“Total scam! I received different ticket than what I purchased. Customer service made me wait until one hour before the event and said they would provide a corrected ticket or refund but then they made me jump through a bunch of hoops and never gave me a ticket or a refund.”
“I was really looking forward to attending the event, but unfortunately, my experience with StubHub was quite disappointing. The tickets I purchased never arrived, which was incredibly frustrating. Although they issued me new tickets, I was only able to get seats on the 400 level instead of the original 200 level seats I had purchased and was hoping for.
Additionally, I was promised a voucher as part of the resolution, but I never received it. Despite multiple attempts to follow up, there has been no follow-through on that promise.
While I understand that issues can arise, the lack of communication and follow-up has left me quite disappointed. I hope StubHub will improve their process to better support customers in similar situations in the future.”
“We had an issue with getting tickets and stubhub made it right and we ended up with better tickets than we started with at the same price!! Great customer service!!”
“StubHub always responds in real
Time
When there is an issue with tickets and they resolve it right away. I always buy my tickets on StubHub bc the customer service is better than other third party providers”
“It was easy to pick good seats from
Your site and easy to purchase and redeem the tickets. The excessive fees per ticket made the tickets expensive so unfortunately we can’t afford to go more than once a year. The fee for 3 tickets was more than a ticket and since we are usually a family of 5, well actually 7 counting daughter-in-law and granddaughter. Broadway even in Indy is too expensive to go more often but we would like to see more shows and concerts. Wicked was super awesome and we loved it! The venue was clean and nice and staff very friendly. The sound of was great as well. Lower the fees and you’ll have more folks buying tickets to all the events you’re associated with!”
“Bonjour, je suis très satisfait avec la facilité et les communications concernant l'achat et la prise de possession de mes billets.
Par contre, il nous a été impossible d'accéder au stationnement avec mon achat d'espace et nous avons été obligé de payer pour un autre stationnement. (le préposé nous dirigeait à une adresse sur University, endroit où il n'y avait aucun stationnement)”
“Great price, email instructions easy to follow. It was my first time buying tickets through the app so I was a little bit unsure as it took longer to get the email with the tickets information and instructions on how to get the tickets on your phone but it was worth it. You have 10 min from the moment you choose the tickets to complete the purchase than you get an email notification with your order number and have to wait for email instructions. Once you get it, asked to download FIFA app, your follow instructions to create an account with the email provided, you choose your own password than you get an access code via email and once you’re sing in you get to see your tickets. I got $14 tickets and friends and family paid $65 for theirs so I got a pretty good deal! I’ll be getting more tickets for sure! Thanks”
