Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,032 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order. There is no customer service and paid over £1000 for my item.”

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Posted 3 years ago

“Possibly the worst consonant and most rude and u helpful people I’ve ever dealt with. Sent out a pile of dented twisted panels and refused to refund or exchange as we took 3 days to tell them. They state only in 24 hours or tough luck.”

Adexa Direct 1 star review on 26th October 2021

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Posted 3 years ago

“Spent over 2000 with this company and in 2 years to of items have broken and when i call for parts they do t supply parts so basically the items after 2 years need to be thrown in bin , total rip off and customer service is very poor as not willing to help”

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Posted 3 years ago

“I wouldn't even give this company a 1 star review. I ordered a chip scuttle & a fryer for them both which have broke within a week of having them. The chip scuttles bulb stopped working after 1 use and the fryer has stopped heating after 1 week of using it. When I have emailed the company to complain, I have received the worst customer service from an Eloise including her accusing me of lying about the bulb not working in the scuttle which she clearly can see has stopped working after me sending video evidence to her. They are now saying that they cannot do anything about my chip scuttle as I didn't report it on the day - the day being a Saturday and their opening hours being Monday to Friday so I have to fix the scuttle myself. Regarding the fryer, I am expected to take 5 different steps before they even consider collecting it. One of these steps being to put it back in it's original packaging which I do not have as I stupidly binned it after thinking Adexa was a reliable company and my product wouldn't break down within a week of having it, considering it is brand new. I am now told that they can't do anything about either of my broken products and it's tough luck that they're broken. I will never ever order from this company again and I definitely will not recommend it to anyone. And as goes for their staff (Eloise) - they need to train their staff on customer service because from my first email, the service that I have received is disgusting. We are a small business which has been open for a month and we are now at a huge loss because of this company.”

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Posted 3 years ago

“I give these muppets zero stars. I contacted them straight away to return an unsuitable purchase and they are trying to charge me 25% to restock it. These guys are thieves!!! Stay well away. I only wish I had seen these reviews before”

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Posted 3 years ago

“Disgraceful company, I paid nearly £1000 for a chicken warmer which has not worked properly from day 1. When I called them they tried to blame the installation despite it being done by a professional, I made numerous calls just to be fibbed off, I sent videos as requested of the item not working properly, but they refused to replace or refund. I spoke to 1 manager who said “I don’t care what customers think”. Avoid this company, pay a little extra elsewhere and get a working item. I am not surprised at all the terrible reviews on here.”

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Posted 3 years ago

“Rob dogs, do not use this company they are crooks.In my haste I order the wrong freezer for my care home(as its essential after a long day at work).I tried to cancel it with the email on the order however that bounced back stating it did not receive email although the invoice states if you have a problem email on this address.I then contacted them first thing in the morning they have now stated as its after an hour of the order they will keep 25% of the payment!!! its in there terms and conditions, absolutely disgusting I have informed our local care association of theses cowboys, however I've not given, I will be seeing the cowboys in small claims court Edit Delete Share”

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Posted 3 years ago

“Awful company avoid at all costs - customer service non-existent.”

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Posted 3 years ago

“Spent over £1300 on an appliance, heavily damaged beyond use, on arrival and now they want us to pay 120 plus vat to change it. I will be paying a personal visit.”

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Posted 3 years ago

“Really bad company to be linked with. They messed up my order and sent me a damaged item first and now within a year my microwaves front glass completely shattered, when it was not even in use and they said we can't do anything about it. As far as I'm concerned it's a manufacturer fault, it should not be shattering like this, my wife was in the kitchen at the time, she could have been hurt with the glass chippings. They just completely ignored me. Don't use their service at all.”

Adexa Direct 1 star review on 7th October 2021

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Posted 3 years ago

“Item arrived faulty and they refuse to refund or take back item.”

Adexa Direct 1 star review on 6th October 2021

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Posted 3 years ago

“No aftersales service. They can not provide any spare parts and no catering spare parts suppliers deal with Adexa, so if it does break down you have a big paperweight. Beware if you buy from this joke outfit. Would give 0 stars but unable”

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Posted 3 years ago

“They said 3 to 5 working days nearly a month no one's answer the phone still not received order well useless company”

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Posted 3 years ago

“Absolutely rubbish they are a dishonest dishonorable company. They continually lie. If you want to waste your money. Go with this company”

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Posted 3 years ago

“Dreadful after sales service, bought 2 induction hobs, both stopped working within guarantee period, Adexa putting every obstacle possible in way to avoid paying refund. I’m not in touch with trading standards for help.”

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Posted 3 years ago

“Very poor customer service. Charly, in particular is awful. Adexa delivered a damage product, then took over 2 weeks to agree to a return for a refund but later refused to collect it, informing me that I should return it at my own cost. Deliberately misled and messed around for weeks. I had to eventually contact my bank to raise a chargeback request.”

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Posted 3 years ago

“Totally unprofessional team, sell unusable product then disregard you and tell you it’s your own error…”

Adexa Direct 1 star review on 22nd September 2021

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Posted 3 years ago

“Appalling service they dont care at all.”

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Posted 3 years ago

“Two fridges broken no refund Avoid this company”

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Posted 3 years ago

“3 items purchased and all 3 damaged in varying amounts, large hot plate purchased and inspected on delivery but when putting it in place (removed completely out the box) to use the bottom is badly damaged. You have refused to move on your T&C's.”

Adexa Direct 1 star review on 17th September 2021

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Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,032 reviews