought tickets to wicked and the tickets day of the event still no tickets then when you call customer service all they do is say you can have a refund or try for other tickets for a sold out event really never use stub hub it's a scam”
“Order some tickets for the eagles at the sphere and 5 hours before they said they canceled tickets bunch of b******* they should get fined they suck don't ever use them again they'll let you down”
“Sold me a ticket and wouldn’t stand behind it when I couldn’t find it. Keep sending me Ticketmaster and insisting it through them. Couldn’t resolve the issue over the phone either. I’m out 232.00 dollars and they done nothing….. don’t use them, buy direct from venue!!!!!!!!”
“I purchased tickets for Texas in May and received tickets for Germany the next day. Was told since I didn't contact them in time they could not give me replacement tickets even though when I tried to access app I got a something went wrong notification”
“Easy to find good “reasonable” tickets. What was different from past experiences, I had no problem accessing my tickets when I arrived at venue (Yankee Stadium). And...oh yeah, Yankees won that game!”
“The agent who helped me transfer my ticket sold was so amazing! She was so polite, patient, professional, and helpful. She was able to meet my needs.”
“Stubhub provided tickets on time. Tickets arrived several weeks prior to the show. This was my second time using StubHub and I'm pleased with the outcome both times. I will be returning.”
