“Bought orchestra section tickets. Then got an email saying the tickets were not not available but they were giving me an upgrade. The upgrade was tickets in the back mezzanine! What a joke and a bait and switch. Called and they said prove we gave you worse tickets. Asked for a refund and they said no, you are going to get tickets. Last time, they gave me the wrong day for the show.”
“I bought tickets online for a baseball game and then immediately after they cancelled the tickets. I had to repurchase them and the. it prompted me to buy a parking pass and the system glitched and said I bought a parking pass right after. I called immediately for assistance and the customer service was terrible. I’m not buying anymore tickets from this company.”
“Disappointing Experience with Misleading Parking Pass
I recently used StubHub to purchase tickets for a Jeff Dunham show. After buying the tickets, I was prompted to purchase a parking pass. Since I wasn’t familiar with the area around the arena, I bought the pass for $56 (including fees), thinking it would make our experience smoother.
However, when we arrived, we discovered that the parking lot was 3 MILES away from the venue—a ridiculous distance with no shuttle, bus, or trolley service. This forced us to find another parking option closer to the event so we could actually attend.
I immediately contacted StubHub for a refund, explaining that the parking location was completely impractical for attending the show. Unfortunately, since I called after the event, StubHub refused to issue a refund, stating they are just a third-party service.
I feel completely misled by their platform. There was no clear warning that the parking was miles away, and without knowing the area, I trusted StubHub’s recommendation. A $56 parking pass that is miles away from the venue is unacceptable.
I would strongly caution others against purchasing parking through StubHub without first confirming the actual location. This experience left me frustrated and disappointed.”
“i purchased tickets in March which said great view/ clear. Well…. that was not the case. we were sitted behind scaffolding for the sound system setup”
“Seamless experience and purchased my tickets within 3 hours of the event. As always, do your research and compare to other ticket sellers. I always come back to Stubhub for the price and convenience.”
“Of course there were the hidden fees, but the shocker was the parking pass they sold us was for a lot SEVEN miles away AND you had to cross interstates with construction to walk to the venue. Stubhub said we should have checked where the parking lot was when purchasing from them. We are from out of state and haven't ever had to check if the parking lot is SEVEN miles away before. Do NOT use Stubhub!”
“The 5 tickets were easy to purchase. (Not crazy about added fees.) Then need to transfer them to TicketMaster where they were easily accessible. Then 2 of our party were unable to attend. I went to Ticketmaster, where I had to give "tax info" & tried to list them for sale. 2 days later after calling, I was told I had to sell them through stub hub. OK. The tickets, with all the tax& fees were $363.46 each. I tried to list them for $350 each & stub hub kept them hidden, saying it was too much money. I changed listing to $300 each & was able to sell them the next day. Stub Hub then takes $60. I'm out an extra $186.92, plus, even though the money goes through PayPal, I need to wait 5 to 7 business days AFTER the concert to be reimbursed. Still waiting. I'm tired of the added fees, don't know if I'll do this again.”
“Stubhub listed a ticket as 'best' buy, provided a misleading and grossly inaccurate picture and didn't reveal the seat numbers. After purchasing the ticket, I discovered that the view was obstructed and limited. I called customer support and filed a complaint, they did not get back to me so I called again, and disappointedly indicated that there was nothing they can do. The pair of tickets cost me north of $1000 for a playoff Leafs vs Panthers game for my daughter's birthday. Stubhub had no sympathy for this situation. I will never use stubhub again.”
