Three Reviews

Name: Three
Rating: 1.51

1.5 Rating 204 Reviews

13 %

of reviewers recommend Three

Company Reviews

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1.5

Based on 204 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give zero stars. My daughter has been a victim of fraud and Three Mobile keep fobing her off! It's been 2 months and she has had a default on her credit file despite notifying them multiple times. They keep saying we'll be in touch in 14 days or we'll phone in 24 hours. In 2 months no one has been in touch. Maybe they're calling the fraudster. Would not recommend in a million years!!!”

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Posted 2 years ago

“The two different staff members who I chatted with today were polite and courteous - I'm grateful for their assistance. I have no complaints with Three's staff. What I don't like are the endless validation codes and numbers to press. This is toxic and unnecessary garbage that never used to exist ten years ago. We need a workers revolution to end this digital tyranny, it's getting completely out of hand. Also, I don't appreciate having to jump though so many damned hoops simply to terminate a contract that expired well over ten years ago. If I wanted to start a new contract I wouldn't be asked to jump over so many hurdles. They make it easy to join and difficult to leave.”

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Posted 2 years ago

“If I could give 0 I would. I orders the 5G tablet which was just a joke. Wi-Fi sucks and never worked so I sent it back and cancelled my contract. A month later they’ve claimed they never got it and now my contract has to continue. It’s an absolute joke. After trying to get through to them it says my wait time is 55 minutes. NEVER GO WITH THREE”

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Posted 2 years ago

“im going to start a riot on one of ur stores !!!”

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Posted 2 years ago

“Poor quality of network , doesn't works at all. It doesn't have range in any areas. Waste of money and time”

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Posted 2 years ago

“Joke of a network, every interaction takes hours, literally, and then no further forward. 'Upgrades' to the service mean you have to have one email address per phone number - I have three numbers, so i can't access all of the accounts as I do not have three emails. Apparently I should set up another email address! Mobile data on PAYG never works. Will never use them again.”

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Posted 2 years ago

“I regret recently renewing my Three contract for two years. They are the cheapest network for unlimited calls, text & data but with poor signals Each month, their sales team phone me to try to persuade me to sign up to another contract & product. If i phone them about a network problem, after the call that person will be sweet talking me then will ask me to hold the line. I would try and hang up. Why? Because that person had transferred me to the pushy sales team. OMG... they make it difficult to send them an email of a official complaint. You have to give them up to 8 weeks to respond and then you can report the matter to the Ombudsman. They need reporting Yesterday. 31 Oct 2023 i had received a pushy sales call and then the next day. This idiot was not convincing. He sounded Asian, loud and hasty. He said, "mam, I'm calling from 3, pls confirm your contract & your phone details so i can give you 40% off your bill" I said what dribble. What he said. I responded. You'd have my details if you were a genuine caller. Now, i said. I'm going into a meeting. Mam,he said. I'll call you back later. I blocked him Three. When you hear about this review & respond, i hope that your regulators throw the book at you”

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Posted 2 years ago

“DON NOT HIRE THIS COMPANY! They give really bad service, I had bad signal for months, until I actually lost all internet and conection FOR DAYS, and I use it for work. After hours and hours of calls they accepted to end my agreement, although they wanted me to pay for leaving earlier. At least, they agreed as I had absolutately NO INTERNET (i even bought a new phone), to let me end the agreement without paying. And 1 month later I received a request of money that I owed them, though I had a written message from them that I didn’t owe anything else. I called them (AGAIN) and they told me I was right and all was settled. Next, I started receiving calls, mails and SMS from a debt company, telling me I owed the money. Incredible! I have had to pay, obviously, an ammount I didn’t owe, after paying a lot for a service I never had. I think I have never seen a worst service. They only have 1 star reviews, wonder why…”

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Posted 2 years ago

“AVOID AT ALL COST!!!!! Poorest service and customer service you can get in the world. They should close down for the sake of UK. Never ever think of dealing with them.”

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Posted 2 years ago

“Mohammed T. from the support team in the live chat is very nice and could help us fast. The support was available within 2 - 3 minutes although it was already close to the closing time of the live chat support. Thank you Mohammed T.!”

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Posted 2 years ago

“Deception trapThis is a fraudster's cycle of creating fake bills to harass and extort money from you.”

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Posted 2 years ago

“Literally the worst phone network in the country. I have never seen my signal above 1 bar. Pathetic.”

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Posted 2 years ago

“Both my sister and myself have been overcharged on multiple occasions! with no justification- I highly recommend against three and I would recommend other networks like giff gaff. Three's customer service is beyond horrible. It came to a point that they were unjustly charging my sister and myself roaming charges of £100 approximately a month when roaming wasn't even used”

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Posted 2 years ago

“Had no access to my purchesed data allowence twice this month due, payed £15 for a day. Web site shows a have data allowence but no data work, from the allowence I payed, but mony been taken from money remaining on my account which cost unbelivable. Cant get any support from they customers service which is usless.”

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Posted 2 years ago

“I've had some terrible experiences with companies before but Three has been the worst without doubt. Instead of using colorful language to explain my issue, I'll just present a timeline with solid dates and let you judge for yourself. - I signed a 2 year 5G contract with Three in October 2022 and tested their speeds and verified it's all fine. - In July 2023, my partner noticed that the internet speed was gating her work and speed tests showed only 60MB/S Download and 2MB/S upload on Ethernet which is way less than promised. - Reported the issue in last week of July and one week later, the technical team explained that there's an issue in our area and they have no idea when it will be fixed. Also, that issue has been there since May but we didn't notice it. The Technical Team offered to cancel our contract and waive the fees which we gladly accepted. - 2 Days later I called again to verify as no email was received. The Cancellation team had no idea about my cancellation and after an hour of talking nothing happened. I hanged up and called again but went to the Technical Team and voila ! They know. They promised the return package will be sent within 72 hours. LESSON ONE: Different teams in Three has no idea about anything related to your issue and can't really check it cause they are not allowed to see that info (As explained in one of the calls). - It took 3 weeks and about 7 calls each at least half an hour and always involves the agent having no idea what I'm talking about or saying that the previous request was not done properly to finally get my return envelope. When I got it, I received three of them! - During these three weeks, the one time I received help was from the complaints team who asked me to cancel my direct debit and gave me 2 months of credit till the return has been sorted. LESSON TWO: With Three, people who can really help are the complaints team but you'll be allowed to speak with them only after you've rejected the nonesense solution provided by other teams and insisted to talk to the complaints team. - I packed my device and sent it back on the 20th of August. It arrived on the 21st as per the tracking number. - Few days later my account was still open so I called to enquire and they have no idea that my device was returned. A ticket was filed to trace the device along with the tracking number. - One month later and about 5-7 calls and chats and my device was still not found. Again, everytime the agent has no idea about my issue and everytime they say they'll raise a request. I've given the tracking number so many times that I memorised it. - Finally, the solution came from the complaints team again. It's not that they found my device, it's just the agent offered to just cancel the contract and waive all the fees as promised. I went for dinner to celebrate! My conclusion, I understand why is Three charging very less for their services. They provide little to no actual support and when their service breaks down they don't even fix it. I don't blame the dozen or more agents I've chatted with, they were all polite and professional but I can see that they really have no way to help me. Three hires lots of agents in low cost geo zone to save cost but they don't really have anyone here to send a return envelope or verify that a device has been returned. I'm very happy my relationship with Three ended.”

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Posted 2 years ago

“I've never had so much problems I've literally took a small hum out which lost connection after about 1 or 2 so I called and got it sent back also had 3 simcards which were all unlimited but when my mom pum the sim in Internet lasted like 20 mins and then found out it was not unlimited the people on the phone are so dumb u try speaking to them and they dint know how to communicate well they are so thick we are now on phone to management and also going through complaints and things not sorted I will not be paying also FYI DO NOT COME TO THIS COMPANY”

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Posted 2 years ago

“DONT go with Three. They were ok when I joined 15 years ago, but are now appaling. Their "New App" (and Web) gives me less information than I had before, it also seems to have messed up their back end systems. They no longer know what day it is, apparently the 14th Sept now falls BETWEEN 15th Sep and the 14th Oct ! Everything used on 14th Sept now comes out of this months allowances ! A simple call could fix this in minutes, BUT NO, every obsticle is put in the way of sorting this. Your not even allowed to show them their OWN documents. Worse still, they are using their mistakes as opertunities to trick people into paying more money. If I let this go I will end up paying them for their mistake ! Customer Service is designed to discourage contact from all existing customers. They only want to hear SALES. Dont bother with them, and this now includes Vodaphone. For some reason the regulator is allowwing them to merge. Apparently 4 spectrum owners is too many ! There doesn't seem to be a zero star option on this site.”

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Posted 2 years ago

“Absolutely appalled. Husband tried to renew contract, been with them for ever! Afyer 35mins of not understanding this woman in Mumbai, talking too fast, decided to tell them to go away! Put ohone down. Tescos here we come!”

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Posted 2 years ago

“The customer service and technical team are so dumb it's unbelievable. They haven't a clue about anything. The MORONS at the technical team can NOT even fix the problem (number doesn't match our records) after updating the 3 app.”

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Posted 2 years ago

“Someome managed to get a phone contract in my name. So what did three do to help? They messaged the email account that the scammer made who obviously said there is no problem so three put it through a debt collection agency. Did have my address but didn't seem to think to send me a letter. Been to fraud team (poilce sent three refrence numbers). Still havent heard nothing from three obviously to busy playing snooker. Been told to wait another 21 days again. affected my credit score for the last 3 months. Aslo and this did make me laugh, three said the phone is no longer in use, well done the scammer has got a free device and changed the sim (honestly how thick can you be) Im now seeking watch dog and news team to warn people about the lack of sequrity. Also im not aloud yo see any details on my account for data protection act but there happy for me to stress about it and pay up (whitch im not paying as i never set this up). Been to store over 3 times and to be honest the staff there are useless(just sales team) just like the custermer service phone line.”

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Posted 2 years ago

Three is rated 1.5 based on 204 reviews