“This was my first time using this site to get concert tickets for teen daughter. I was worried about using something new but it worked out very well. Tickets were in my email the next day and just had to get them into my Ticketmaster account. I will use this site as a search tool to compare ticket prices in the future.”
“Electronic purchase was (sigh) yet another login account followed by a lot of "click here", "click there" with too many follow on emails. And then many more clicks to "transfer" to the venue ticket provider. Day of the event there were so many emails to sort through, had trouble finding the one with the scan code. For all that, using the scan code at the venue was very smooth.”
“Scammers... I bought a ticket which was postponed. I could not attend the event and when I tried to resell, they said, it's a hospitality ticket so you cannot resell. They refused to refund me either claiming that hospitality tickets are treated differently and cannot be refunded which is not mentioned in their FanProtect policy.”
“I had no problems purchasing Jimmy O'Yang tickets a week before the show. I wish I found out about Stubhub earlier. I got emails tracking the ticket closely. I got it 3 days before the show & all was smooth.”
“Absolutely a complete waste of time. I accidentally bought four tickets by mistake because when you click on a ticket to look at it, it automatically put that in your basket so when you check out, make sure you’re only buying one because they don’t tell you the total price when you check out And also guess what they don’t offer refunds and they definitely don’t offer in store credit. They said I could sell my tickets, but you can’t keep just one you have to sell all of them and that’s not a guarantee one of the worst businesses I’ve ever purchased tickets from.”
“I have used Stubhub for many events in the past and never had an issue. However, bought concert tickets 6 months in advance, never received tickets. Called 5x customer service, each time I was told to wait. It’s now 2 hours from my event and I’m being told to wait again another 2 hours for an email link for my tickets. The concert will begin in 2 hours. I will never use stubhub again!”
“I had a really disappointing experience with StubHub. After purchasing tickets, I was hit with a pop-up that looked like a second verification screen, but was actually trying to upsell parking. It’s incredibly misleading and feels like a deliberate attempt to trick users into spending more.
What’s worse is their rigid refund policy. I contacted customer service literally minutes after realizing the mistake, and they still refused to offer a refund or any resolution. No flexibility, no accountability—just scripted responses.
The user interface is clunky and confusing, especially when you're trying to move quickly during a purchase. Combine that with these sneaky upsells and zero customer support, and it’s clear StubHub prioritizes profit over user experience.
I’ll be avoiding StubHub moving forward and would recommend others proceed with caution. Terrible experience all around.”
