“I guess this bloody company has developed a thick skin to bad reviews. My whole day was wasted yesterday waiting for them to pick up returns to Aldi. Why can’t these trade companies stop using this people, it’s not worth it, no matter how cheap they may be. I can’t think of any reason why people should use them, they are unprofessional and never bother to update you about not showing up. Utterly useless lot.”
“AVOID at all costs.
Blinds2go 'used' this courier. They sent a delivrey time one day, never showed up. Called, apprently the driver got sick and they just didn't inform anyone. This was friday. I was promised they always redeliver Monday. They then didn't bother the that day and tracking said 'delivery exception' at 7AM. Another call and they updated tracking to say they would deliver before 5PM Tuesday. No delivery or call. Called back (not to XDP, you cant get hold of them) to blinds2go and advised still out for delivery.
Guess what. No delivery. Called back 0905 on Wednesday to be told that they had already gone out today and my consignment was not on their van. Assured it would be delivered tomorrow (Thursday). Who knows if that will happen.
If you can afford to take a week off work in the hope you might get a consignment from these, good luck!”
“Pity I can’t give a zero. I’ve been waiting in for two whole wasted days for them to collect a parcel for returning. They sent an estimated time for collection, they didn’t show, got in touch said they would be out next day, still haven’t shown. Now fuming. It was exactly the same with the delivery.”
“After 3 BROKEN promises to deliver a large and heavy order, the supplier said he would send out a new consignment. I said I would ONLY ACCEPT it if he sent with another courier as I no longer trust XDP.
Maybe they are stealing the goods?There are lots of theories.”
“This is the fourth day they keep the parcel in delivery depot. They schedule delivery, then it doesn't happen and the parcel goes back to the depot. The only response I got from the customer service is that they tried to deliver. This an obvious lie as someone was home at all times and we have CCTV with motion detection which has not been triggered.”
“45 minutes on hold to customer services...then got cut off. This is 2020, you can't survive as a business with service this bad! Feel sorry for the staff when they loose their jobs..”
“Do not use this company. Item in transit for 14 Days still not received. Supplier and courier - no help given, do not waste you time with them, you get no answers.”
“Terrible delivery company. Ordered a bike from Aldi. It was the second day that I haven't received anything. I was checking the tracking app, I was at home all day, but nobody turned up, but received a missed delivery card.
I contacted the supplier to solve this problem as I can't wait every day for nothing.”
“A total disaster from start to finish. They didn’t turn up for the first two slots. Then they said they had lost the item at the warehouse. On the third time, a courier turned up late with the wrong item. He was very rude and reluctant to take back the item, implying that it was my fault! I had to persuade him to take it away. The next time, they didn’t turn up again. I had cancelled appointments to stay in and was at home all day. The next day, I checked their tracker and found out that it was recorded as delivery refused! You can only contact them by e mail or a very expensive premium phone number. I had to make all the running and get in touch with them constantly. I can’t imagine why any companies deal with them with such a record. Avoid. I would give zero stars if I could.”
“This shower delivered us a TV from ALDI online on the 23rd of June. It was soaking wet with filthy water and was dumped outside on a dry day! Nobody rang or knocked and I found it 4 hours after their tracking system said they'd delivered it.
4 weeks later, after FIVE days wasted by waiting in for them to collect it, I finally got ALDI to send Yodel to get it. THEY came as promised, within 3 days.
DO NOT USE XDP.”
“Terrible delivery company say they try to deliver a package when they clearly haven't and then they lose the item I've heard items end up on eBay for upto twice the money
They deserve negative reviews worse than Hermes and that's saying something companies should think twice about using them.”
“2 days running I have been given a time slot but have not received the goods. They don't reply to emails and their app is useless and also has bad reviews. I have now asked the supplier to look into this for me.”
“got an email saying they received my goods on 9th July. Still not received them. I have emailed 12 times received 2 emails saying they are looking for my consignment. Rang them which has now cost me £16. Totally disgusted. This was a gift for my daughter who has been working on critical care throughout the pandemic. Should be ashamed of themselves”
“I was wondering where the buck stops when things go wrong at XDP. I am one of the Directors of Kedel Limited in Burnley. We started using XDP for shipments to domestic customers 9 years ago in June 2011. In that time we have seen breakages, lost packages and delayed deliveries galore. We have packages broken that had fragile stickers all over them, but still somehow managed to end up with boot prints on the packaging. We can of course claim back the cost price of the goods provided we do a bunch of paperwork to make a claim along with images. After all that we often just get pennies in compensation. This does not cover the cost of lost business, reputation and cancelled orders, nor indeed the time it takes to deal with all these issues. It seems to me something is going terribly wrong at XDP which needs management attention. We had a shipment to one customer recently that was broken on arrival. We shipped out a replacement. XDP managed to break that too, so now I am having to get in my car and make the delivery myself. In fact another one was broken today. I would dearly love to have a conversation with David Jagger or their Chairman Louis John to see if they have a solution that will allow us to continue using XDP for our deliveries, because we are desperately looking for alternative means of delivery.”
“Loverly delivery driver arrived at my address today from the Ashford depot with my package from wayfair , he was very polite , arrived on time and very helpful .”
“Unreliable & impossible to get hold of. They failed to show up with the Wayfair order. The only number that I could find was for the supply chain and they don't even answer that + I was left on hold for ages and charged 7p per minute for the pleasure. I called Wayfair and the guy even agreed that XDP are awful and he didn't know why they still use them... even Wayfair doesn't have a number that they can call. Just a terrible company that doesn't care at all about customers. God knows whats happened to my order now.”
“Wow...wish I had read these reviews before waiting 6hrs at our business premises waiting on our delivery that 8hrs later still hasnt appeared.
XPD have split our order in to 2 consignments. We had a failed delivery later on last night...which we didnt know about but nobody worming at that time anyway. Only have a pic of the labels from that failed delivery so really could have been taken anywhere. 2 different (thougb overlapping) delivery times for this afternoon. 6hrs spent hanging around our business premises. 3hrs in i discovered there was a tracking App....worst tracking I've ever experienced. Fitting for the worst delivery company I have ever experienced.
On reading all these other reviews I wonder when...if ever, we will see our delivery. Plan to arrange for another delivery...with another delivery company...and hopefully never cross paths with XPD again. I urge everyone to do the same”
