Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,059 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would only deliver to the kerb but driver wouldn't wait for us to get it inside and check for damage as he was parked illegally and said he doesnt get paid to wait so we signed for it. Upon opening the whole front corner was smashed to pieces but adexa wont replace it because we signed for it. Basically the company ripped us off (for all we know they could be well aware that its badly damaged before sending) so I'm down by £400 and a i have a fridge that has to go straight into the bin. Adexa need to change their rules and start taking responsibility, if your delivery drivers wont wait for us to unpack age it and check for damage then what are we supposed to do?”

Helpful Report

Posted 5 years ago

“We purchased a ice machine that is faulty and leaks water all over the floor as soon as we turned it on. Emailed Adexa and we have been told they will not replace this product but will send out parts to repair. Only problem is we have to pay for the engineer to come and take a look, then pay for the repair. If only i would have read the reviews below prior to ordering from this company.”

Helpful Report

Posted 5 years ago

“Damaged Freezer on arrival, can't be used. Will not answer email or the phone. Terrible company and awful customer service.”

Helpful Report

Posted 5 years ago

“Item arrived perfect working order within 3 days of ordering.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting services. These foreign ladies who cant even speak english give one the worst customer service ever. Never again and guys dint order from these people”

Helpful Report

Posted 5 years ago

“Placed an order and have received nothing! They do not answer the phone! I can't get my money back if they don't answer the phone!!!”

Helpful Report

Posted 5 years ago

“hi, i sent you many times email, can you answer me back, or you expecting from me to forget it? I am trying to communicate by mail, i am calling a dead phone 2 weeks now and nothing.This is ridiculus from a company that internet is full. Today i was calling 15 minutes ,someone picked up the telephone and when i start to say my problem she turn off the telephone. Unbelievable If you not believe me try to call customer service from them site.”

Helpful Report

Posted 5 years ago

“Item damaged on arrival a SS sink, no one answers phone. Finally got through via email. They said no refund and suggested that I repair the bent sink myself with a hammer! You could not make it up. AVOID.”

Helpful Report

Posted 5 years ago

“We ordered a small,non standard size kitchen sink and although size wise it fitted perfectly in the space we have been unable to buy taps, so it has been unusable for 2 months. Adexa customer service has been appalling and very unhelpful so after constantly being ignored, in not returning calls and emails or offering a solutions, we had to buy a drill bit to make an additional hole to accommodate standard taps. We would never use Adexa again and would be definitely not recommend them and by looking at the review neither would a lot of other people!”

Helpful Report

Posted 5 years ago

“Absolute appalling service missing delivery,product never worked,those worked never lasted two weeks,when complaint about missing delivery I got told did you film when opening packages being in business for 26 years never came across such a conn company stay away pay few extra pounds for better quality and service”

Helpful Report

Posted 5 years ago

“Unfortunately I checked the reviews after I ordered the standup freezer never received any confirmation when the item was getting delivered. When it delivered checked it from inside it was full of dust yellow stains and damaged shelf and door from inside 6 days now I e sent couple of emails and ringing them few times a day but not managed to get through 😡 only if I had read the reviews before I wound never order again please AVOID”

Helpful Report

Posted 5 years ago

“delivered a broken trashed fridge, £600 was meant to be £2000 but in sale, major damage and won't reply to emails or phone calls, still no reply or resolution”

Helpful Report

Posted 5 years ago

“Shocking company. We ordered our good 9 weeks ago. Not only have we lost money through this. they did not supply any evidence of attempting delivery. Trying to raise a complaint with this company for over 8 weeks, they just cut the phone off and do not attempt to call you back, we have raised a written complaint not one reply to this company. Not only are they in breach of contract for not delivering the items against the sales of good act, consumer direct have had to be contacted. They have withheld out money for over 9 weeks, now saying they will charge us 25 % as they cannot re deliver unless we pay £60. The delivery driver has no attempted deliver correspondence. no photographs, no phone calls, no emails or texts. When we try calling. we have had to phone of numerous of phones to get in contact for the phone to go dead or be put down on us everytime we have addressed this matter. The reviews online after the absolute disgusting rapport for a customer services, were also disgusting. I have never known a company trade under companies house like this. The company director hakan baykal has been asked to call us back we have now had to escalate this case to trading standards. Opening a full dispute for breach of contract and mitigating our losses. DO NOT USE THIS IM COMPANY ANY ONE HOW THEY ARE MANAGING TO TRADE LIKE THIS IS BEYOND ME. I AM NOW 9 WEEKS STILL NO LUCK AND HAD TO RECORD ALL MY CALLS AS THEY KEEP PUTTING THE PHONE DOWN ON ME WHEN I ADDRESS THIS MATTER.”

Helpful Report

Posted 5 years ago

“they have a good product range but the service is a complete joke. I ordered an under counter fridge unit. It came in time but no shelving. I sent emails and tried calling for over 2 weeks with no replies. Finally I get through today and am told shelves should be with the fridge but no mention of we`ll send them now. Just a confused accent telling me why I did`nt call earlier. I was not calling to argue, I was calling to ask if I can BUY shelves. After 10 minutes or so, a simple we cant help you. AVOID.”

Helpful Report

Posted 5 years ago

“Terrible Company DO NO USE! We brought an Oven over £400 and arrived damaged with broken inner glass. They say you must check delivery before accepting it but this is near impossible. The Delivery driver won't wait for you to check and as I was on my own couldn't move or unpack item correctly. After weeks and weeks of ringing/e mailing Adexa to try arrange a replacement or even to replace the glass i got nothing back. They ignore e-mails and don't answer the phone, in the end used another company to send me the Glass.”

Helpful Report

Posted 5 years ago

“APALLING service, have waited 10months for a replacement piece of glass. They sent the wrong piece twice. We returned it, now they have kept my money£600 and refusing to answer my calls, my email and my solicitor. Total nightmare, im a first time small buisness owner, they are close to ruining me. if i lived in England i would be on their dooorstep”

Helpful Report

Posted 5 years ago

“do not use this company it is a scam”

Helpful Report

Posted 5 years ago

“Bad Quality No response I just phone and phone no body answer I bought fish fridge From them cost me nearly £1200 the Quality so bad the runners that hold fish trays collapse, when you pull trays out, customer service asked to send picture, no reply from them, would not recommend this company”

Helpful Report

Posted 5 years ago

“Bought a blender a month ago and it has since broken... when I first called they said they would get back to me but since then havent heard anything and when I try to call no one answers or gets back to me. Really bad service and products. Rather spend more money and use another company!! I have since bought a new blender else where and am sitting with an expensive broken product!”

Helpful Report

Posted 5 years ago

“Ordered a dishwasher costing £1000 for our wee nursery and couldn't fit it as plumbing was wrong (should have ordered another model). Completely not their fault, but no reply to several e-mails, I realise terms and conditions regarding returns etc.(they are pretty steep, but that's what you get for not reading the small print I guess) but surely a little bit of advice, an acknowledgment of your request is the least you should expect? Read customer service reviews and take note BEFORE parting with our hard earned (think coffee mornings, bake sales etc) funds is the lesson for today!!”

Helpful Report

Posted 5 years ago

Adexa Direct is rated 1.1 based on 1,059 reviews