“Horrible customer service and unwilling to attempt to offer any sort of support for first time customer who made a mistake while using the site. When calling to attempt to resolve the situation employees on the phone were extremely rude and insincere!!”
“Allowed me to shop multiple dates and different seat choices over several days before settling in the best selection for us. Great follow through on ticket delivery and steps to add to wallet. Very pleased!”
“DO NOT TRUST STUBHUB ... I bought tickets for the Mets game on 6/11/25 through Stubhub, received an order number, retrieved my e-tickets, and saved the tickets to my iPhone's wallet. The 2 tickets had the bar codes and everything looked great . . . until shortly before the game the bar codes disappeared from the tickets. The tickets were no longer valid and we were denied entry into the game. Apparently, the seller was able to take back the tickets, presumably to sell them to someone else to collect twice, or to receive a higher price. I called Stubhub customer service and although they promised to give me "alternative" tickets, after about 30 minutes and missing 3 innings of the game, I was told that could not be done and I would be refunded the price of the tickets. I was able to gain entry into the stadium but had to buy inferior seats from the ticket counter and missed about a third of the game. If this were a sold out event, I would have missed the entire game. I will never trust Stubhub again and will use other ticket vendors for now on.”
“I bought a ticket for a garage spot since I do not know the area and wanted to make sure that I would be close to the theater. When I got there it was not a garage, but a grosery store parking lot. It was a fragulent charge and Stub Hub blamed me for not doing more to check out where the spot was before I bought ticket. I feel this is not good customer service and will not use this service again.”
“My seats got cancelled on Thursday before the show on Saturday. I was in a panic because we are 5 hours from Houston. We were leaving from work on Friday because it is an hour closer. Without tickets i was not going to make the drive. I spoke to 4 reps at stub hub before the last one on Friday. I wish I could remember her name. I told her the problem and in about 2 hours we had our tickets. They were even better than the original tickets. The show was great. Thanks for fixing the problem. The only reason for 4 rather than 5 is that it took 4 reps to get to the bottom of the problem. Rock on.”
“While the site is fine for transactions... do not trust their customer service department!!
My daughter sold a ticket to Taylor Swift on StubHub last November by accident. She was beyond devasted as she only meant to post one ticket but she accidently posted two. The site actually allowed her to post the same seat twice!! She called immediately and they said they had to honor the process/contract... which is totally fine and acceptable. She was out over $2000 and is a university student and it was her fault. Hard lesson learned but I understand their contract language. What is not fine is what followed... a manager guaranteed as a special exception a 40% credit (for future concerts) as she had never used the site before.
Here is the problem... it has now been 7 months with over 5 calls (usually 30 to 45 minutes) to different supervisors to re-explain the situation who all escalated the issue, read the notes in the file and promised since a manager guaranteed the approval it would happen and I just had to be patient and wait as these things take time.
Today a customer service rep told me that I had been misled and that it was declined. I can completely understand why the rules are in place, however, once an exception is made from a "manager" representing your company, you would think they would honor that.”
“I had some trouble with the site but overall all went well and I
was very pleased with the service. the parking ticket linking into my balpark app was a great surprise.”
“Nothing was easy with the purchase. Took me a long time to download the tickets to my Wallet, and the tickets were not acceptable at the kiosk. We then had to wait in line at Will Call. They said we should have received an email from Ticket Master, which we had not. After a few very tense minutes, the theater employee wrote a note to allow us into the venue and get to our seats.
Never again!
I learned my lesson. Do not Google for a concert. StubHub pays Google to place them at the top of the list... who knew? Go to the venue website to see who is selling the tickets.”
