“Purchased 4 tickets to see the Backstreet Boys in Vegas. Spent 4k on flights and hotel, 2k for the tickets, and on the day of the event, upon attempting to retrieve my tickets, I received notification that my tickets were retrieved by someone else. Spent the entire day on the phone with Stubhub's customer support and was met unprofessionalism and lies. They informed me that emailed the seller and their email bounced. They strung me along, directing me to call back several times throughout the day and promised me a link to obtain comparable tickets, but they never did. Several calls took over an hour just to reach an agent. I asked for a refund several times and never received the link for it. I had to contact my credit card company to dispute the charge. Stubhub is corrupt. Their agents are rude and unprofessional, often terminating my call when I expressed concern and frustration. Their call center is based in India and there is an immense language barrier. Do not ever purchase tickets from this company.”
“There are so many ticket sites and I’ve never had a problem with StubHub. The process of getting the tickets was easy and I was able to add them right away to my apple wallet. I will definitely use StubHub again.”
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We bought ticklers to a concert at a good price. We had to travel for hours to get the where the concert was going to take place. The tickets were not yet in my control. Thankfully the tickets arrived the day of the concert. Not going to lie I thought it was going to be a scam. I don’t know why they just don’t send you the tickets instantly after you buy them. I was so nervous I was looking to buy another pair of tickets. They should change that!!!”
“I got the tickets at a good price and had no issues accessing the concert. I was concerned about potential issues as I have heard many stories but I was fortunate!”
“I have spent days attempting to sell tickets to a baseball game that I cannot attend. Due to Stubhub issues on their website platform my tickets have been unable to sell. Communication with customer service has not helped. Despite them admitting this technical issue and admitting their inability to correct it, their companies recommendation is that I should attempt to List my tickets For Sale on a different competitors site, like MLB. So you are unable to provide a service that you say you can, and your answer to help me solve my problem due yo your glitch is to go to your competitor and use their service? You failed. I won't buy tickets from your company again.”
“Resell process was a disaster. Really bad software, crashed several times, and has a convoluted process flow. Definitely do NOT use StubHub if other vendors are available. Stubhub WAS able to charge me twice for 1 ticket. Now I'm waiting 15 days for maybe someone (bot) to reply. Scam company.”
“Resell process was a disaster. Really bad software, crashed several times, and has a convoluted process flow. Definitely do NOT use StubHub if other vendors are available. Stubhub WAS able to charge me twice for 1 ticket. Now I'm waiting 15 days for maybe someone (bot) to reply. Scam company.”
“Well I never received tickets in email provided, it was for the Backstreet Boys show on 08/10/2025 at the Sphere, I called you guys and person on phone did make it right when she resent tickets using a different email, to my original email on file. And I was able to download logging into my Ticketmaster acct As They were sent It was for Order #620323324”
“Stubborn sent me a email for a concert i was attending. It was to add parking. I haven't been to a concert in years. With fees it was $80 after all was said and done. We got there and the venue was only charging $20. Yes I'm an idiot. But just posting so no one else has this happen.”
“Do not buy your tickets through Stubhub!!! I was sold tickets and given the same seats as some family members and they absolutely refused to refund my money and let me buy different seats. All together we paid for 5 tickets though two different purchases and were given 3 seats because some of them overlapped. I was told over and over again that they do not do refunds and all sales are final even when the mistake is theirs. Dishonest company and horrible customer service!! Buy your tickets somewhere else!!!”
