Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,128 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY. I DIDNT READ REVIEWS BEFORE I PUCHASED A DOUBLE DEEP FAT FRYER. STUPID ME. AFTER 3 MONTHS ONE TANK STARTED TO LEAK THE PLATE WHERE CONTOL KNOBS ARE CURLED UP. THEY MADE ME GET AN ENGINEER REPORT BEFORE THEY WOULD DO ANYTHING. AFTER 30PLUS EMAILS I STILL HAVE A LEAKING FRYER. THEY WONT ANSWER THE PHONE THEY HANG UP AS SOON AS YOU ARE CONNECTED.I AM NOW IN TOUCH WITH SMALL CLAIMS COURT. THERE IS ONE STAR BECAUSE I COULDN'T WRITE A REVIEW WITHOUT TICKING ONE I WOULD PUT MINUS IF I COULD. LEARN FROM MY EXPENSIVE MISTAKE DONT BUY FROM HERE.”

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Posted 6 years ago

“Thx all information. I changed mind I don't buy anything.”

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Posted 6 years ago

“Once they have your money the service stops. After sales service when things go wrong is made as awkward as possible. The gear is very competitively priced but there is a price to pay!!”

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Posted 6 years ago

“Dont dont buy anything from this guys, waste of money and time. And i will tell you that, you won't get what you've paid for. There will be something missing and then it will take you months trying to get the missing part, at the end to results. So wasted money and time . Don't bother. Read the reviews.”

Helpful Report

Posted 6 years ago

“Wish we had read the reviews before ordering! We are experiencing the absolute nightmare that I can read so many have been having! Ordered 2 fridges, once finally delivered there was only 1. When I finally got an answer they told me they would need cctv of accepting the items even though only one was signed for on delivery!!!!! Finally they admit that the other fridge was not in stock in the first place. Shocking Customer service. Never dealt with a company like this before.”

Helpful Report

Posted 6 years ago

“To everyone who looking at buying from this don’t I can’t stress enough this company is a complete shower !!!!!damaged goods covered by packaging this company does not do customer service save you self time and money don’t buy anything from the company they can ever be bothered to call you back and they might answer the phone”

Helpful Report

Posted 6 years ago

“Terrible after sales, do not use this company”

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Posted 6 years ago

“The HLC-300 was delivered very quickly and is a good machine but you cannot get additional cutting blades for it unless you buy them from Australia. Adexa informed me that you cannot buy spare discs from them! I wouldn’t have bought it had I known!”

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Posted 6 years ago

“No customer service, don't answer there phones.Goods arrived damaged.m”

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Posted 6 years ago

“Not trustable at all never get my order”

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Posted 6 years ago

“I'm so very glad I looked for the reviews. Wanted a hot water boiler for a care home so found this company. I was wondering why these which are usually around £500 are now 135 for a pair. When it seems too good to be true, it usually is! Saved me a lot of headache. You get what you pay for so will spend more for a much better service as from the reviews, the after sales seems atrocious.”

Helpful Report

Posted 6 years ago

“Gutted that I didn't read the reviews first (I normally do). Ordered a back bar fridge and the compressor broke down within 6 months. Adexa did offer to send a new part but the quote just to fix it was £500+ meaning the fridge and the warranty are useless. There are loads more suppliers that offer parts and labour warranty even though slightly more expensive so I've cut my losses and gone there.. Anyone want a back bar fridge and compressor :)”

Helpful Report

Posted 6 years ago

“Nothing will go wrong if you Don't buy from this company! After reading all the reviews of the previous customers thanks to all. I was just about to buy some equipment worth 10k now I have to shop some where else .”

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Posted 6 years ago

“Cheap quality bas customer service .do not order from here .ordered mixer isn’t working and they refuse to give my money back .”

Helpful Report

Posted 6 years ago

“Should've read the reviews before purchasing. Also should've read terms and conditions (they're are laughable) Brand new dough mixer made 2 batches of dough then stopped working. Warranty only last 14 days FROM INVOICE DATE - takes a week to deliver. Warranty now only covers parts. I have to pay for inspection and fault report and return of defective parts and item to be repaired. The machine weighs 98kg - this isn't going to happen. 1st mixer arrived smashed to pieces - took 4 weeks for replacement. DO NOT BUY ITS NOT GOOD VALUE EVEN IF CHEAP - Read the other reviews ..... believe us.”

Helpful Report

Posted 6 years ago

“Had an oven from them. Heatvseal was defective. We contacted them by letter, email and phone. But no reply. I do not recommend”

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Posted 6 years ago

“All ok till a fault developed after only 4 months. Contacted Adexa cust svs, only to be told that that particular fault (a fridge interior light has failed) is not covered by warranty. Then she said if I got an independent report done at my own expense, stating the fault, if they accept it, they would replace the light, but we would have to get it fitted ourselves, at our own expense. Never heard of such a useless warranty. Details now with Trading Standards.”

Helpful Report

Posted 6 years ago

“Send faulty item back, no contact from them. Had to chase, told by them another item would be sent out, but this didn't arrived and denied having said that!! Arranged delivery again, read reviews and asked for refund. The fridge did turn up despite refund!! but box was damaged so can only guess it was damaged again inside. AVOID!!”

Helpful Report

Posted 6 years ago

“Well thank goodness I came on to the reviews about this company, opening a cafe and was away to order everything from them , NOT NOW lol 😂 after reading all the reviews”

Helpful Report

Posted 6 years ago

“We ordered a sink in January 19 and when it was finally delivered after having to contact the company as they didn't contact us and in fact the delivery was only notified by the delivery driver on the actual day of delivery, the item arrived badly damaged. It took many emails and a month for them to collect the item, and the collection was the same procedure as above and then the refund didn't arrive and again many emails to resolve this.”

Helpful Report

Posted 6 years ago

Adexa Direct is rated 1.1 based on 1,128 reviews