“Do not buy tickets from StubHub. They tell you they have tickets and cancel right before the show and then give you terrible seats for the same price. HORRIBLE customer service!!! Run”
“I purchased a Chicago White Sox ticket in March for today's May 3rd 2025 game. It was not delivered to me as promised by 10:10 am. I had to purchase a ticket from Rate Fields box office. So I just checked my email and the delivered that ticket at 2:22 pm when the game started at 1:10 pm.”
“Bought the wrong date and immediately (30 seconds later) called Stub Hub to try to change the tickets. They refused and said I can buy another set with all of the fees. Then try selling the other tickets and lose money on the fees. I asked if that was ethical and the representative had no idea what the word ethical meant. I’d stay away from this company and buy tickets elsewhere.”
“Do not purchase anything from stub hub. I purchased tickets that were not valid. Then when I tried to reach out to stub hub the wait was over 1 hour. After getting ahold of somebody they said they wouldn't refund. I suggest anyone who has been stolen from stub hub to call you CC and report it.”
“I wouldn't even offer a 1, if it weren't the only way this would let me continue with the review.
It's a 100% scam. The customer service is a joke.
I Purchased a parking pass for a May 1st event. I received a pass for May 3rd. I only figured this out at the time I was trying to park and was denied access. So I focused on finding a new parking location on the fly, so that I could still attend the event.
I Notified them on May 2nd for a refund. I was refused the refund, because Screwyouhub wasn't notified during the event. They were made aware of the issue on May 2nd. Technically it was 24hrs before the event, seeing as the parking pas was issued in error for May 3rd.
In the end a 25% voucher was offered.
This company is a joke. Never use them.”
“Worst company I've ever had the displeasure of purchasing tickets from. Fees double what tickets cost and were hidden behind extra buttons at checkout so I was paying more than what I was told I would be paying. DO NOT USE STUBHUB”
“Transfer was easy, buying the tickets was easy, the resale price was actually reasonable. Why were the fees attached almost more than the tickets?!? Absolutely insane.”
“allows you to relist tickets if you can't make it and "guarantees" you will get your tickets - but if you relist tickets, it stops selling them 48 hours prior because they can't "guarantee" they will have them. WHich is it??? HORRIBLE.”
“While I did receive the tickets I purchased through StubHub in a timely manner and with no entry complications, I find the $100+ service fee OUTRAGEOUS! The tickets were about $265 a piece but to add almost 40% as a “service” fee is usurious.”
“TERRIBLE! DO NOT USE STUBHUB! I bought a 3 day ticket, received the email from StubHub for the 3 day ticket weeks before the event. 3 days before the event I receive a 1 day ticket, I reached out to StubHub multiple times, they stated “the computer glitched the seller posted a 1 day ticket, I said but my email states 3 day, they acknowledged the error, however did absolutely nothing to fix the problem other then offer me a refund, their Fan Protection isn’t for you the buyer at all, Customer Service is a joke & a bad one! Spent hours trying to get them be be accountable for their error & got no where! Have nothing good to say about them.”
“Bought tickets to Beyoncé concert within couple of hours before the event. First was doubtful whether if will I get my tickets as the price was too good to be true. But all went well. Except for one thing: once tickets were purchased, StubHub sent the link for downloading the tickets. The link redirected to Ticketmaster page. For me that was an issue, as ticketmaster wouldn’t let me download the tickets until I sign up on their page. And tm was refusing my registration as I did not have USA sim card (I am a tourist and in states I use eSIM with no phone number and data only, no number, no sms). So I had to go and buy USA SIM card for 60$ just to be able to get my tickets. I did not book on Ticketmaster in a first place as I originally couldn’t register there due to not having SIM card. But at the end I still had to purchase that SIM card which I didn’t even use much as I left the country shortly after. StubHub did not ask for phone number for tickets purchase, so I was very happy first. But when they sent link to Ticketmaster I felt a bit disappointed. I understand it’s for safety reasons, but it wasn’t convenient for me as Ticketmaster refused my home country SIM cards.
In other words, I was pleased with StubHub, but not pleased that third party was a hustle for me. If you have USA sim card, you should be fine.”
“Purchasing tickets were easy and efficient. I was hesitant at first because it wasn't Ticketmaster but since Stubhub advertised the tickets would be transferred through Ticketmaster I purchased them. I also felt more confident about their money back guarantee.”
“Nice experience. Only reason not 5 stars was no indication that I need the MLB app to download the actual ticket. Customer service helpful in getting the ticket downloaded.
Stubhub did an excellent job with changes to parking lot locations”
“I was unable to access my tickets the day of concert. Also, I was unable to access the parking spot that I paid 30.00 for due to construction and unable to drive into lot.
So I had to pay extra money for a different parking spot. Eventually the venue manager let us in bc she made an exception by seeing the email confirmation. Normally they don’t do this. We drove a long way to this event. Thankfully, after the kids and I were crying, they let us go to our seats.”
“Bought a parking ticket and the seller never delivered. After several calls and email exchanges, learned no one takes responsibility and just point fingers between StubHub and vendor. Extremely frustrated and unpleasant experience. Buyers beware ! I will never ever buy from them again !!!”
“Customer service is some of the most awful I have ever come across. Purchased a parking pass because of a pop up ad for parking which listed it was on-site. I purchased and later saw it in fact wasn't on site - instead at a shopping center near by. Almost two hours on the phone, three reps (one of which hung up on me), the supervisior who was like pulling teeth to get on the phones only option was to resell it. When it's a false ad. They would not refund me a thing although the main pop up ad info was false and misleading. Absolutely terrible terrible service, allow people to post false advertisements and apparently I'm not the only one who's experienced this.”
