“Similar to other reviews, items were out for delivery, got the text to say my item was the next stop and to sign to generate the QR code. Then got an update to say the delivery had failed, and a picture of the inside of the van. Repeated attempts to contact live chat, email and phone all unanswered. Disgraceful, have never had poor service like this. I can't believe large companies are using this "courier service". Now opened a dispute with the seller, who say XDP may take up to 72 hours to get back to them. Won't hold my breath to receive the items! Can only assume the positive reviews here are fakes written by the company. Utterly shambolic.”
“Wow! What an awful delivery service! Got a date for mattress delivery- we were all home, car in drive, lights on - got “carded” as not being in and some random photo of the delivery label - who knows where it was taken but certainly not in front of my property! On the useless tracking app it stated an email was sent - nope! Called supplier who advised delivery would be made - again - between 7.38 and 9.38pm Friday - no surprise here - didn’t turn up ! Now supplier is chasing and XDPEXPRESS will respond in 48 hours! I wouldn’t hold my breath - you can’t contact them, they don’t respond to emails and they don’t respond to reviews either! The questions below this review box are unanswerable as there has been no contact or any form of communication available with XdpExpress! If I could give zero stars I would! No responsibility taken for non delivery and shoves it right back on to the supplier! XdpExpress they are paying you to deliver a service which you are not doing !”
“HOW IS THIS COMPANY STILL IN BUSINESS!
ETHICS ZERO RATED, DELIVERY DRIVER ZERO RATED,
WE HAVE ZERO CONTACT POLICY HERE, WE HAVE A CODE FOR THE DRIVER TO SCAN, BUT YET INSISTED WE SIGN IS GRIMY PHONE/PDQ NOT TO MENTION HE HAS ALL READY TAKEN A PICTURE OF THE DOOR, I EVEN GAVE PERMISSION FOR HIM TO SIGN, NOT ALLOWED HE CLAIMS.
SO TO RECAP, WE HAVE BARCODES FOR THEM TO SCAN, AS OUR SIGNATURE IS ON FILE! BUT DRIVERS INSIST WE HAVE TO SIGN ON THE GRIM,
AND WHEN I EXPRESSED I WILL BE LEAVING OUR EXPERIENCE ON A REVIEW PLATFORM, HIS RESPONSE WAS THEY WILL REFUSE TO DELIVER IN THE FUTURE, OUR HEARTS BLEED!
NO WONDER XDP HAS SUCH A POOR RATING.
BASED ON OUR EXPERIENCE, I WOULD AVIOD THIS ARROGANT COMPANY, AND LOOK ELSE WHERE, OURSELVES ARE ON ACCOUNT WITH VARIOUS DELIVERY NETWORKS, THIS WAS A DELIVERY TO US, IN FUTURE I WILL BE ADDING A NOTE ON OUR ACCOUNT NOT TO USE XDP”
“Rubbish delivery company. Received a message saying the item was delivered at 3:30 with no delivery made. Delivered to the wrong address at 5:30 and took me days hunting for the item location. Knocking on doors. If i could give them no stars i would.”
“I ordered my flooring and was told when it was dispatched to you for delivery. Expected delivery was by monday 28/3/22. I received a message saying my package was allocated for 1202-205pm Sunday but did not arrive I had to cancel a long awaited hospital appointment to wait in for this. It was finally delivered at 1350 tuesday 29th this was really unfair to receive information by message that was obviously misleading”
“If I could give zero stars I would!! Was given a delivery slot for Monday, delivery didn’t arrive. Kept checking the app then today Friday was given another delivery time slot and delivery has not arrived again. My Aldi garden furniture has been in their delivery depot since 19th March it’s 25th now.
You cannot get in touch with this company!! Shocking service! 👎🏻”
“Try to contact them for my delivery from Ebay as vendor saying item is with XDP and no one answers email or phone.
I have no idea if I will even receive my item. How can I company like this still able to be on the delivery market and us customers have no rights?”
“Shocking service. My bed arrived and I literally watched the driver drag out the first piece ripping the plastic wrapping and fabric. Second delivery I was given a time but no delivery, third delivery same again, but this time they said they tried to deliver but on checking my 3 security cameras that was a lie. So much of my time wasted. They don’t respond to emails and you can’t contact them. 0/10 truly the worst delivery service ever!!!!!”
“Received notification via an email that went into my spam at 10.30 to inform of a delivery happening between 10.05 and 12.05.
This is not enough notice... fortunately someone was home.
However at 12.00 received another email in junk to say delivery fail, and screen shot of the despatch note with NOV written in the box. (assume this means not on vehicle???) No phone call to confirm.
Tried to log into app, it says I do not exist, recreated user ... it says user already exists, selected send new password... put in user email.... user does not exist.
Tried live chat no-one gets back.
Absolutely diabolical
Cannot get hold of supplier either to check on order.”
“Fraudsters!!! They have signed my name and marked delivered at 11.30PM on a Friday night!! Contacted aldi and waiting for an update. Not very hopeful as just read the other reviews!
Surely my garden furniture hasn’t been stolen?! I hope not….”
“Awful delivery company. My parcel turned up but with parts missing and was left outside with my signature already signed even though I didn't sign it as I wasn't even in. That's forgery!!”
“Shocking service delivery never turn up 2day take out from work and still no delivery .
Will need take more time from work .
Going to contact X-Ray on the TV
Can’t even contact this company .
No customer service with this company .
Contact Wayfair but still no delivery date .”
“The Company stole my shed. Told me they were delivering it then never turned up. Tracking is useless. No way of contacting the company. When the company I purchased my shed off finally got a reply from them via email after 2 weeks they said they'd lost a 6ft shed!!!!
More like one of the workers pinched it. Disgusting company beware.”
“Awful company. Now been waiting for 6 days for my panels from DBS Bathrooms. Why they use this agent is beyond me. Delivery company should be closed down.”
“Absolutely utter rubbish service waiting nearly 4 weeks for keter shed from aldi £460 then aldi have the cheek to offer me £.9.95 for the inconvenience which is funny since its my money anyway big 6x6 shed and can't find it absolutely useless company”
“Congratulations XDP, I didn't believe there was a poorer courier company than Hermes, but you've proved me wrong.
I was expecting a bulky delivery from Aldi towards the end of the month but a text received a few days ago advised it had been collected by XDP. I use a lot of couriers through my business, and generally have at least one collection or drop off every day. Royal Mail, Hermes, UPS, Yodel and DHL are usually rocking up at some point, but I've never head of XDP before. I downloaded the app, which is exceptionally clunky, and looked for when my delivery was due to be made. It wasn't immediately clear. In fact, it wasn't until this morning that I spotted that it was saying it would be delivered today. I got a further text from XPD to give me a two hour window of 10:54am to 12:54pm, and to look out for the "You're Next" text / email. It also mentioned presenting a QR code to the delivery driver, something I had not been given.
Anyway, I work from home in an office that is directly above the front door, and without moving I can see anybody that comes up my driveway, and any vehicles that have parked outside. I have a Ring video doorbell with motion detection that goes off when anybody comes within 5m of the front door, and two Swann CCTV specifically covering the front of the property. Imagine my surprise, then, when I got an email at 10:49am to say that delivery had been attempted. An image had been uploaded on to the app of some kind of delivery ticket with some unintelligible scribbles on it. The app is also now saying "This consignment is out for delivery and sould be with you between N/A", whatever that is meant to mean.
I've tried to contact XPD but their Live Chat states that it is closed. The app gives me two options only. To pick another delivery date (assuming the driver has the right address to attempt another delivery?) or to allow the driver to leave the item in a safe place and accept full responsibility (which given I'm not confident that XPD do have the correct delivery address would be be a foolish thing to do).
The app is very poor. Communication has been terrible (where was the "You're next" text / email. There's no map tracking even though you can see a map of my village in the background of the map, but you can't access it. The XPD website is minimal and customer support is closed.
When I downloaded the app and saw it had just over 1 star average I thought that was funny, but it really is that poor.”
“First we knew of delivery was a text saying you’re next. Around 3-15pm. Half an hour later I checked email to see one saying delivered, left safe. 3 different numbers later and all not in use I rang wayfair who confirmed delivery and showed a pic of delivery site. It wasn’t my house but an oap bubgalow in the next estate. Wayfair said they could get XDP to collect and re deliver but might be a few days. I went to the other address to find my goods outside and no one home. I had to struggle with a 37k package into my car , as a 70 year old it nearly killed me. No complaints about wayfair but I think they need to change their delivery company.”
“Had a delivery by XPD yesterday ... fast and on time, but best of all an amazing delivery man who helped us with a heavy package so willingly. Thank you guys, great job.”
“I was unable to take the first day they offered me, they were most unprofessional. They phoned back a week later and said they would be delivering the next day, I felt as though I was being backed into a corner I got I touch with Wayfair who rebooked delivery for the 15th March they turned up yesterday 9th I told them it had been rebooked for the 15th. I phoned XDP they stated they were not going to deliver on the 15th as they could only keep items for a certain amount of time whatever that is. They stated they were going to return my sofa to Wayfair, I told him that was fine just send it back to Wayfair. I will contact Wayfair about a refund. I noted on my account it states the sofa has been delivered which of course it hasn't. They just don't care about the customer it's all about what they want not about you the customer. Horrible lot.”
