A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,096 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very helpfull in providing the best price match.”

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Posted 9 years ago

“I AM STILL WAITING FOR MY POLICY AND CERTIFICATE M Johnson”

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Posted 9 years ago

Dear Mrs Johnson, Thank you for your feedback and sorry to hear about your experience. I will speak to the branch manager and ask him to look into this for you. He will be in touch today to make sure we the documents out to you.

Posted 9 years ago

“FA0: Zac Peake. I received excellent (5) star personal service from your staff at A-Plan. 3, Normandy Street, Alton. I dealt first with Alex Thompson, and subsequently Mark Bird your Branch Manager. They were both very polite, friendly, courteous, and competent in what they set about to do. Therefore, please pass my regards and comments on to them, and you should also give them some credit and reward by giving them a pay rise, as they deserve it. I look forward to hearing from you. Best regards. Alan. R. Trott.”

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Posted 9 years ago

Dear Mr Trott, Thank you for your kind words. We certainly strive to deliver an exceptional personal service, and it’s always appreciated when we get positive feedback to say that we are succeeding. I will pass this to Alex, Mark, and the branch team - and I’m sure they will be delighted. Yours sincerely, Zac Peake

Posted 9 years ago

“Consistently helpful and understanding of my Insurance needs. Call back when needed and confident that the staff are working hard to get the best value for money. Very very impressed with the level of personal service I receive.”

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Posted 9 years ago

“Excellent service received from A plan! Charlotte L worked hard to find me the best deal on the market in a very short time frame. Very pleased and would recommend A plan to all my family & friends.”

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Posted 9 years ago

“When I talk someone on phone was very helpful and make sure got right policy for my needs at good price”

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Posted 9 years ago

“Very good service. A Plan now have 3 out of 4 of my cars.”

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Posted 9 years ago

“Very happy with the service and price.”

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Posted 9 years ago

“It is nice to talk to the adviser face to face.This makes you feel you are in safe hands”

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Posted 9 years ago

“Having returned to UK after living in Spain for 11years it was difficult to obtain insurance even though I had maximum NCB proof so although more expensive than I was expecting the agent (James) was very patient and positive.”

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Posted 9 years ago

“I've been with A-Plan since 1983, absolutely excellent customer service. Why go any where else?”

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Posted 9 years ago

“Craig at A Plan in Bath, made what could have been a complicated process into a simple one, very welcome when you have lots of other things to worry about!”

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Posted 9 years ago

“I'm very happy with your competitive yearly quotes.”

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Posted 9 years ago

“Very good and helpful with a good price”

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Posted 9 years ago

“I recently took out car insurance with A Plan and within the first 2 weeks needed to replace my car wind screen. The customer service was great particularly as it was at a time when I had just lost my father and needed to sort it out between the funeral service and lots of admin. They couldn't have been better.”

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Posted 9 years ago

“Excellent customer service, friendly and helpful together with a competitive premium quoted. Have recommended this company to a friend and will continue to do so. Keep up the good work!”

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Posted 9 years ago

“I have been using them for 40 years!”

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Posted 9 years ago

“My Policy was sorted out very quickly without any sort of hitch. It is what I have come to expect from A-Plan, who manage each of the policies my husband and I hold through A-Plan very efficiently.”

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Posted 9 years ago

“Quick and easy . Very personable. Pleased so far but 'proof of the pudding' will be if we ever have to make a claim.”

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Posted 9 years ago

“Needed to get a property policy in place quickly. A-Plan found a very comepetitive policy with much less fuss than going through a comparision site. Staff well informed and always helpful.”

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Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,096 reviews