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A-Plan Insurance Reviews

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well it rip off moved house and my car insurance was £310.00 pounds and went up to £640.00 pounds then I found out that post office. Through same insurance could done it for £350.09 pounds .you put up house insurance you quote was £750.00 pounds what a joke I got it for £400.00 pounds so next year when my car insurance is up I will not be coming back to you .”

Posted 6 years ago

Dear Mr Robinson. We’re sorry that you felt we were expensive on this occasion. We spend the extra time needed to get to know you and properly understand your insurance needs and then work with a panel of insurers to make sure we get you the most competitive quote for the level of cover you require. Our fully trained Insurance experts are available in branch and over the phone to help you with any questions you have and to manage any claims on your behalf. It is important to have the right cover so you have the peace of mind that you are correctly insured in the unfortunate event that you need to make a claim. If you would like to discuss further please contact the Sheldon branch. Regards A-Plan Insurance

Posted 6 years ago

“Over charged, had to wait for a refund. Promised £25 worth of M&S vouchers which have not been received”

(Northampton) - Posted 6 years ago

Dear Mrs McGough, very sorry about your experience. I will pass on your feedback to the branch manager and we hope to be able to resolve this for you asap.

Posted 6 years ago

“I paid for van insurance in April of this year but have not received any documentation at all. Would you please contact me to rectify this situation? Mr TJ Horsman 07719487377 Thank you.”

(Shirley) - Posted 6 years ago

Dear Mr Horsman, very sorry to hear this. I will forward this feedback to your branch immediately and get this rectified. Kind regards, A-Plan

Posted 6 years ago

“As I live on a boat and you do boat insurance it's mad that you dont do it for people who have cars that live on boats stupid price to pay not happy with it at all”

(Worcester) - Posted 6 years ago

Very sorry to hear that. I will pass on your feedback to your branch. Thank you for letting us know.

Posted 6 years ago

“i was not told about changes to my insurance policy”

(Eastleigh) - Posted 6 years ago

Sorry to hear that Mr Kremer. I will pass on your feedback to the branch manager. Thank you for letting us know.

Posted 6 years ago

“I started a policy and at around day 21 I received a call to say that they were going to have to increase my premium as I was involved in a non fault accident 4 and a half years ago which I had not declared. The increase was excessive so I cancelled my policy the next day after being informed that i would only have to pay for the days I have had the policy (pro rata) plus a £10 admin fee. It took nearly 2 weeks to get my money back and it is £65 short which I have chased up now twice and they say they are looking into it. How long does this take!”

(Horsham) - Posted 6 years ago

Sorry to hear about your experience Mr Vallely. I have asked your branch to look into this and get back to you.

Posted 6 years ago

“I bought house insurance but had received no details - not even the policy number. I chased that up and asked for the policy wording. I was told an internet link would be sent to me - nothing came. I phoned again and was told the policy wording would be sent to. So far, I have received nothing. I also took out holiday home insurance - everything went well with that. I would only recommend A plan for holiday home insurance.”

Posted 6 years ago

Very sorry to hear about your experience Mr Hardcalstle. I have passed on your feedback to the relevant branch. Someone will investigate and contact you today. Best Regards A-Plan

Posted 6 years ago

“Took out my policy. Told to e mail photo/screen shot of no claims bonus proof. Did this. Eventually got documents. Then phoned to by a plan to say that those documents are void and my cover is now with someone else. Eventually had to phone to get my new documents. Was then told of problem with my proof of no claims. Apparently a screen shot of no claims proof is not acceptable. Even though I was told to do just that. Have no trust or faith in a plan. God help anyone who has to make a claim.”

Posted 6 years ago

Very sorry to hear about your experience Mr White. I have passed on your feedback to the relevant branch. Someone will investigate and be in touch with their findings. Regards A-Plan

Posted 6 years ago

“I asked for a quote for insurance on a new Audi S3. I was only offered a second policy with Markerstudy who cover my 17 year old Subaru. Fine for a classic Subaru but not suitable for the new Audi. In particular I was looking for an insurer with a good customer reputation and full new replacement for the first two years. Markerstudy reviews are quite terrible and also do not offer the 2 year full replacement. I was disappointed that no other companies were offered so I have insured the Audi with NFU Mutual who are top of the customer satisfaction list and offer the full cover.”

Posted 7 years ago

Thanks for your feedback Mr Hall. I have passed this on to the relevant branch and they are looking into this for you. Best wishes, A-Plan

Posted 7 years ago

“I am not getting enough information”

Posted 7 years ago

Sorry to hear this Mr Valler. I have passed on your feedback to your branch and they will be in touch to resolve this. Kind regards

Posted 7 years ago

“I was asked to provide proof of my no claims bonus, I responded by sending the appropriate form with a letter asking the Witney branch to return it, I haven't as yet received it”

Posted 7 years ago

Sorry to hear that Mrs Fraser. I will chase that up for you with the Witney branch

Posted 7 years ago

“I recently used my public liability insurance for a small claims court claim The legal team DWF used were very slow in dealing with my case The court specified all documents should be with the court 2 weeks before the hearing date DWF legal team did not do so until 3 days before the hearing date dispite me chasing them 2 weeks before the hearing. The result of this was the the judge was not impressed and almost refused the case and took a dim view of our case I was told by DWFI had a very strong case but due to the slackness the case did not go well and I am left £3,000.00 out of pocket. My legal representative was also a wet weekend.”

Posted 7 years ago

Very sorry to hear about your experience Mr Weir. I have passed on your feedback to the relevant branch. Someone will investigate and be in touch with their findings

Posted 7 years ago

“lack of communication. When photos were sent no acknowledgement sent. No reply to my e-mail. Still no news regarding the other driver / vehicle.... who was 100% to blame. No news regarding the return of my excess.”

Posted 7 years ago

Really sorry to hear that we that we have let you down with our service Mrs Cygan. I will pass your feedback on to the branch manager. Best wishes

Posted 7 years ago

“took 3 attempts to get the details correct on car insurance, very courteous staff though and very helpful”

Posted 7 years ago

Sorry to hear this. I will pass on your feedback to the branch.

Posted 7 years ago

“Took out the breakdown policy when the breakdown truck arrived he couldn't even take the horsebox home . I had to get alternative arrangements as it was snowing cold and my 10 year old son was with me . Lucky no pony”

Posted 7 years ago

Sorry to hear about your experience. I will pass your feedback on to the branch so they can look into this on your behalf.

Posted 7 years ago

“the insurance was too expensive I paid almost £1000”

Posted 7 years ago

I'm sorry to hear this Mrs Hill. We do always shop around for clients to find them the best deal. I will ask your branch to look into this for you and come back to you. Best wishes, A-Plan

Posted 7 years ago

“Pushy sales, and annoyed why I have to cancel there is such a fee to do so”

Posted 7 years ago

Dear Mr Mortimer, I'm sorry to hear about this. I have passed your feedback on to the branch. They will be in touch to resolve this for you.

Posted 7 years ago

“I reserve my comment.”

Posted 7 years ago

Sorry to hear that you weren't happier with your experience. I have passed on your feedback to your branch

Posted 7 years ago

“You started off with one price to get me interested but when it came to paying the added extras that weren't discussed made the cost unacceptable. Should have been up front from the start”

Posted 7 years ago

Sorry to hear that Miss Hulme. I have asked the branch to get in touch with you to see if we can resolve this.

Posted 7 years ago

“The deal I got on my cobra was good but my deal on my Porsche was not clear the cost keeper going up and the garage endorsement is a joke. I had much cheaper quotes with out this endorsement.”

Posted 7 years ago

Dear Mr Metcalfe, sorry to hear about this. I've passed your feedback to your branch and someone will be in touch.

Posted 7 years ago

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A-Plan Insurance is rated 4.7 based on 6,093 reviews