“Nice experience. Only reason not 5 stars was no indication that I need the MLB app to download the actual ticket. Customer service helpful in getting the ticket downloaded.
Stubhub did an excellent job with changes to parking lot locations”
“I was unable to access my tickets the day of concert. Also, I was unable to access the parking spot that I paid 30.00 for due to construction and unable to drive into lot.
So I had to pay extra money for a different parking spot. Eventually the venue manager let us in bc she made an exception by seeing the email confirmation. Normally they don’t do this. We drove a long way to this event. Thankfully, after the kids and I were crying, they let us go to our seats.”
“Bought a parking ticket and the seller never delivered. After several calls and email exchanges, learned no one takes responsibility and just point fingers between StubHub and vendor. Extremely frustrated and unpleasant experience. Buyers beware ! I will never ever buy from them again !!!”
“Customer service is some of the most awful I have ever come across. Purchased a parking pass because of a pop up ad for parking which listed it was on-site. I purchased and later saw it in fact wasn't on site - instead at a shopping center near by. Almost two hours on the phone, three reps (one of which hung up on me), the supervisior who was like pulling teeth to get on the phones only option was to resell it. When it's a false ad. They would not refund me a thing although the main pop up ad info was false and misleading. Absolutely terrible terrible service, allow people to post false advertisements and apparently I'm not the only one who's experienced this.”
“This was better than going to actually buy regular tickets
I felt comfortable I felt safe buying tickets nowadays is very dicey and I'm just so thankful that this was a seamless experience. Thank you so much”
“I didn’t like the fact that I didn’t get my tickets until late Saturday night before a Monday night concert. Made me question if I would ever receive them. Also, bought a parking pass to go with our tickets. Thought it was a nice convenience. The picture of the lot that they showed looked fine but when we got there, it was in a very sketchy area and we didn’t trust walking at night in downtown St. Louis. So we parked elsewhere. StubHub flat out refused to refund the parking cost. Non negotiable. Our safety wasn’t their concern. Really turned me off of StubHub.”
“Purchased a parking pass for a concert. No where on the sale of the pass did it advertise or warn about vehicle size restrictions for the lot. I get the ticket the next day and drive to the lot to find out it does not allow anything but standard size vehicles. Again WAS NOT advertised on their website. I pay for another spot at another lot and run to my event. Next day I reach out to stubhub. All they will give me a 25 percent off my next purchase. Why would I go back to a company that screwed me with a minor form of false advertisement. Because had that information been given I would not of purchased the pass for that specific lot.
Out 50 for the pass 20 for the other lot. But hey 25 percent coupon!!!!”
“I bought great tickets and they automatically gave me much lower quality seats since the seller didn’t transfer. When I called they said there was nothing they could do since I transferred them to a friend. My two seats were $600 and they gave me two seats that sold for $350 for two. They put me on hold for one over one hour until I gave in.”
“Got scammed. Without ever receiving my tickets, stub hub allowed the tickets to be relisted for $1 each. I paid $425 for them. Now they have not issued a refund or replaced the tickets. On top of that have spent hours on the phone trying to resolve only to be told an internal team will respond to me in 3-4 days. This internal team does not give access to them or the customer, so you’re at their whim. Will never use StubHub again. What a nightmare!”
“We purchased tickets from stubhub which we had no clue were a "reseller" company and when we arrived AT THE VENUE, we learned that our original seller had canceled the tickets and we received ZERO notification this happened. We were on the phone with customer service for 30 minutes before they offered an "alternative link" which were another set of resale tickets in the balcony which were half the price at which I paid my original tickets which were ground floor. We missed the first act and the first half of the act we paid for. When I tried calling customer service, I tried getting a refund or a differential of the seats and they told me that since I had accepted the "alternative link" I waived all kind of compensation and refund policy for my tickets.”
