ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.60

4.6 Rating 1,477 Reviews

91 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 1 star review on 16th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service in 2019 was poor in that we were given the same price as initially received from Vitality with Active Quote saying there was nothing they could do to challenge it. When we then went direct to Vitality we were able to discuss options to remove >60% of monthly premium increase. PS: In earlier years Ieuan Williams was able to do this negotiation for us but he has now left Active Quote - perhaps this says something about the current team at Active Quote??”

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Posted 6 years ago

“The Active Quote team was dealing with my case in reasonable time and paid out my claim just on time so I can keep my Bussiness running. Thank you. G Vlad”

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Posted 6 years ago

“Excellent at understanding the requirements of their client and matching the client with the best and most cost effective medical insurance. I could not recommend Active more highly and particularly a big shout for Zak who provided my family with an outstanding service.”

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Posted 6 years ago

“Good service with a good result”

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Posted 6 years ago

“Renewals etc. all work well. Thank goodness I haven't as yet had to utilise the policy. I feel confident that any requests will be treated in a compassionate and professional manner should the need arise”

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Posted 6 years ago

“ActiveQuote is competitive but does fall short on service. If there is any complexity or difficulty with renewals or claims then as a customer we look to our broker to work on our behalf and ease the burden. Our past experience has been disappointing and left us with the feeling that once the policy is sold ActiveQuote are less interested in delivering an ongoing service. Our hope is that our previous feedback has been taken on board and over time culture and practice will improve.”

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Posted 6 years ago

“Mat Dotchon is excellent but unfortunately on this occasion it was not his department that could deal with my matter. Sadly, the Retention department was not as efficient or communicative until thankfully my issue was dealt with by the senior consultant (apologies, I cannot recall her name).”

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Posted 6 years ago

“The service is good.”

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Posted 6 years ago

“Helpful, proactive, quick, positive.”

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Posted 6 years ago

“Thank you Efficient and honest”

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Posted 6 years ago

“Support was given in finding the best needs for myself and my family through thorough research”

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Posted 6 years ago

“Great service caters for my needs”

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Posted 6 years ago

“I cannot recommend highly enough the Active Quote consultant, Howard, who navigated for me the change from one Private Medical Insurer to another. He has long experience and nothing was too much trouble. His exceptional advice and personal service was professional, prompt and effective. I recommend active quote without reservation. GLC”

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Posted 6 years ago

“Very helpful and guided me through my Policy.”

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Posted 6 years ago

“Very helpful. Very professional. Excellent result.”

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Posted 6 years ago

“This is my 7th year renewing my health insurance through ActiveQuote. I've always had good service and this year they managed to negotiate a cheaper premium than I was initially given.”

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Posted 6 years ago

“Very good efficient and very professional. Very happy with the service and I will continue using it. Regards Clara”

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Posted 6 years ago

“Kim was great, did what she said she was going to do. Would definitely recommend Active quote!”

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Posted 6 years ago

“Excellent service. Phoned back exactly when they said they would.”

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Posted 6 years ago

“Great price great service very happy”

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Posted 6 years ago

ActiveQuote is rated 4.6 based on 1,477 reviews