A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

Write Your review

Tell us how A-Plan Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service when I had a query, Laura was very good”

Helpful Report

Posted 9 years ago

“All the family are with A plan at the present time. 2 being young drivers, I prefer to deal with someone local and know that there is someone at the end of the phone. I have had good service since being with A plan. All the people I have spoken to have been friendly and polite and they dont keep constantly phoning and bothering you.”

Helpful Report

Posted 9 years ago

“Good customer service, helpful, prompt with the paperwork.”

Helpful Report

Posted 9 years ago

“Add the end of a very long discussion, the policy did not really end up much cheaper than my current supplier. I was also told that as my husband has his policy with A Plan, I would be entitled to some vouchers as a recommendation. These have never arrived.”

Helpful Report

Posted 9 years ago

Sorry to hear about your experience and also apologise for the delay in sending the vouchers. I have contacted your branch in order to rectify this for you immediately.

Posted 9 years ago

“very good customer service from staff and manager they phoned and explained what's going on and fully understand keep up your good work”

Helpful Report

Posted 9 years ago

“Always helpful and friendly”

Helpful Report

Posted 9 years ago

“Called in person to the office in Lower Parkstone. Excellent response from Insurance Consultant Lorraine Simmonds. Professional approach and thorough knowledge of the product. Wii certainly be returning again”

Helpful Report

Posted 9 years ago

“Fantastic service with these guys in leamington spa, well recomended”

Helpful Report

Posted 9 years ago

“Professionally keen to help and not over-pushy though we all recognise staff in such a business are on commission. Certain minor points frustrating: - having emailed documents as part of the initial telephone call I was told I did not need to bring anything further into the A-Plan office when I went in to go through the formal quote process, but when I got there I was asked for additional details for which I had to make a special journey. - I was promised vouchers as part of a recommendations incentive - I had to chase these. - when the vouchers came, enclosed were several business cards of a member of the team I had not met or spoken to. Nothing major but in a competitive market place the small things can make all the difference.”

Helpful Report

Posted 9 years ago

“Happy with your help but not altogether happy with my insurance company.”

Helpful Report

Posted 9 years ago

“Very helpful and friendly staff”

Helpful Report

Posted 9 years ago

“Very good service from very pleasant professional young man. Given all the necessary information at a much lower cost than quoted from previous insurer.”

Helpful Report

Posted 9 years ago

“Excellent friendly service as always.”

Helpful Report

Posted 9 years ago

“All good but I was told I would be sent a referral fee for someone that I referred and took out a policy. It never recieved it even after asking therefore am unlikely to refer again.”

Helpful Report

Posted 9 years ago

Dear Mrs Williams, very sorry to hear that. I am going to investigate this with your branch and ask them to get in touch with you to resolve this as quickly as possible.

Posted 9 years ago

“Just like going back to the days when Car Insurance was via a Broker in the High Street, we have gone full circle and this type of set-up is coming back and it can be very competitive in price as well, I was suitable impressed with my two car insurance deals on separate start dates. I really do like the human interface element and customer service aspect, web portals Insurance Companies are just faceless and lacking relationships, but still require all your information for their database......and then email shot you with constant lobbying for your business!”

Helpful Report

Posted 9 years ago

“I was helped by a very friendly and professional person to find the right landlord insurance for me. Thank you.”

Helpful Report

Posted 9 years ago

“We insure our cars and house with A Plan and every time the staff are always very helpful. They always aim to find the most competitive price.????????”

Helpful Report

Posted 9 years ago

“Very good service and help all the time Thanks”

Helpful Report

Posted 9 years ago

“Quote obtained quickly and without fuss. Called in to the office and was dealt with in a friendly and proficient manner. Pity there are no parking facilities at the Sutton Coldfield branch.”

Helpful Report

Posted 9 years ago

“We are more than happy with the service you have provided for us over the many years. Kind Regards George/Emma Rees.”

Helpful Report

Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews