A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,097 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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A-Plan Insurance 1 star review on 11th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very courteous, make me feel that I am the number one priority and are always very price competitive. I would have no concerns with recommending APLAN Andover to my friends and family. Well done, keep up the good work.”

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Posted 10 years ago

“Very happy with the friendly and helpful service”

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Posted 10 years ago

“Sharon glazzard was informative and helpful would definitely recommend her”

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Posted 10 years ago

“Excellent service . Found me a cheaper deal , went above and beyond . Lovely team .”

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Posted 10 years ago

“I have taken out both car and home insurance with A-Plan and dealt with the same person throughout. This personal touch makes all the difference when taking out a product (peace of mind). Furthermore, there is a standard telephone number where you can get straight though to a person (no machines involved pressing 1, 2, 3 etc). I'm also grateful because when finding the best product A-Plan worked out the best deal for the very best price, although I haven't been in a situation to find out what A-Plan is like for a claim and hope that I don' t have too, but I'm reassured that it will be just as easy as it was to when taking out a plan. The member of staff that I have dealt with have also been professional and polite when dealing with my concerns - hence a very happy customer to date.”

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Posted 10 years ago

“Very impressed and they are very helpful.”

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Posted 10 years ago

“I have always found the staff at the Leamington branch brilliant, especially Daniel. Last year you were not able to meet a quote from elsewhere, but this year it was almost £100.00 cheaper and i was really please to bring my business back to you.”

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Posted 10 years ago

“Pleased with the service received from the representative. Insured 2 cars with a possibility of adding more to the policy.”

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Posted 10 years ago

“got a good quote, service was quick and they are very helpful in Macclesfield office.”

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Posted 10 years ago

“Both Katie Forrow and later Chris (?) proved to be extremely helpful throughout my claim. A credit to A Plan. However, I think you have a problem with the references used between A Plan, Questgate and Liverpool Victoria, but these only caused me minor irritations in communication during what was a worrying period. The important comment I will make they 'listened ' to any concerns I raised , be it the claim ;problem using my preferred choice of builder; small print in the insurance contract ( initially meaning I was liable for c£1500 bill for tile replacement ) ,happily . resolved with the help of your team, Questgate ,LV Assessors and the Liverpool Victoria Claims Team The work is NOT yet completed a result of further water damage found when the twin sink unit in the bathroom were removed . I have a schedule and look forward to completion . I believe a small issue remains with respect to any additional costs in electricity used by the builder in 'drying out' the rooms affected by the water damage in the bathroom. Questgate t, LV assessors, advise me if meter readings are provided by the tenant these additional costs will be met. Kind Regards Dr John Richardson”

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Posted 10 years ago

“A-Plan very quickly established my requirements then found a cost effective solution saving me a lot of time and trouble.”

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Posted 10 years ago

“We had been with Aviva for many years but were surprised with their attitude when I challenged the increase in my premium. Never having used a broker before I was apprehensive when I walked through the door. I could not believe how welcoming the staff were and cannot praise Matthew enough. Within a few minutes he had identified our needs and found a much cheaper quote with the same cover and "add ons" that we had had with Aviva. Not only that he ensured that our existing policy was cancelled on its date of expiry. We left A-plan within 30 minutes with the new policy in my hand. Will certainly be calling again when the house insurance falls due later in the year.”

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Posted 10 years ago

“Luke was Very knowledgeable and helpful and kept us informed.”

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Posted 10 years ago

“hi a plan has ben best company I have been insured through ever would not recommend any other company regards mark”

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Posted 10 years ago

“Very easy to deal with, knowledgeable, prompt and friendly.”

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Posted 10 years ago

“Able to discuss details when I called after receiving renewal quote and although you were not able to match alternative quotes I had obtained you were able to come sufficiently close to ensure you retained the business.”

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Posted 10 years ago

“Lee. Was excellent in providing me with all the information I needed and very polite and very helpful excellent all round .”

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Posted 10 years ago

“great customer service, friendly helpful staff. I now insure both my husbands car with Aplan too. Appreciated the M&S vouchers for us both having a policy. I would recommend your services to anyone.”

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Posted 10 years ago

“We spoke on the phone and visited your Macclesfield office and were very pleased with the help we received for both our car and house insurance .there is a further car insurance in June so we will be looking for help with that .”

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Posted 10 years ago

“Friendly, polite, went the extra mile to fulfil my requirements. Extremely happy with the service provided.”

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Posted 10 years ago

A-Plan Insurance is rated 4.7 based on 6,097 reviews