“Fck them for real.
They sold my 200$ tickets for 2$
And then proceeded to tell me if I canceled it they would charge me $200 as that's how much the tickets were. How tf u gonna tell me they're 2$ but charge me my original price. Burn this company to the ground.”
“May 2023 I ordered and purchased 4 tickets to Niall, went to accept and upload them 5 days prior to the show, only to get a message the tickets were accepted by another email address. Now imagine the 2 not only die hard fans like everyone else but 2 teens that both have a genetically inherited disability passed by birth mom(we adopted them both) Now a normal so called child you can explain what happened and they get that although the show said sold out there were still tickets and they would be replaced not these 2 their worlds ended all they could process was it was sold out as they had heard prior and me making the call to stub hub and that we didn't have tickets and they had told all their friends they were seeing him and now they look like liars. OMG it was a nightmare! I was offered 4 non comparable tickets by a belligerent associate, who was demanding I hit the accept button on the replacements and that would allow him to assign different tickets, with that I said absolutely not and then argued for 10mins as he refused to put me through to a supervisor, thankfully I finally spoke to an amazing associate ANDREW! So helpful and understanding he understood my frustration and upset he did ask his supervisor for some compensation for everything that had taken place including the inappropriate associate and because I was being given a full refund they wouldn't do anything. Now sure their guarantee says equivalent or comparable seats or a full refund, now that's great except tickets offered were worse or I could have a full refund again screwed either way as it could have issues again with replacements so you take the refund which is 3-5 business days to process so now I have to purchase 4 more which is another over $400 on my visa. And zero compensation! Do better #stubhub the only thing positive was ANDREW! Too bad there wasn't a way to rate the associate more need to learn from him, I do intend to call an lodge a complaint against the belligerent associate! It would also be helpful if you saw some acknowledgement in responses on here from stub hub!!”
“If I could give 0 stars I would. Absolutely terrible, sold tickets and didn't receive payment for over 2 weeks after the concert date, spoke with multiple individuals via the "chat with us", and they were ALL less then helpful. Absolutely no reason to not be paid for tickets sold 2 weeks after an event!! Will never be selling tickets on this platform again!”
“Terrible experience. Purchased over $500 in tickets. They accepted payment via Afterpay, took the first payment. Then Stubhub cancelled my order. Payment through Afterpay still cleared my account. And the remaining 4 are supposed to come out. Afterpay and Stubhub both deny fault. I had to report it all as fraud. I even called both companies multiple times. What a joke.”
“Difficult to use website, confusing terms. I had to call customer service 2x to get help. I resold a parking pass after reading about how the barcodes don't work for parking and I am having to follow up in 2-3 days about a barcode that does not appear on the parking pass I just resold.”
“I had the absolute worst experience with this ticket seller. They completely scammed me by not delivering my general admission tickets for the John Summit concert an hour before it started. I was left stranded and incredibly disappointed. This seller is completely unreliable and untrustworthy. Avoid at all costs if you don't want your plans ruined!”
“They sold me a ticket, did not allow me to enlist for 4 days asked me not to down load the ticket , 2 days before the match in Barbados asked to down load . Then suddenly my tickets went inactivated . The site showed no tickets available in our area. Their customer service is the worst. Don’t believe them if they say your ticket is guaranteed. I thought I was working with their customer service, I was deceived. Don’t ever buy from them”
“Sender sent the ticket, we never got it and tried to contact Stubhub. Was on hold for over an hour and never got an answer and so now we have to go through the refund process. The sender tried everything he could to help us too and stubhub never answered, worst customer service and ticket site ever. Never use Stubhub 👎”
“*Terrible, incompetent service....
*Rude customer service
*Paid 300. (42.00 service fee)
*Tickets not delivered
*Terrible website experience
*Awful Company
*DO NOT USE THIS SERVICE, EVER...”
“HORRIBLE CUSTOMER SERVICE!! Edwin was who I was speaking with. Basically I purchased tickets and incorrectly misspelled the email address to transfer tickets. I’ve been dealing with these tickets for 3 weeks and have been told the tickets with transfer within days. I have not received them. Upon calling back to get them again they tell me same thing . I asked to speak to supervisor and Edwin refused to transfer me and then hung up on me. I asked because I could not understand what he was saying due to his accent”
“HORRIBLE CUSTOMER SERVICE!! Edwin was who I was speaking with. Basically I purchased tickets and incorrectly misspelled the email address to transfer tickets. I’ve been dealing with these tickets for 3 weeks and have been told the tickets with transfer within days. I have not received them. Upon calling back to get them again they tell me same thing . I asked to speak to supervisor and Edwin refused to transfer me and then hung up on me. I asked because I could not understand what he was saying due to his accent”
“I had such a bad experience last night with ticket purchased through Stubhub for Lady Gaga Jazz & Piano show at Park MGM in Las Vegas. Multiple calls on day of show when ticket was still not released. When ticket was finally received went to show and it couldn’t be scanned. The ticket wasn’t valid and I had such a nasty customer service experience. I was on the phone for over one hour before they sent me alternative ticket. They made me put box office staff on the phone and wanted proof that ticket wasn’t valid. Never Again will I use Stubhub totally unreliable.”
“Getting mixed up with these dirtbags was one of the worst decisions Ive made in my life. Theystole $239 from my bank account and then tried to lie and say I wasnt allowed to cancel selling my tickets which I bought for only $100 from Ticketmaster. I cancelled a few months before the concert.”
“Horrible! Scammed me out of over $1,400 for Indiana Fever tickets. Never did receive the tickets and Stubhub would not refund me. I will never purchase tickets from them again! Customer is horrible as well!”
“My wife and I planned a trip from Seattle to Spain primarily to go to the Formula One Spanish Grandprix in Barcelona. We decided to travel to Madrid, Segovia and end our vacation in Barcelona. We arrived in Spain on 5th June 2024 then out of the blue received an email from StubHub on June 13th 2024 saying our tickets had been successfully transferred to someone else. We purchased our tickets for F1 in October of 2023, printed them out to take with us. So here we were trying to sort out this mess seven days before the event, thousands of dollars spent to get to Spain and no tickets. Customer service was useless, after escalating the issue to their resolution department, no one got back to us. Numerous calls to customer service and got advised to cancel our transaction for the original purchase with our bank. We paid Stubhub $2,000. They wouldn't reverse the transfer of our tickets. We ended up having to purchase the only ticket left for one day $3000. I have a feeling that stubhub sold our original tickets to someone else at a higher price and suggested that our stubhub account had been hacked. We have started legal proceedings after notifying the Attorney General of questionable business practices by Stubhub. It's not just the money, it's also the emotional distress that caused us while in a foreign country.”
“I purchased a parking lot ticket through Stub Hub for a San Diego Padres Game, however the parking lot was unavailable on game day due to construction and I had to park in another parking lot for additional money. When I contacted Stub Hub to request a refund, they refused to refund my money. This is unacceptable! I will never use Stub Hub again.”
“Bought tickets for soccer June 15 in Berlin got emails from Stubhub with confirmation got email from UEFA with confirmation paid airline tickets to Berlin booked hotel for 2 weeks in Berlin spent money 2 weeks in Berlin!!! Never received tickets!!! Went to Olympiastadion and talked to UEFA people they didn't have any info on me buying tickets!!! Went from Tampa all the way to Berlin to watch game and never received tickets!!! Got money back from stubhub but NO MONEY CAN PAY SAD FACE OF MY SON AND ME CRYING ALL DAY ON SATURDAY!!!”
“First time using them and a complete disaster. Tried to accept and store on my phone but did not work, now I have no access to them. No links work. Support tells me it will be 3-5 days to re-issue them. What? Will never use them again.”
